Superior Ford of Plymouth MN

Everyone I had contact with from my initial e-mail message to the cashier was very courteous and friendly. The in and out time was excellant. Great overall experience and I will absolutely return. message to the cashier was very courteous and friendly. The in and out time was excellant. Great overall experience and I will absolutely return. Have already recommended your service department to several others. Thank you! More

Steve, you may remember me. I brought my vehicle in for the second (maybe third) time to have my satellite radio repaired this week. Because it was not fixed correctly the first time, and my car was dam the second (maybe third) time to have my satellite radio repaired this week. Because it was not fixed correctly the first time, and my car was damaged in the process of the attempted fix, I was asked to schedule a time when I could leave the vehicle for 2-3 days to fix it correctly and repair the damage and a loaner would be provided. This took some time because rely on the vehicle for transporting my very busy family of 5+ to numerous activities nearly every day. When I dropped my car off (an Expedition EL) I was offered a vehicle I could not fit my family in (with car seats). After discussion back and forth and the reminder that I was in this position because of the mistake the dealership made during the original repair, I was finally able to get approval for a mid-size car we could fit in (barely). I left disappointed this had been so painful. When I picked up the vehicle I learned they had not completed my power steering fluid flush (noted as a need during my last oil change and I asked that it be completed during this visit) and was asked to pay another $100 deductible for the repair. I had been assured this would not be a problem since you were addressing an issue that hadn't been fixed correctly the first time. After 20 minutes of research, you (Steve) waived the fee, but seemed much more focused on educating me on the terms of my warranty than listening to me or empathizing with my situation. I was there because your team failed to diagnose and fix my issue right the first time and damaged my car in the process. And I paid you $100 for that. Why would I pay you another $100 to fix it right the second time? The fact that we had to have the conversation was frustrating and the fact that I was late to meet my brother in law because of it made it worse. And no one apologized for the inconvenience. Finally, I was left to locate my vehicle on my own. It was sitting in the back of the garage and it was unwashed. And there are nicks in the dash where the replacement part was affixed. I won't be asking you to make it right this time. I've learned my lesson. I've been a regular customer for a long time. I've been a Ford owner most of my adult life and dealt with dealerships in at least 5 states. This was the most frustrated I've been. I expected more... More

Kim was/is very professional and friendly. He knew exactly what to do to my car for the proper repair/adjustments. The time of the repair was exactly on time. The quality of the repair is literally pe exactly what to do to my car for the proper repair/adjustments. The time of the repair was exactly on time. The quality of the repair is literally perfect. kim is definitely the right man for the job. I'd highly recommend your body shop for any auto body repair. More

Overall great experience. Waited very little time for my oil change. I wanted my tires rotated and was told I didn't need to do that with this visit which saved me money! oil change. I wanted my tires rotated and was told I didn't need to do that with this visit which saved me money! More

No wait time for service Honest appraisal - wasn't told No wait time for service Honest appraisal - wasn't told I needed more service than was necessary Complimentary multipoint check - very nice! Was al No wait time for service Honest appraisal - wasn't told I needed more service than was necessary Complimentary multipoint check - very nice! Was alerted to a potentially dangerous problem - was able to have this taken care of in same visit NOT PUSHY!! Love this in a dealership Vehicle was serviced in an incredibly timely manner - was told about an hour and I am not sure it even took that long - wonderful service My vehicle was washed - this is a small item in the customer service world but it goes a long way Could tell the staff was customer service oriented - they were courteous, accommodating and, to reiterate, not pushy Superior has consistently provided great service - vehicle and customer which is why I continue to come to this dealership. I could get an oil change anywhere and closer to my home but I prefer to take my vehicle to Superior - I TRUST Superior and I wouldn't say that about too many dealerships ;-) Keep doing what you're doing! If Ford ever makes another vehicle like the Sport Track I will buy from this dealer. More

Service was fast and friendly. They found a problem with the car and told me to make a service appointment, which I appreciated. The facility is very clean. the car and told me to make a service appointment, which I appreciated. The facility is very clean. More

Stopped in for oil change and possibly new tires, looking for best deal on tires. Joe took the time to look at all tire companies and offers online. Goodyear was the best offer with rebate and Joe beat the for best deal on tires. Joe took the time to look at all tire companies and offers online. Goodyear was the best offer with rebate and Joe beat the competitors price by a dollar. I will definitely recommend Superior Ford to my friends as the best place to shop for new tires. Thank you so much. More

Good friendly service with knowledgeable staff and they do a good job. I received a coupon online for an oil change so the price was admirable. do a good job. I received a coupon online for an oil change so the price was admirable. More

Great job & experience, the work was performed in a very efficient time. I also had a car wash, they were happy to remove my front license plate & put it back on after the wash so that the plate would very efficient time. I also had a car wash, they were happy to remove my front license plate & put it back on after the wash so that the plate wouldn't get mangled!! You do need a touchless car wash! More

I was in the express lane for an oil change. I was the only one waiting. After waiting for 15 minutes, I noticed the vehicle that was being worked on in the other bay was finished and was being pulled ou only one waiting. After waiting for 15 minutes, I noticed the vehicle that was being worked on in the other bay was finished and was being pulled out. So, I started to back up to move over to that lane. Before I could back up far enough, another vehicle pulled in that lane and was allowed to drive straight in. I had to wait almost 10 more minutes before finally being allowed to pull my car in. I would have appreciated it if one of the service people had come out and let me know that the other bay would be open first and that I should move over. I am sure they saw me waiting there, and it would not have been difficult for them to just wave me to the other lane. I should mention that the service is usually very good, and once I did get into the bay, everyone was very friendly and helpful. More