Suntrup Ford Westport

Fast, Easy....happy My husband has been looking for trucks for a while. Found one he was interested in. Bob Stapelton was awesome to work with and we left happy. My husband has been looking for trucks for a while. Found one he was interested in. Bob Stapelton was awesome to work with and we left happy. More

Excellent friendly service I filled out form for info online the 1st person to contact me was Tina who was so friendly and had such a wonderful voice I felt immediately at ease. I filled out form for info online the 1st person to contact me was Tina who was so friendly and had such a wonderful voice I felt immediately at ease. This is the first time I purchased from dealer and was apprehensive. Tina set up an appointment with Heather, I immediately felt like a friend she was not at all trying to lead me to what she wanted me to buy and worked real hard( texting and calling ) to get me exactly what I wanted at the price I wanted. I wanted extra key for my used car and she got me one that I didn't have to pay for. Michael was efficient and quick getting my loan processed and once again very friendly. Remember people buy from people they like. No phonies here just. Genuine people mutual benefits More

Relax and patient experience with Malik Malik was very friendly and patient, and has all the professionalism of a salesperson without being assertive (I like relaxed buying experience and Ma Malik was very friendly and patient, and has all the professionalism of a salesperson without being assertive (I like relaxed buying experience and Malik definitely delivered). Malik was also direct and transparent with the rebate/discount options, which made the final price of my vehicle at the time the least inflated from the internet-listed price than other candidates from other dealers. More

OUTSTANDING CUSTOMER SERVICE MIKE KEARNS AND MIKE JACKSON ARE OUTSTANDING. BOTH VERY PROFESSIONAL.THEY WENT ABOVE AND BEYOND AND GOT ME INTO A 2016 FORD FOCUS THAT I LOVE . I WIL MIKE KEARNS AND MIKE JACKSON ARE OUTSTANDING. BOTH VERY PROFESSIONAL.THEY WENT ABOVE AND BEYOND AND GOT ME INTO A 2016 FORD FOCUS THAT I LOVE . I WILL RECOMMEND SUNTRUP FORD WESTPORT TO ANYONE LOOKING TO PURCHASE A VEHICLE. More

Pre owned car purchase Mike was very helpful on working on price with me. The dealership was very accommodating about changing bulbs that needed replacing and cleaning the Mike was very helpful on working on price with me. The dealership was very accommodating about changing bulbs that needed replacing and cleaning the headliner that now looks new. More

I bought crap Was thinking I was getting a good deal on a truck ford honestly didn't know anything about the vehicle falsely advertised a 6cd changer and a clean bi Was thinking I was getting a good deal on a truck ford honestly didn't know anything about the vehicle falsely advertised a 6cd changer and a clean bill of health certified whatever they say oh that's what happens with used cars but a 3500 dollar engine problem not even two day from purchase the check engine light cam on I proceeded to bring my truck back four times the fourth time Bob Stapleton said it was my fault no they won't give me a loaner and that I should drive for 10 days then bring it back weirdly enough it passed safety and emission that day they sent my truck to Suntrup GM where it's been sitting since no word from the warranty they have lied to me to get a sale the 6cd changer is actually a single disc that doesn't even work thanks for selling me someone else's problem and saying it's my fault the dealership is trash I will never come back and I advise you to go to a different dealership even Breckinridge motors on the rock road sells better used cars and truck and they aren't even certified. And to crystal the e commerce director for ford needs to side with the person that's having the issue and not take sides with the sales manager who has no idea what he's exactly selling that's my lovely experience thus far More

Buying a brand new Ford Edge SEL was certainly made easier by the great help we got from Mike Kearns. He was so patient with us, a couple of senior citizens who were not knowledgeable about the new features o by the great help we got from Mike Kearns. He was so patient with us, a couple of senior citizens who were not knowledgeable about the new features on 2016 cars. Mike was very helpful bringing us up to date on the new Edge. We had been to 2 other dealers but we found Mike to be the most informative in our new car search. He went to bat for us so we could get a great deal on our Edge, he made buying the new car painless. We would highly recommend him to friends and family who are looking to buy a car. More

David Evans made me an incredible deal on my new 2016 Ford Fusion. He was professional and courteous throughout the process. I would recommend Suntrup Ford and David to anyone. I have deal on my new 2016 Ford Fusion. He was professional and courteous throughout the process. I would recommend Suntrup Ford and David to anyone. I have already referred a few family members to the store myself. Thanks again. More

The worse car buying experience The most unprofessional staff I've encountered, especially David Evans. They add Ford incentives into trade-in values and then lie to customers by tel The most unprofessional staff I've encountered, especially David Evans. They add Ford incentives into trade-in values and then lie to customers by telling them no incentives are currently available to appear like they are getting a good trade-in. They don't care about the large commitment customers are making at the time and Suntrup's customers service is awful. Ford needs to look into this dealership because they give the great brand a horrible name! More