Superior Ford of Plymouth MN

This was the fastest and friendliest experience to date. I was in and out of the oil change with a car wash in under 30 minutes. I was in and out of the oil change with a car wash in under 30 minutes. More

Dan and Don were really easy to work with and we worked out a deal in a timely manner. Very good and quick. Thank you out a deal in a timely manner. Very good and quick. Thank you More

Needed service on my F-350...turned out I needed an engine replacement. Things were handled great, the service writer (Stephanie) had my interest in mind and kept me advised of what was happening. The engine replacement. Things were handled great, the service writer (Stephanie) had my interest in mind and kept me advised of what was happening. The end result was good...kudos to all the service personel that worked with me....Thank you. Elmer Frestedt More

Ruth was very nice and easy to work with! I would recommend her to anyone buying their first car. She walked me through the process, and I am very happy with my new car. recommend her to anyone buying their first car. She walked me through the process, and I am very happy with my new car. More

needed mileage based service and suspected rear brakes. Inspection verified brake work required and that battery was failing load test. Dealership delivered me back home, work was done about five hours la Inspection verified brake work required and that battery was failing load test. Dealership delivered me back home, work was done about five hours later and total cost (thanks in part to email coupons) was less than I had anticipated. Appointment was easy to make on the internet and service representative was very good to work with. More

Derek was very helpful from the time I first contacted him on the internet right thru to the end of the sale. We drove 2 1/2 hours to see the car and didn't get to the dealership until after 7pm. Becaus him on the internet right thru to the end of the sale. We drove 2 1/2 hours to see the car and didn't get to the dealership until after 7pm. Because of this, we were there until past closing and everyone was very courteous and friendly even when it was late. Thanks for a great experience!! More

So I first spoke to Denny Ness. I later sent an offer amount and an expectation for my trade. I got no reply from him (although I checked to make sure he was in the dealership). I would have at least e amount and an expectation for my trade. I got no reply from him (although I checked to make sure he was in the dealership). I would have at least expected a reply indicating that the car simply could not be sold for my offer amount. I later communicated via online chat with Derek, who was nice but rather overwhelmed me with details before he cut to the chase and said he couldn't offer a lower than advertised price on the car. Finally I came into the dealership and dealt with John who is nice but kind of uncomfortable & awkward (is he new?). I realize you have trained your sales team in a certain process, but the "I'll buy today"_________________________ is an odd pressure to place on somebody before an agreed upon deal is reached. I wouldn't sit around for 45 minutes just to work a sales person and then leave because I was just checking pricing. John said he needed that committment to talk to the sales manager to let him know I was serious. Honestly, your sales manager guy has to sit there all day regardless of when I commit to buy. And then for me to be told "ok you won" when I had asked for +$800 on my trade and they countered with +$500. That's not really winning, it's a concession. So basically what I'm saying is that the sales techniques are somewhat off-putting and pretty stereotypical of what everyone expects from a used car salesman. The finance guy was fine. I may be back to discuss the extended warranty with him after checking with the Honda dealership I like my car. But of course I would not come back for ongoing service so I see this as a one time shopping experience. Not great, not bad. Just glad it's over. More

Christian was very professional and honest. He handled the process very efficiently, and did not waste my time in any way. Dan in finance was equally efficient, and was able to steer us through the loan o the process very efficiently, and did not waste my time in any way. Dan in finance was equally efficient, and was able to steer us through the loan options and paperwork very quickly, and save us some additional money. The vehicle was in great shape and Christian did a nice job walking us through all of the features. More

If you are looking for a dealership that is not just concerned with selling you a car and cares about their reputation with good customer service go there. concerned with selling you a car and cares about their reputation with good customer service go there. More

I seriously can not believe the high reviews of this dealership. My wife and I found a low mileage Ford Edge on the internet so we stopped in to take a look at it. We didn't like the ride of that part dealership. My wife and I found a low mileage Ford Edge on the internet so we stopped in to take a look at it. We didn't like the ride of that particular car. We found another at the dealership that we liked. After trying to negotiate a price with one of the salesman, we went back and forth and finally he (D. Jones) hung up on my wife and told her he would not do business with us. We finally agreed to a price with the used car manager (Jeff Halsne). After we had purchased the car, we had two issues that we wanted addressed. When we bought the Edge there were no license plates on the vehicle so we were issued a 21 day temporary license. On our way home, we noticed that the car was pulling hard to the right so I contacted Mr. Halsne about this issue. In the meantime, I found the tire pressure in the front right tire to be 10 psi lower than the other three. Hats off to the pre delivery inspection crew on that big mistake. No big deal, I was think, I fixed it rather easy but there's no excuse for missing something so elementary. In the meantime, an area of paint on the front bumper is bubbling and flaking off so once again, I contacted Mr. Halsne about this. Next thing, our 21 day permit is now about ready to expire and we still are without license plates. After contacting the dealership once again and getting more of the run around I contacted Mr. Halsne again and he told me we would mail them to me. With already expired registration I advised him to overnight our plates to us. That was on a Thursday afternoon. It is now late afternoon on the following Monday and we still have no plates so I contacted Mr. Halsne AGAIN. He commented to me that I was the worst customer ever and he now refuses to address the issue with the flaking paint off the bumper. Bad customer? I don't think so I just expect that when you give me your word on something, you will step up to the plate and follow thru. I'm 100% positive that they thought I was a good customer when they happily cashed my check at the bank!! In my opinion to ALL, no matter how good the deal may seem, just do me a favor....SKIP THIS DEALERSHIP. save your money and purchase a vehicle from another dealership!!!!! More