Superior Ford of Plymouth MN

Even though this was the first day for Jeff at this dealership, he was helpful and knowledgeable about the Ford product line. We took a number of test drives in a number of different configuration of e dealership, he was helpful and knowledgeable about the Ford product line. We took a number of test drives in a number of different configuration of engines and model trim. He went over the different prices and incentives from Ford on the model line. The Sales Manage Mike was helpful as was John the Loan Manager about get the vehicle ready for delivery and financed. Overall it was a great experience for the car buying journey. More

I purchased a new car with my wife in April 2013 and we were happy with the sales person we worked with. It was easy for the sales person to get what I was looking for given the previous purchase. were happy with the sales person we worked with. It was easy for the sales person to get what I was looking for given the previous purchase. More

Numerous dealerships visited, by far this dealership had an entirely different approach and professionalism to their sales staff. Thanks and keep up the good work. an entirely different approach and professionalism to their sales staff. Thanks and keep up the good work. More

The customer service I experienced in the Service department was very good. They listened to my problem, helped me carry items to my loaner car and the service was performed fairly quickly. My experi department was very good. They listened to my problem, helped me carry items to my loaner car and the service was performed fairly quickly. My experience with the sales staff in obtaining a loaner car was also good. Although the initial attitudes of the employees in the building were not as welcoming, they were still able to arrange a loaner vehicle for me which was great. One salesmen, the person we purchased the vehicle from initially, assisted me from home which was wonderful and un-expected. More

service dept. was great and during the service I purchase a new Ford escape. Chris in service kept me informed through operation. And that is the reason I purchase another Ford. in a new Ford escape. Chris in service kept me informed through operation. And that is the reason I purchase another Ford. in More

I drove in for an oil change but knew I was due for a 30K service which includes an oil change. I was on a tight schedule... 30 K service time to complete was 90 min... Kind of close to the wire for me. The service which includes an oil change. I was on a tight schedule... 30 K service time to complete was 90 min... Kind of close to the wire for me. The young man sort of convinced me to take a chance and I said ok, but I HAVE TO BE at a meeting by 2:30 and it was 12:30 already. I paced and smoked outside and nervously watched for my F150... And they got it done in 1 hour! This kind of friendly service and customer focused service are why I drive 25 min north of where I live to come here even for an oil change! Best service ever, worth the drive and the slightly higher cost. I trust them and they haven't let me down. That's worth the world to me! Thanks guys whose names I don't know... I should have asked your names! You made my day because I knew I needed that service but thought I had to come back for it. You totally rocked it! More

Although the initial sale was handled in a very friendly and courteous way, I am even more impressed with my after sale service. Often you are quickly forgotten, but this dealership has gone the extra mile and courteous way, I am even more impressed with my after sale service. Often you are quickly forgotten, but this dealership has gone the extra mile in "after purchase" service. More

Parts prices are absurd, with no or little option to use aftermarket parts available to customers. While I realize that factory OEM parts are often better, many aftermarket parts are equally as good at half aftermarket parts available to customers. While I realize that factory OEM parts are often better, many aftermarket parts are equally as good at half the price. In my case, I would be much happier paying almost $400 for an intake manifold, had the part been new and improved over the original part, but it is still made of plastic. Consider offering aftermarket parts to your customers as a way to lower the cost. Owners of older vehicles may not be comfortable pouring large sums of money into their vehicle. Greg and Mark are both huge assets to your service department. They both did a good of job explaining exactly what went wrong, and worked together to get my vehicle repaired quickly. Please recognize them for this. More

The repairs were made, the service was good. But after picking up my truck, I have a loud squeak coming from the front end. I'm going to see if it is weather related and see if the squeak goes away once picking up my truck, I have a loud squeak coming from the front end. I'm going to see if it is weather related and see if the squeak goes away once it warms up. More

I had asked about a battery check and was told it would be done. However, the basic "battery check" is just looking at the condition of the battery and terminals (see comment on Page 1 of the report). I ha be done. However, the basic "battery check" is just looking at the condition of the battery and terminals (see comment on Page 1 of the report). I had mentioned that I had trouble starting the vehicle, but a load test was not performed until after I had reminded the service department about my request. The battery indeed tested low and was replaced. Since I specifically mentioned this issue at the time of drop-off for the appointment, I feel it should have been done without needing a reminder. More