
Suntrup Ford Kirkwood
Kirkwood, MO
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Excellent service Matt was very nice and helped us find exactly what we wanted. Even after the purchase of the vehicle he was very helpful and completely exceeded my ex Matt was very nice and helped us find exactly what we wanted. Even after the purchase of the vehicle he was very helpful and completely exceeded my expectations. More
Best dealership for blue-collar hardworking people I came to this dealership looking at a used truck. Matt my salesman turned what I was sure was going to be your typical hassle into to nothing less th I came to this dealership looking at a used truck. Matt my salesman turned what I was sure was going to be your typical hassle into to nothing less than a perfect experience. From the prompt answering of my text to creating me at the door. Also the little nice things like offering bottled water and anything we needed. He is a very fast, meticulous,friendly salesman. From getting to know him and the short time he has been a salesman I could not see him doing anything else. He was born for it. Matt keep up the good work you will go far. More
Pleasant, accommodating and efficient. Despite the frequent lack of relationships and trust in the service world these days, at Suntrup Ford I thoroughly enjoyed the friendly, personable, a Despite the frequent lack of relationships and trust in the service world these days, at Suntrup Ford I thoroughly enjoyed the friendly, personable, and genuine nature of doing business. The enthusiastic and energetic environment made the whole experience refreshing. More
"The Works" fail -- SAVED! I had a less than first impression, however; my review and negative experiences were immediately addressed by Kirkwood Suntrup Ford! They have demonst I had a less than first impression, however; my review and negative experiences were immediately addressed by Kirkwood Suntrup Ford! They have demonstrated a genuine desire and have put action to their words in making everything right on apparently what seems to be, and I believe to be an isolated case. The response I received was almost immediate and the resolution was over the top!! I have found a dealership I can count on even when things don't go perfect.. but I want perfect :) Thank you Suntrup Ford in Kirkwood! True quality and customer service comes when things need special attention... Score Suntrup! More
They made it happen! I had a great experience buying my Edge Sport from Suntrup Ford. Tyler Watkins greeted us right away when we arrived. He was professional and knowledg I had a great experience buying my Edge Sport from Suntrup Ford. Tyler Watkins greeted us right away when we arrived. He was professional and knowledgable, and never made me feel rushed to make a decision. I felt like his utmost concern was to make sure I was happy, and he and his manager, Eric, went to great lengths to make a fantastic deal. Tim Walsh got our financing wrapped up at my requested monthly payment. Then when we were leaving, another gentleman gave us gifts of smart watches and Bluetooth speakers. Everyone was so friendly, and I left in my gorgeous new Edge. Thanks Suntrup for such a positive experience! More
Honest Dealings, Courteous Treatment! Our sales professional, Kevin Lupo, was respectful and worked with us honestly. He made himself available by phone and text. The sales management staf Our sales professional, Kevin Lupo, was respectful and worked with us honestly. He made himself available by phone and text. The sales management staff was respectful of what we were looking for and never made us feel pressured. It helped that we did our homework before we arrived. We went there because we found a car they listed on Car Guru. We put forth our offer, they countered, we countered back and we came to agreeable terms. The paperwork, while is always extensive when buying a car these days, they made comfortable and as quick as possible. Their finance manager was very affable and friendly. I only wish we would have come more prepared to discuss their extended warranties. We ended up settling on one that we felt was fairly priced and met our needs since we bought a two year old car. We will go back and we recommend this dealership to others. More
Excellent job financing the deal Tim was able to secure a loan with a low interest rate and was knowledgeable walking me through all of the warranty options that were available. Tim was able to secure a loan with a low interest rate and was knowledgeable walking me through all of the warranty options that were available. More
Highly Recommend My salesperson, Tiffany, did a fantastic job of learning what was most important to me in the truck I was looking to purchase and finding the vehicle My salesperson, Tiffany, did a fantastic job of learning what was most important to me in the truck I was looking to purchase and finding the vehicle that was exactly perfect for me. I knew I wanted an F150 but wasn't familiar with all of the different trim models or features. Tiffany made the process easy. I didn't overspend yet I got everything I wanted in the truck. The financing process was handled extremely well by Tim. I had some follow up questions and the dealership was highly responsive. More
Not good so far On my first service appointment I was told I was going to be very happy with the work they did to fix it. I had to turn around and go back at the next On my first service appointment I was told I was going to be very happy with the work they did to fix it. I had to turn around and go back at the next stop light because it was not fixed. So I went back 4 days later and got the vehicle back and now it has a vibration noise at 2000 RPMs in the steering wheel and the original problem still exists. The car still has less than 1500 and I guess I will be going back for the 3rd appointment. I really want to rate the service better as I did run into a few nice people. More
Very Pleased Customer! From the first phone call to the handshake to seal the deal, working with Tim Walsh was a pleasure. Tim answered each question I had and I never felt From the first phone call to the handshake to seal the deal, working with Tim Walsh was a pleasure. Tim answered each question I had and I never felt any pressure to make the purchase. Tim introduced me to Dave Gibson, and though I already had financing in place, Dave was able to get me a better deal. Very happy with the whole " Suntrup Experience". More