Suntrup Ford Kirkwood

Wife was sold the 5,000 mile package service for an oil change which was suppose to include an Extensive inspection. In short all she got was an oil change and hopefully engine and fuel system cleaner. The change which was suppose to include an Extensive inspection. In short all she got was an oil change and hopefully engine and fuel system cleaner. The inspection must have taken about 3 minutes and consisted of Chad checking the Green boxes on the sheet. The battery died 6 days later and the alternator was shot which seemed to have showed up when AAA had to replace it at 9pm. It also showed up on a test that was run when we took it down the street to Roy's Auto on Manchester. When we went back to complain about lack of inspection all he wanted to do is charge us $50 to diagnose the problem and also wanted us to check with our warranty to see if they would cover the replacement cost. Which every service department I have been to before and since Suntrup Ford was more than willing to do for us. The customer service was horrid and the work was LAZY. To respond to the dealer this is what was sent back. First I would like to clarify, I and my wife felt like the car wasn't inspected at all and just the green boxes were checked on the sheet. Secondly Chad was unwilling to contact the warranty company because "we didn't sell you the warranty and it is your warranty so it is your responsibility". To answer your questions: 1) Yes Chad was the only person that was dealt with on both occasions. 2) The alternator problem showed up on both AAA and Roy's diagnostic test. 3) We were being told that he couldn't check our warranty company first before running another diagnostic which we would have to pay for in addition to our warranty deductible. Hope this helps and I hope you can resolve the issues or else I am sure you will lose more business. Thank you. More

I ordered a new vehicle through Suntrup / Tom Dietz. From my first visit to the dealership until my car was ready, Tom was easy to work and able to answer my multiple questions along the way. Aside from wait my first visit to the dealership until my car was ready, Tom was easy to work and able to answer my multiple questions along the way. Aside from waiting for the car to be built, this was probably the least stressful car buying experience I have had. Thanks Tom! More

Dealing with Tom Dietz was a great experience. I would rate him as one of the nicest guys in the business. Finding a good dealership is not easy Finding a salesman as great as Tom is almost impossible. Wh rate him as one of the nicest guys in the business. Finding a good dealership is not easy Finding a salesman as great as Tom is almost impossible. When I need to buy a car Tom will be at the top of the list. More

Suntrup and David were both great to work with and I would highly recommend buying from them. My fiance and I didn't feel pushed toward buying and they made it possible for us to walk out the door with would highly recommend buying from them. My fiance and I didn't feel pushed toward buying and they made it possible for us to walk out the door with a brand new car! We are very pleased with everything! More

This was by far the best experience I have had purchasing any vehicle. They had the best selection compared to all the places I looked at in three states. No pressure sales and easy to work with. Would recom any vehicle. They had the best selection compared to all the places I looked at in three states. No pressure sales and easy to work with. Would recommend to everyone. If you are looking for vehicle with all the bells and whistles don't look to far, this is your dealership. Ask for David Gibson. More