Suntrup Ford Kirkwood

I bought a used car from them in April. In June I took it to my local Ford dealership because the engine light came on. Turns out the problems were a result of work done at the Suntrup shop In June I took it to my local Ford dealership because the engine light came on. Turns out the problems were a result of work done at the Suntrup shop. I spoke with the service manager about the problem and she said they would not cover the cost of repairs. She did this with a smirk on her face. Absolutely unprofessional in the way she handled the situation. More

This is shorter version of an email I sent to the GM of Suntrup Ford-Kirkwood. I couldn't reach Butch or Craig Suntrup but would like them to see how their good name is being tarnished. On March 19th 20 Suntrup Ford-Kirkwood. I couldn't reach Butch or Craig Suntrup but would like them to see how their good name is being tarnished. On March 19th 2022, I purchased a vehicle from your dealership - a 2015 Nissan Pathfinder, and the vehicle has not been satisfactory. It started with a dead battery. I took it to Autozone where they checked it and said that it was beyond dead and should have been replaced a while ago. I have a feeling it was charged that day before test driving it. When we brought the vehicle home, we noticed that the hood was left open, not a great sign. Within a week of purchase the car began having mechanical issues: various dashboard lights popping on, not starting, not starting without using the self starter and then after starting, immediately turning off. Not dying, just turning off. When I called the dealership on March 29th to speak with the salesman who sold it He told me that he had to speak to the sales manager and will call me back that day. He did not call back that day. I phoned him the following day and he answered. What he told me did not make me happy. He told me that the car was sold “As Is” and there was not a warranty on the vehicle. He then told me that Dobbs is a good place to have them look at it and that my insurance would cover a tow to Dobbs. I have purchased other used cars As Is with no problem. I understand “As Is”. It is a used car, things happen, but not within 10 days and if issues do arise within that period, that a good, reputable dealership would look at the car in good faith. You would think as a “Thank you for buying from us and sorry this happened” gesture, a dealership would take a look at the vehicle. But, no, I was told essentially: Good Luck. Is this how a business is to be run? It is now the 6th of April and I have finally had my vehicle returned to me. At the cost of rentals and parts and labor, I have spent almost $1100. I haven’t had this car for a month yet. This is unacceptable and have not received any response from the dealership. If this is how they conduct business, I would not have patronized this dealership. And should have read the other reviews. I hope this post reaches someone who can help me solve this and not an automated response like the other reviewers I've read received. More

This dealership incorrectly charged for an oil change and could/would not reverse the transaction. Be very careful about the "free" oil change could/would not reverse the transaction. Be very careful about the "free" oil change More

Mike Quoted me $700 for spark plugs and oil change for my 2017 F150...🤬🤬 Went to another FORD DEALERSHIP, same service $361...😡🤬🤬🤬🤬🤬 Why Mike 2017 F150...🤬🤬 Went to another FORD DEALERSHIP, same service $361...😡🤬🤬🤬🤬🤬 Why Mike WHY?!?!? More

Bought a used car from Suntrup Ford and was told they would order rubber mats for my car since 1 was missing. After over 2 weeks I keep getting the runaround and now they will not even get back with me. would order rubber mats for my car since 1 was missing. After over 2 weeks I keep getting the runaround and now they will not even get back with me. I will never even consider buying another car from this dealership. More

Bought a 2016 Ford F2 50 told it was in their shop everything worked for work good and like it was supposed to got at home switches were broken headlights didn’t work liftgate didn’t work needed oil c everything worked for work good and like it was supposed to got at home switches were broken headlights didn’t work liftgate didn’t work needed oil change coolant change clearance lights didn’t work tires are out of balance More

My services was excellent once again Suntrup Ford, John springmeyer is always professional when I go in for service! I also thank the rest the team for my great experience keep up the great work my frien springmeyer is always professional when I go in for service! I also thank the rest the team for my great experience keep up the great work my friend's More

Warranty is no good after you buy the car I found a 2018 Ford Edge at Suntrup Ford in Kirkwood and was told the motor and drivetrain were under warranty for as long as I own the car, so that I found a 2018 Ford Edge at Suntrup Ford in Kirkwood and was told the motor and drivetrain were under warranty for as long as I own the car, so that was a big selling point for me. I bought it on Sept. 19th. I mentioned to the salesperson Tiffany when we test drove it about a shake in the car when applying the brakes and she laughed if off and said it was the brakes and that it was normal. I had it check by a dealer close to me and was told my rotors on the front were bad. The Suntrup insisted they weren't. They also had sold me a car that the windshield wipers didn't worked. On my way home from Suntrup, after being told the rotors weren't bad, a light came on the dashboard. I went straight to Autozone because I knew they would diagnose it at no charge. The code P0303 came up and it indicated that cylinder 3 had to many misfires within a predetermined period of time. Then I got the same free diagnosis from O'Reilly's. This is a huge problem in the motor of a vehicle that I just bought 2 weeks ago on top of having bad rotors. I went back today to have my wipers fixed and told it will cost me $139.99 for them to run a diagnostic test on my car... It's only been 2 weeks since I bought this car. Why would I have to pay for it? They also said they won't fix whatever is wrong anyway unless I paid for it. Part of the disappointment was that everyone seemed so nice there. They joked around and treated me like one of their own, but not when you have a problem. Nobody even acknowledged that I was there. This is not fair to me. They had to have known there were problems or they should have if the car was really inspected it like it's supposed to be. How come dealers get by with selling lemon? Isn't there a thing called a lemon law? It needs to be enforced... More

Couldn't ask for better service! This was my first time having any major car issues and Michael was amazing! I has a million questions and concerns and Michael made sure everything wa This was my first time having any major car issues and Michael was amazing! I has a million questions and concerns and Michael made sure everything was taken care of, I was updated every day and my car was fixed within a week. It was a great experience and I will be coming back for any future issues. Thanks again Michael! More