Suntrup Ford Kirkwood

It Just Doesn't Get Any Better Than This! Tim Walsh is the best I've seen. From the first phone call he listened to what I wanted. He worked with me diligently and got me that truck. He has Tim Walsh is the best I've seen. From the first phone call he listened to what I wanted. He worked with me diligently and got me that truck. He has even called a number of times just to make sure I'm happy and satisfied with my purchase, and to see if I have any questions. Tim, great job and thank you very much. More

Great Buying Experience Tim was great to work with! He was always available to answer any questions we had, even on his days off!! We never felt rushed or pressured. Awesome Tim was great to work with! He was always available to answer any questions we had, even on his days off!! We never felt rushed or pressured. Awesome salesman! More

AMAZING EXPERIENCE! Tim Walsh our sales rep was absolutely amazing. His service throughout the process (we ordered our car and had it built from scratch) of the purchase Tim Walsh our sales rep was absolutely amazing. His service throughout the process (we ordered our car and had it built from scratch) of the purchase was above and beyond any service I have received from any dealer I have ever delt with. This is our 3rd Ford we have purchased new in the last 10 years. the last one in 2010 was from Suntrup Westport where we had a good experience. This is why we stuck with the Suntrup family of dealerships; however we will continue to purchase future vehicles from the Kirkwood location because Tim's customer service was so acceptional. I have been in customer service, sales and management for 10 plus years and would hire Tim in a heartbeat if given the chance. As far as everyone else we dealt with (front desk and the young ladies that responded to my inquiry initially),everyone was very friendly. I will continue to by my Fords from Suntrup Kirkwood from now on, and will recommend friends and family in the future. Thank you for an amazing car buying experience! Jared Beard More

Buying an escape We bought our first Ford here. It's only a week old so I cannot comment on the service department yet but the buying process was good. Tim Walsh wa We bought our first Ford here. It's only a week old so I cannot comment on the service department yet but the buying process was good. Tim Walsh was our salesman and he is extremely helpful in answering our questions and explaining all the new technology in the car. He also has made himself available for any help I will need in the future. The finance process was quick and easy also More

Amazing and fast service. I wouldnt buy a car anywhere else. This is the 3rd car we've bought there. Service is excellent and so is the selection of cars. My sales guy Timothy I wouldnt buy a car anywhere else. This is the 3rd car we've bought there. Service is excellent and so is the selection of cars. My sales guy Timothy Walsh figures out the best deals, he is really honest and not pushy at all. My whole family uses him. And the finance guy is really nice. Found us the best rates. If I could give 10 stars I would. More

Going the extra mile Tim made it extremely easy to get the exact car we were looking for, and his follow up and follow through were incredible. Tim remained in communicat Tim made it extremely easy to get the exact car we were looking for, and his follow up and follow through were incredible. Tim remained in communication with us every step of the way and made sure all of our needs were met. More

Pretty bad when the GM- Kirk Lotta can't even return calls I never have had more screw ups from a truck thru a dealer i 30 years. All they were concerned about was how much money they were going to make. We p I never have had more screw ups from a truck thru a dealer i 30 years. All they were concerned about was how much money they were going to make. We purchased on a Friday night and Chad was suppose to call me about Thebes liner and dings that were supposed to be repaired. Guess what had to call numerous times (he doesn't return phone calls) I had to bring the 2014 truck in and they let me use a 2010 Taurus ( which really was not a problem) however a 1 day job turned into a week. Went to pick up and still was not done. Chad said he would arrange to have the guy come to house to repair. Guess what Chad again never called . So 3 days later I had to call again . So this time he said he arranged then the guy did not show- he said some miscommunication again they can't get there story straight. During all this tried to get my plates. Well again we have an issue the emmision test expired in March,. So there resolution go get the emmision test and will pay for it. Really I should spend anther couple of hours for them not doing their job also they mentioned nothing about paying late fees . At this time I am speaking with someone getting all facts lined out. As far as their GM I think he should be fired More

no pressure, friendly staff, worked hard to make a deal poss I think we've all had less than stellar experiences with car dealers...this was not one of them. I actually enjoyed the experience. This is the secon I think we've all had less than stellar experiences with car dealers...this was not one of them. I actually enjoyed the experience. This is the second vehicle I've purchased from Suntrup. More

Wonderful experience! We live a couple hours away from the dealership and they were wonderful to work with over the distance. Negotiated the trade via phone, pics, and ema We live a couple hours away from the dealership and they were wonderful to work with over the distance. Negotiated the trade via phone, pics, and email.......drove up and looked at vehicle nd signed papers. Smooth transaction! More