Suntrup Ford Kirkwood

One Happy Customer. From the moment I walked into the dealership I was greeted with firm handshakes and friendly smiles. Tim Walsh was the first friendly face I seen and From the moment I walked into the dealership I was greeted with firm handshakes and friendly smiles. Tim Walsh was the first friendly face I seen and I couldn't have been happier to have Tim as my sales person. He asked what I wanted, What I expected in a car. Asked what color I likes and if I was interested in a certain vehicle. I explained that I did drive a Ford Explorer at another dealership, I liked it but when I was asked to wait for the salesman while he talked with another client then tried to talk me into buying a vehicle that I didn't want for several reasons....he didn't even offer to solve the things I didn't like. I left and my daughter talked me into going to Suntrup. Tim listen to me (He was glad I liked the Ford Explorer.) I told him I needed a lumbar seat, an electric seat. Didn't matter if it had cloth or leather. He showed me a 2016 Explorer. The color was Fire Red. Had all the things I wanted. He drove me around and let me drive a little. He put my phone numbers in the car for me. Washed the car...made sure it was clean and the Fire Red was gleaming. I was sold and happy in just a matter of 30 minutes. The paperwork was completed in a timely fashion and I even got a hug with my handshake at the end. What a great guy and an asset to Suntrup. A perfect gentleman who took the fear out of buying my very first car on my own. I'm trying to tell all my friends about this dealership and my guy Tim. More

Great time. Fabulous service. I had a wonderful experience and the customer service was great! Everyone was very helpful. I will definitely recommend them to all my friends and fam I had a wonderful experience and the customer service was great! Everyone was very helpful. I will definitely recommend them to all my friends and family. More

Great experience! The dealership and the sales person were very friendly and professional. Every thing from start to finish was easy and no high pressure. And I got a g The dealership and the sales person were very friendly and professional. Every thing from start to finish was easy and no high pressure. And I got a great deal. I would buy there again and would recommend the dealership to friends and family. More

Yikes, I bought a car! I did an internet search & was contacted immediately by the customer service rep asking if I'd like to make an appointment for a test drive. When I ar I did an internet search & was contacted immediately by the customer service rep asking if I'd like to make an appointment for a test drive. When I arrived at the dealership, I spoke to Chad Morber. I was interested in the Ford Focus and Chad was kind enough and extremely patient as I asked the differences between all the trim levels. After he explained all the pro's and con;s, I decided on the Titanium. I've only had it a week, but I can tell that it is as advertised. I absolutely love it. Many compliments. This has been a great experience and a learning one too. Don't be quick to judge the auto sales representative. Chad worked hard for my purchase and if dealing with me wasn't enough, I brought my WIFE!!! I will recommend Suntrup to anyone wanting to purchase a vehicle, new or used. I have since been back for some pin striping and Bill in the body shop was wonderful as well. Great job everyone, you made it a memorable experience. More

5 stars akk the way !!! My salesman, Tim Walsh, and GM Kirk Latta, was of tremendous help. showing me all the details of the car, making me feel comfortable, and making the p My salesman, Tim Walsh, and GM Kirk Latta, was of tremendous help. showing me all the details of the car, making me feel comfortable, and making the paperwork so much easier than I had anticipated it would be! I will certainly recommend them and your dealership to my friends and family, and look forward to bringing my car to your service department when needed. Thank you for such an exciting and positive experience! I will let corporate know about this - and I will even give you guys a 5 Star review on Yelp Sincerely, Richard and Michelle Fenn More

Quick and fair. When I am looking to buy a new vehicle I want the entire experience to be fair and quick. I just bought my third vehicle from them in the past 3.5 ye When I am looking to buy a new vehicle I want the entire experience to be fair and quick. I just bought my third vehicle from them in the past 3.5 years and couldn't be happier with all three experiences. Even though they don't appear to be a big volume dealer their prices always seem to beat the competitors. I always do my homework before arriving and I have yet to run into a situation where we cannot agree on a price. Tim Walsh was my salesperson for the past two deals and I would work with him again. No pressure and was able to make things happen quickly. I would recommend the dealership and Tim for anyone looking for a new Ford. More

A great experience After owning numerous chevy/gmc vehicles I decided to purchase a ford explorer. The sales staff all the the way up to the management team were very kn After owning numerous chevy/gmc vehicles I decided to purchase a ford explorer. The sales staff all the the way up to the management team were very knowledgeable and helped explain the ins and outs of my new vehicle. I will be referring all my friends and family to Kirk and his team at suntrup ford. More

New F150 In searching for the right truck with the options that I wanted I found the selection at Suntrup Ford Kirkwood to have the best! I looked for several In searching for the right truck with the options that I wanted I found the selection at Suntrup Ford Kirkwood to have the best! I looked for several weeks to find what I was looking for & found myself going back to their website. I bought my last truck, 2006 F150 FX4 here for the same reason. Beyond the fact that they have a great selection of trucks, the service, no haggle, no pushy sales people, but down to earth people behind the front door made my buying experience good. Kirk Lata, TimWalsh & Dave Gibson made my purchase easy and they where concerned that this all went well. I had an issue with wheel alignment after getting it on the highway. I took it in the next day, Saturday, and they put it in the shop to correct the problem. Less than an hour later they had the issue resolved and me back on the road on my day off to enjoy my new Ford! I would recommend Suntrup Ford Kirwood to anyone looking for a new or used vehicle. More

Great experience for whole family I brought my kids to test drive a few cars. Turns out there was a used one with everything on our list and more. After a few runs, the Explorer passed I brought my kids to test drive a few cars. Turns out there was a used one with everything on our list and more. After a few runs, the Explorer passed the 'garage fit' test! Tim Walsh did a great job at working with our budget and trade in. "We love this car, dad. Buy it now!" Thanks, Tim, for helping our family get a car we can grow with and have fun in for many years to come. More

Great experience all around! Tim Walsh was great to deal with the entire time! He took extra time to explain all of the car options to me even though I kept him late on a holiday Tim Walsh was great to deal with the entire time! He took extra time to explain all of the car options to me even though I kept him late on a holiday weekend. I would recommend Tim and Suntrup to anyone buying a car! I love my new Escape! :) More