Suntrup Ford Westport

Excellent Sales Person! We recently purchased two new vehicles at Suntrup Westport, a 2017 Focus and a 2017 Escape. We worked with Nathan Perales and recommend him highly. We recently purchased two new vehicles at Suntrup Westport, a 2017 Focus and a 2017 Escape. We worked with Nathan Perales and recommend him highly. Nathan was patient and thorough with us as we worked through the process of deciding on first the Focus, second the Escape, and finally the trade-in of our old vehicle. During our debate on the two cars, we mentioned that we were not happy with the interior of our 2017 Platinum Fusion which we purchased from Suntrup last September. Nathan quickly explained that we can add the protection package which would resolve the issues that we identified. He also demonstrated the park assist feature which is on our Fusion but which had not been demonstrated for us. Nathan stayed with us through the entire process, helping us connect phones to the cars, ensuring that the protection package was added to the three vehicles, and ensuring that we understood the features on our new cars. He even followed up a few days later with a phone call. No review would be complete without mentioning Michael Jackson. We are aware that he has moved on; and we are so glad he was still with Suntrup as we worked through this last purchase process. He has always been the consummate professional. We wish him the best in his future endeavors! We highly recommend Nate Perales! More

SCAM ALERT! STAY AWAY FROM THIS DEALERSHIP! Every negative review you read is true. I experienced every negative remark about this dealer, including Mike Kearns a STAY AWAY FROM THIS DEALERSHIP! Every negative review you read is true. I experienced every negative remark about this dealer, including Mike Kearns and their supposed "Expert Car Repairman". I went to buy a truck advertised from their site around $47,000, with a trade in & $5000 down. For starters, my car that I was going to trade-in only had 1 chip in the hood, a cracked windshield that I offered to replace myself and 2 rims with minor curb rubs. Mike told me the online price was wrong & that it included rebates/ discounts that did not apply to me but would not tell me which rebates that did not apply to me. Mike also told me that they do not honor military discounts to Retired military members & that the military discount only applies to "Active" military, completely bogus! Secondly, they supposed "Expert Mechanic" tried feeding me a bogus claim on my trade in. The mechanic claimed I had "Cancer" on the hood of my car. He pointed to what was 1 chip of paint & blemishes from the wax & said my hood was "Rotting away" & it was what they call "Cancer". I had a cracked windshield, which I offered to replace myself. They would only offer $5000 less than Black book. After they "tried so hard to earn my business”, they turned me down. I knew my credit was not perfect but I did not think it was bad enough to be turned down. Therefore, I took my trade-in and cash to another dealer. Not only did I the truck I wanted from their site but they did not try to lie to me about their online, they also gave what Blackbook quoted. The other dealership "Expert Car Repairman" also stated the blemishes in the wax was not cancer but was just simply spots were the wax did not take well on the hood. After the mechanic applied the wax they use he showed that there was nothing wrong with the hood all except for 1 chip of paint. So, listen to every negative remark about this shady dealership because they are right. More

Easy process Found the car I was interested in the Internet. Test drove and traded in my car. Process was easy. Just alot of paperwork this part has not changed. Found the car I was interested in the Internet. Test drove and traded in my car. Process was easy. Just alot of paperwork this part has not changed. More

Cool place nice cars. Quick Nice cars easy people to work with service is good. I have bought 2 cars here ... Deals are made even if your credit isnt the best to begin with Nice cars easy people to work with service is good. I have bought 2 cars here ... Deals are made even if your credit isnt the best to begin with More

Horrible experience Told I'd get approved and that they would get me the deal. Sent me home with the vehicle to wait on "system" to load only to get a call a couple hours Told I'd get approved and that they would get me the deal. Sent me home with the vehicle to wait on "system" to load only to get a call a couple hours later stating I needed a co-signer. Was told it wasn't my credit score but was the fact that I don't have much credit on my credit report. I was humiliated and let down. Felt as though I was played. Awful. More

Unexpected buy Bob did a great job showing us the cars within out price range! He was very patient and was able to make the sale easy and fast! We are very happy cos Bob did a great job showing us the cars within out price range! He was very patient and was able to make the sale easy and fast! We are very happy costumers! Love our new car! More

Re: Finally After visiting three other car dealerships, I paid a visit to Suntrup Ford Westport and Malik found me while viewing cars on their lot. His patience, After visiting three other car dealerships, I paid a visit to Suntrup Ford Westport and Malik found me while viewing cars on their lot. His patience, humor, CHARM, and customer service skills are outstanding! To add, Michael Jackson in Finance helped to seal the deal for me for my Ford Fiesta. Their no pressure and no hassle behaviors are just a few of the reasons why I'd highly recommend that you work with these gentlemen and this particular dealership. Thank you! More