Suntrup Ford Westport

Suntrup Ford Westpoint Billy Putnam My finace and I Suntrup Ford Westpoint Billy Putnam My finace and I just recently purchase a chrysler 300 and Billy Putnam made sure we were able to get what we w Suntrup Ford Westpoint Billy Putnam My finace and I just recently purchase a chrysler 300 and Billy Putnam made sure we were able to get what we wanted. He was very friendly and patient with us. He did everything he was suppose to do and more. The customer service, the quality and the experience was great. The dealership made us comfortable and made the process go smooth. My finace and I are very greatful for Billy because he pushed everything through and it made our engagment weekend awesome! We will always keep in touch with Billy and we would recommend Suntrup Ford Westpoint to anyone because they are loyal and they know how to make a customer happy. Billy we wish you the best and my God Bless you. Keep up the good work. Shawn Hills Rosa Rowdy More

Out of the 3 cars I have purchased in the St. Louis area, this was the best car buying experience I've had... The service took a bit longer than I expected, but the conversations with Cindy and Billy helped this was the best car buying experience I've had... The service took a bit longer than I expected, but the conversations with Cindy and Billy helped pass the time. I would recommend them to anyone looking for a used car. More

My husband and I thoroughly enjoyed working with Cindy Wilson (salesperson) and Michael Jackson (Finance Director) when we purchased our C-Max hybrid. They were both extremely knowledgeable, helpful, and Wilson (salesperson) and Michael Jackson (Finance Director) when we purchased our C-Max hybrid. They were both extremely knowledgeable, helpful, and friendly. Cindy was particularly helpful in our decision making about what car to get, and both she and Michael were great in assisting with the financial processes involved with buying a new car. Cindy initially took my husband on a test drive when he came in by himself, and did another one with me. She made absolutely sure before we left the dealership, on the day we actually picked up the car, that we knew how to operate the basics with this new model. She even made sure that the primary cell phone was " synched" to the car! We really appreciate how professional and non-pressuring both Cindy and MIchael were, and look forward to our business relationship with Suntrup Ford. More

My fiance and I were looking for a used Mercury Milan or Ford Fusion but was unlucky in the search to find one in our price range. We were looking to return to the dealer in which we had bought our previou Ford Fusion but was unlucky in the search to find one in our price range. We were looking to return to the dealer in which we had bought our previous two cars but after a rather unpleasant phone conversation with one of the sales reps, we decided to look elsewhere. After a internet search I found a used Fusion in our price rate at Suntrup so I called the number that was listed online and it led us to a rockstar of a salesman, Billy Putman. Billy treated us with the utmost respect and really made us feel at ease with the entire process. The financing was taking a bit longer than expected but Billy made sure we were comfy and relaxed and what really stood out to me was when we got a bit hungry and didnt have any change for the vending machine, he payed for our snacks out of his own pocket just so we wouldnt have to go to the store and get change for a twenty. After the financing was done he sent us over to Mike Jackson to discuss the terms and he was really cool to deal with as well. Due to Mike "Beating up the banks" we ended up with a brand new 2013 with a very low interest rate. We really enjoyed our experience at Suntrup today and will forever be a customer and will recommend every one i know who may be in the market for a new car to definitely give Billy a call, he'll take care of you! More

Billy was awesome..He was able to make us a very very good deal within 24 hours.We would do business with him again in a minute good deal within 24 hours.We would do business with him again in a minute More

I visited this Ford dealership tonight after doing extensive research on the new Fusion. I was still a bit undecided between the regular gas and hybrid model and wanted specific pricing information on extensive research on the new Fusion. I was still a bit undecided between the regular gas and hybrid model and wanted specific pricing information on each so I could make an informed decision. My intent was to make a purchase if all the numbers made sense. At first the sales person was friendly and helpful during a short test drive. She mentioned she had recently started working there. When we went back inside, she began to be very aggressive. She acted as if I was wasting her time (although there wasn't another customer in site) and was argumentative. She kept insisting that I sign that I intended to buy a vehicle, otherwise she wouldn't give me further information. When I refused to sign that I would buy the car, she refused to have anyone give me a trade in value on my car. After I was fed up with her aggressive and disrespectful behavior, I got up to leave. She asked if I'd like to speak with the manager, which I took her up on. Her introduction of me to the manager consisted of "I tried with her, but now she's all pissed off at me and wants to talk to you." The manager tried to be helpful and apologized. He offered to work with me instead and gave me a trade in value. At this point, I couldn't stomach working further with this dealership. I plan to make a purchase very soon - but with another Ford dealer. I was so very disappointed with this experience. No one should be treated this way and it's not the way to sell anything. I've been a manager for years and would be very upset if one of my staff ever spoke to a customer that way. More

Awesome duo..I was stuck in a vehicle that I was totally upside don in and needed to get out of it. Talked to billy on phone and in person and when I got to the dealership I knew it was and uphill battle bu upside don in and needed to get out of it. Talked to billy on phone and in person and when I got to the dealership I knew it was and uphill battle but low and behold in three hours, usually with other dealerships 1 to 2 days with nothing, Michael Jackson put the thriller in my loan and got me approved at a much lower int rate than I was paying. These two are a great combo and a great pleasure do biz with two hard workers who don't mind putting forth above average effort to build a great business relationship...they have my future business...they understood my delimna and fixed it to put me in a much better car....this dealership has a couple of great team members...will def send any biz their way. More

Everyone we dealt with was very friendly and helpful. They answered all our questions and tailored the experience to us. The icing on the cake was how (relatively) quickly we were able to complete the p They answered all our questions and tailored the experience to us. The icing on the cake was how (relatively) quickly we were able to complete the process and drive off with our new Ford Focus! More