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Suntrup Ford Kirkwood
Kirkwood, MO
219 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 219 reviews
September 07, 2016
Great Fair price. gave me all the information I needed to make an informed decision. No pressure. Just gave me straight information and let me choose my o Fair price. gave me all the information I needed to make an informed decision. No pressure. Just gave me straight information and let me choose my options. More
by Don Key
Employees Worked With
Timothy Walsh
August 21, 2016
No pressure great experience!!!! Tim was very helpful and made our experience a good one ! We felt no pressure and we got a great truck!! We will recommend them and return in the fut Tim was very helpful and made our experience a good one ! We felt no pressure and we got a great truck!! We will recommend them and return in the future! More
by Pamgreg
Employees Worked With
David Gibson, Timothy Walsh
July 26, 2016
Well worth the wait. I pre-ordered a Ford Focus RS in February, knowing that I'd be waiting until summer for it to get here from Germany. My salesperson Kevin was great to I pre-ordered a Ford Focus RS in February, knowing that I'd be waiting until summer for it to get here from Germany. My salesperson Kevin was great to work with, and kept me updated regularly any time new info was available about the vehicle delivery date. He even communicated with my after hours on his own time when I was working late and had questions. Kevin was very professional, but also friendly and easy to work with. Normally, car buying is not my favorite activity, but Kevin's down-to-earth personality and friendly mannerism made it a pleasure. He even texted photos of the car when it did arrive and walked me through setup of the cars sync system. Of course the Focus RS is also a blast to drive which has made the whole experience even better. More
by JTJachna
Employees Worked With
Kevin Lupo
July 20, 2016
Kevin made the process seamless couldn't have asked for more The transaction was so quick and smooth. Kevin was very friendly, informative and went well above the extra mile to ensure my family got the best car The transaction was so quick and smooth. Kevin was very friendly, informative and went well above the extra mile to ensure my family got the best car for us. More
by ScottHarper
Employees Worked With
Kevin Lupo
July 07, 2016
Complete Satisfaction I thought trying to buy a car from Suntrup in Kirkwood would be a challenge since I do not live in Missouri. However, due to Salesman Timothy Walsh, I thought trying to buy a car from Suntrup in Kirkwood would be a challenge since I do not live in Missouri. However, due to Salesman Timothy Walsh, the experience turned out to be a very pleasant one. Tim went to extra efforts to locate the color, style, etc. that I wanted. The paperwork was handled flawlessly and I ended up with a 2017 Escape in the right color and with the extras that I wanted. He returned my calls promptly and was always courteous and professional. More
by Jphillips
Employees Worked With
Timothy Walsh
June 16, 2016
We had Suntrup in 2001 for our Ford Focus Wagon & we're back Suntrup was good to deal with in 2001 and as we found out last Friday, it is a Ford dealer that we can trust to give us excellent service in 2016 beca Suntrup was good to deal with in 2001 and as we found out last Friday, it is a Ford dealer that we can trust to give us excellent service in 2016 because of the efforts of Timothy Walsh in supplying a vehicle that more than met our needs with no hassle and a calm, expert manner of presenting all the facts of the deal to us as well as answering our many questions in a friendly and expert way which was much appreciated. His knowledge of Ford products was impressive and helped so much to make this a pleasant and worry free experience. More
by Richard Farrell
Employees Worked With
Timothy Walsh
June 15, 2016
Suntrup Ford New Favorite Dealership We were ready to buy a new car went to two other dealerships in St Charles County thought it was a go on Friday night then on Saturday went to pick it We were ready to buy a new car went to two other dealerships in St Charles County thought it was a go on Friday night then on Saturday went to pick it up & the price had changed overnight the finance person was not very people friendly ended up walking out. Got on line found the car I wanted at Suntrup Ford. Called the dealer was lined up with Tim Walsh and it went as smooth & easy as it should have. Have already recommended Tim to 2 co workers More
by Edge2015
Employees Worked With
Kirk Latta, Timothy Walsh
June 10, 2016
Kevin Lupo is outstanding Kevin is a outstanding salesmen. He has gone above and beyond what anyone could ask. He sold me a great truck at a great price and help get me the o Kevin is a outstanding salesmen. He has gone above and beyond what anyone could ask. He sold me a great truck at a great price and help get me the other things like a camper shell, rubber mates and bed liner at a better price then I would have been able to do on my own. He has dropped my truck off for me at home once all the stuff was done. Kevin is the bench mark for all the other sales people to shot for. Thanks Kevin keep up the good work. More
by GeoffGeorge
Employees Worked With
Kevin Lupo
June 08, 2016
Unprofessional Dealership I use 2 trucks in my business, so when it came time to replace my oldest truck, I decided to buy a Ford. Because I do a lot of heavy hauling, I select I use 2 trucks in my business, so when it came time to replace my oldest truck, I decided to buy a Ford. Because I do a lot of heavy hauling, I selected the F-250 with the 6.7 diesel and 4WD. This was the largest purchase I have ever made for my business. Because I needed a truck with specific options, I could not find it locally, so I ordered it from the factory. While initiating the order, I was told it would take 6-8 weeks for it to be delivered. I had a chance to sell my oldest truck 6 weeks after ordering my new truck, so I sold it. I finally picked up my new truck after 16 weeks (12/11/15 - 4/1/16) when I was having difficulty and additional cost running my business. The employees at the dealership were not sympathetic to my issues and also claimed that they did not say it would take 6-8 weeks to get my truck from the factory. While I was waiting for my new truck, the dealership sent out an email saying that I could receive a 5 year/100,000 mile powertrain extended warranty and a free bedliner. When I asked about the promotion, which did not state any restrictions, I was told it was only for F-150 trucks. The dealership would not budge on giving me either item even after all the issues I was having with this purchase. There were other issues during the sales process, but the final insult was having to return to the dealership a 2nd time because the paperwork for the title was not complete. This was the worst experience I have ever had buying something significant. More
by JD
Employees Worked With
Kirk Latta, David Gibson, Kevin Lupo, Chad Morber
June 02, 2016
Absolutely spectacular and hassle free I was referred to a specific salesman (Timothy Walsh) and spoke with him on the phone on a Friday and told him that I would be in on Monday. Tim list I was referred to a specific salesman (Timothy Walsh) and spoke with him on the phone on a Friday and told him that I would be in on Monday. Tim listened to what I wanted and then went over and beyond and out of his way to a car waiting for me on Monday morning (Memorial Day). My husband and I test drove the car and decided to buy it. Tim was very knowledgeable of the financing as he handled in the absence of the financial person. Everything was completed from viewing the car to driving away in it in about 2 hours. More
by loyalcustomer
Employees Worked With
MIchael Moxley, Kirk Latta, Timothy Walsh
