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Suntrup Ford Kirkwood

Kirkwood, MO

2.4
219 Reviews

10340 Manchester Road

Kirkwood, MO

63122

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Showing 219 reviews

May 15, 2012

I purchased a 2001 Trans Am which needed cat converters put back on it. They agreed to have the previous owner (don't ask) come back and take care of that. I went back to have it done only to find out they More

by Rocker66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kirk Latta, Eric Proemsey, David Gibson, Kevin Lupo
Jul 19, 2012 -

Suntrup Ford Kirkwood responded

Hi, Your title and paperwork arrived on time and you picked them up without a hitch and the issue is now settled. And again, I speak on behalf of the entire dealership when I say we’re sincerely sorry the title took a while. But it all comes down to when the bank decides it wants to process the lien and release the paperwork. However, had you’re paperwork had not been ready by the date your temp tags expired, rest assured, we would have happily paid the $25 late fee; as we would and will for any of our customer who encounters a same or similar situation. We hope your enjoying your car. Thanks and take care! -Elizabeth Suntrup Ford Kirkwood

May 10, 2012

Tom was great!!! I worked with him on the internet and he answered all of my questions very quickly! I contacted several dealerships and while he was not the only one that made me a good deal- he was the one More

by melody63109
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
April 11, 2012

I visited Suntrup because I found a pre-owned vehicle on their website I was interested in previously found for sale by owner on Craigslist but was unable to reach the seller. My initial meeting and follow More

by St3v3C
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kirk Latta, Eric Proemsey, David Gibson
February 21, 2012

Wife was sold the 5,000 mile package service for an oil change which was suppose to include an Extensive inspection. In short all she got was an oil change and hopefully engine and fuel system cleaner. The More

by gtkz5d
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad in Service
Mar 09, 2012 -

Suntrup Ford Kirkwood responded

Our customer's experience at the dealership and with our service department is very important to us. I am sorry to hear your experience did not meet your expectations, or ours. I did reach out via private message to work with you on this, but still have not heard back from you. We would love the opportunity to try and make things right, or at least learn from your experience so we can improve. Please shoot me an email via DealerRater if you would like to chat further. Sincerely, Megan

Mar 09, 2012 -

Suntrup Ford Kirkwood responded

This does help, thank you for your feedback. I will pass this along to our General Manager and Service Manager to be addressed appropriately. Best Wishes, Megan

January 04, 2012

Mr. Dietz and the dealership were very friendly and we enjoyed working with them. Tom was responsive to our questions and we felt we got a fair offer for our used car. Tom also spent a good bit of time More

by jamarhodes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Dietz
January 02, 2012

This is the second time I have bought a car from Suntrup Ford and the experience was as great as it was the first time! Very friendly and my kind of people! More

by fach44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Dietz
December 15, 2011

I flew down to St Louis to purchase a used truck from Kirkwood Ford. Tom Dietz picked me up at the airport and within minutes I felt completely comfortable. My experience at Kirkwood was extremely enjo More

by Meryl D Klassen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Dietz
October 26, 2011

internet response was quick and helpful dealer had the internet response was quick and helpful dealer had the right car at the right price Tom Dietz is an excellent salesman finance mgr was quick More

by andyschultz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Dietz
August 29, 2011

Tom and Kyle were very pleasant to work with. I felt really at ease talking with them both. They really explained things in a way that was easy to understand. I would recommend this dealership to anyone More

by spg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Dietz and Kyle Moore
June 03, 2011

I ordered a new vehicle through Suntrup / Tom Dietz. From my first visit to the dealership until my car was ready, Tom was easy to work and able to answer my multiple questions along the way. Aside from wait More

by highc21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Dietz
Jun 03, 2011 -

Suntrup Ford Kirkwood responded

Hello highc21, Thank you for your review. We appreciate your kind words about Tom and am glad to hear that you had a nice experience at our dealership. We look forward to your continued business. Enjoy your new car! Sincerely, The Suntrup Ford Kirkwood Team

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