Superior Ford of Plymouth MN

My husband dropped off the car in the morning, and gave them his cell phone number to call when the car was finished. Several hours later he got a ride back to the dealership and waited for the call that t them his cell phone number to call when the car was finished. Several hours later he got a ride back to the dealership and waited for the call that the car was done. He waited an hour. Finally he went looking for assistance - and the car was done. No one bothered to call him. In fact, they called my parent's house's phone number - a number I have had to correct them on 3-4 times, as I haven't lived there in 7+ years. Boooooo!! More

I had no appointment. I used the Quick service lane for an oil change and standard service check. I drove right in, they worked on my Explorer right away. I was back on the road within 45 minutes. The t an oil change and standard service check. I drove right in, they worked on my Explorer right away. I was back on the road within 45 minutes. The technician even moved my Explorer closer to the cashiers window for me (I walk with a cane) while I was paying for the service. More

I was looking for a used vehicle which brought me to Superior-Brookdale Ford. I felt no pressure and all of my questions were answered. Ronald went out of his way to see that I felt comfortable with m Superior-Brookdale Ford. I felt no pressure and all of my questions were answered. Ronald went out of his way to see that I felt comfortable with my choice and any concerns. I felt that the price was fair. More

Service is always timely, efficeient and even if there are issues, they are resolved cheerfully. I have always brought my escape there and will continue to do so are issues, they are resolved cheerfully. I have always brought my escape there and will continue to do so More

In for oil change and tire rotation. In and out very quickly. Work was begun immediately. Staff was very efficient and offered a car wash. quickly. Work was begun immediately. Staff was very efficient and offered a car wash. More

I have always received excellent customer service from Superior Ford, from buying my original Ford Focus in 2009, through all the service visits in the last 3.5 years, to trading in my Focus for a new one Superior Ford, from buying my original Ford Focus in 2009, through all the service visits in the last 3.5 years, to trading in my Focus for a new one. I did check other dealers for price and options, to educate myself, but Superior Ford was again the best price, as it was in 2009. I have no doubt that the customer service will continue to be excellent through the next several years of service on this Ford. Every individual I have dealt with at Superior, from the reception desk to the mechanic's station has been unfailingly cheerful and helpful. Ray was very helpful and informative while reviewing my options, going through all the different features on the car, and answering my questions. More

We were pleased wit the friendliness of the staff and their patience answering various questions. Calvin and John both followed up by phone the next to answer any additional questions. I think I'll be v their patience answering various questions. Calvin and John both followed up by phone the next to answer any additional questions. I think I'll be very happy with the Edge. More

I was VERY disappointed when I came to pay for the service provided yesterday. I was told that the program of accumulating credit for services paid for had been discontinued and I lost $40.00 plus th service provided yesterday. I was told that the program of accumulating credit for services paid for had been discontinued and I lost $40.00 plus that I had anticipated. You could have let my balance stay until I used it. You wiped it clean. Therefore, I will take my business elsewhere. I drove 200 miles round trip because I had credit with you. Warren Rolek More

My 2001 Ford Taurus had a large estimate for repair. It will not be feasible to fix it. Everything about staff was great, including Cashier. will not be feasible to fix it. Everything about staff was great, including Cashier. More

my husband and I both were very pleased with everyone we talked to regarding a new car purchase, we did not feel pressured in any way. We walked out feeling satisfied talked to regarding a new car purchase, we did not feel pressured in any way. We walked out feeling satisfied More