Suntrup Ford Kirkwood

Going the extra mile Tim made it extremely easy to get the exact car we were looking for, and his follow up and follow through were incredible. Tim remained in communicat Tim made it extremely easy to get the exact car we were looking for, and his follow up and follow through were incredible. Tim remained in communication with us every step of the way and made sure all of our needs were met. More

Pretty bad when the GM- Kirk Lotta can't even return calls I never have had more screw ups from a truck thru a dealer i 30 years. All they were concerned about was how much money they were going to make. We p I never have had more screw ups from a truck thru a dealer i 30 years. All they were concerned about was how much money they were going to make. We purchased on a Friday night and Chad was suppose to call me about Thebes liner and dings that were supposed to be repaired. Guess what had to call numerous times (he doesn't return phone calls) I had to bring the 2014 truck in and they let me use a 2010 Taurus ( which really was not a problem) however a 1 day job turned into a week. Went to pick up and still was not done. Chad said he would arrange to have the guy come to house to repair. Guess what Chad again never called . So 3 days later I had to call again . So this time he said he arranged then the guy did not show- he said some miscommunication again they can't get there story straight. During all this tried to get my plates. Well again we have an issue the emmision test expired in March,. So there resolution go get the emmision test and will pay for it. Really I should spend anther couple of hours for them not doing their job also they mentioned nothing about paying late fees . At this time I am speaking with someone getting all facts lined out. As far as their GM I think he should be fired More

no pressure, friendly staff, worked hard to make a deal poss I think we've all had less than stellar experiences with car dealers...this was not one of them. I actually enjoyed the experience. This is the secon I think we've all had less than stellar experiences with car dealers...this was not one of them. I actually enjoyed the experience. This is the second vehicle I've purchased from Suntrup. More

Wonderful experience! We live a couple hours away from the dealership and they were wonderful to work with over the distance. Negotiated the trade via phone, pics, and ema We live a couple hours away from the dealership and they were wonderful to work with over the distance. Negotiated the trade via phone, pics, and email.......drove up and looked at vehicle nd signed papers. Smooth transaction! More

Great Fair price. gave me all the information I needed to make an informed decision. No pressure. Just gave me straight information and let me choose my o Fair price. gave me all the information I needed to make an informed decision. No pressure. Just gave me straight information and let me choose my options. More

No pressure great experience!!!! Tim was very helpful and made our experience a good one ! We felt no pressure and we got a great truck!! We will recommend them and return in the fut Tim was very helpful and made our experience a good one ! We felt no pressure and we got a great truck!! We will recommend them and return in the future! More

Well worth the wait. I pre-ordered a Ford Focus RS in February, knowing that I'd be waiting until summer for it to get here from Germany. My salesperson Kevin was great to I pre-ordered a Ford Focus RS in February, knowing that I'd be waiting until summer for it to get here from Germany. My salesperson Kevin was great to work with, and kept me updated regularly any time new info was available about the vehicle delivery date. He even communicated with my after hours on his own time when I was working late and had questions. Kevin was very professional, but also friendly and easy to work with. Normally, car buying is not my favorite activity, but Kevin's down-to-earth personality and friendly mannerism made it a pleasure. He even texted photos of the car when it did arrive and walked me through setup of the cars sync system. Of course the Focus RS is also a blast to drive which has made the whole experience even better. More

Kevin made the process seamless couldn't have asked for more The transaction was so quick and smooth. Kevin was very friendly, informative and went well above the extra mile to ensure my family got the best car The transaction was so quick and smooth. Kevin was very friendly, informative and went well above the extra mile to ensure my family got the best car for us. More

Complete Satisfaction I thought trying to buy a car from Suntrup in Kirkwood would be a challenge since I do not live in Missouri. However, due to Salesman Timothy Walsh, I thought trying to buy a car from Suntrup in Kirkwood would be a challenge since I do not live in Missouri. However, due to Salesman Timothy Walsh, the experience turned out to be a very pleasant one. Tim went to extra efforts to locate the color, style, etc. that I wanted. The paperwork was handled flawlessly and I ended up with a 2017 Escape in the right color and with the extras that I wanted. He returned my calls promptly and was always courteous and professional. More