I purchased a 2021 Ford Explorer xx from Superior Ford in Plymouth. I live several states away and made plans to fly there and drive the car back. The sales process went smoothly and the salesperson picked me up at the airport on the morning I arrived and brought me to the dealership for final signatures. I was not happy to discover that the Explorer had 1,000 more miles than advertised because the used car sales manager had been using it as his personal vehicle. They should have put that in the classified listing and kept the true mileage updated. In addition, the car was dirty. Not filthy mind you, but it had mud in the wheel wells, and they had only given it the most basic exterior wash when I picked it up. The interior needed a wipe down and the carpet needed to be vacuumed. When I buy a car site unseen, don't haggle about the price, and give the dealership 4 days of notice when I'd be picking it up, I expect a FULL exterior and interior detailing to be done. I couldn't have made the process easier for them, the least they could have done for me is make sure the car looked like new inside and out. Getting the title transferred to our state took longer than it should have as well. It took about 7 weeks, which caused me to have to drive on an expired temp tag for three weeks. The person at Superior who was responsible for this process was not prompt or accurate in her communication with us regarding the required paperwork, thus causing unnecessary delays. In addition, she was either let go or quit in the middle of the process and was replaced by someone else who had to get up to speed on the whole situation, which further delayed it. Regardless of all those issues, everyone at Superior Ford was friendly and nice to deal with, and we are very pleased with the Explorer we purchased. So while they need to step up their game a little bit, we'd still give a thumbs-up to Superior Ford.

Just picked up A New Bronco Outer Banks Thanks Keven Carter for the great service.

Great service! They really helped me get the car I’ve been wanting especially since I drove so far to get it!

I had a talk with Derek Jones & I would like to amend my review of May 2, 2022 I was not in a buying mood & I took it out on Derek & I am sorry

Very welcoming and professional staff, Derek Jones did a great job advocating for us to meet our expectations on price. We would recommend him to anyone!

Our sales rep, Derek Jones, was informative, knowledgeable, enthusiastic and most importantly listened to our needs. He worked through many scenarios to find the right car and package for us. It wss perfect!