Suntrup Ford Kirkwood

Service department ignored my calls and when someone answered they were unable to provide a status on my car. After multiple calls not a single person could tell me if my car was done. Now I have to fig answered they were unable to provide a status on my car. After multiple calls not a single person could tell me if my car was done. Now I have to figure out how to get to work over the weekend as they closed until Monday. All they said was “we are unable to provide you an update”. More

Poor customer service with the service dept. regarding an issue I had in early July 2024. After TWO MONTHS communicating with Ford's national office (email & phone calls), the issue has not been regarding an issue I had in early July 2024. After TWO MONTHS communicating with Ford's national office (email & phone calls), the issue has not been resolved, More

I negociated a deal from almost 300 miles away then, drove in person to finish the deal up. They sold the car and took my cash before ever mentioning they did not have a clear title for this car yet. It drove in person to finish the deal up. They sold the car and took my cash before ever mentioning they did not have a clear title for this car yet. It has been 5 weeks and my car is no longer legal to drive and they are offering zero help in the matter. Car was also advertised with features that it did not have. More

One of the best new car purchase experiences I have ever had. Casey & David displayed exceptional professionalism in all manor of this process. Our new Explorer was ready to go when we showed up to finalize had. Casey & David displayed exceptional professionalism in all manor of this process. Our new Explorer was ready to go when we showed up to finalize the purchase, David processed the purchase agreement quickly and explained all of our options, papeer work, and next steps. Casey patiently explained all of the Explore's features and made sure that I was ready to drive off of the lot. If buying a vehicle can be an enjoyable experience, this was it. Thank you again, David and Casey. More

Although I felt pressured to leap quickly to purchase a Maverick truck since they are in high demand which I really didn't like, my salesman practically sold me the truck by texting throughout the day whil Maverick truck since they are in high demand which I really didn't like, my salesman practically sold me the truck by texting throughout the day while I was at work. He stayed in touch with me for several months until I he found the right truck for me and then reached out. He communicated thoroughly and worked hard on a deal. Utimately the dealership gave me a pretty good trade-in and made the deal work. Friendly folks. No complaints! More

Their service department is the worst. They won’t honor the warranty and refuse to fix problems by using every excuse in the book. Stay away from this dealer! They will blame every one exc They won’t honor the warranty and refuse to fix problems by using every excuse in the book. Stay away from this dealer! They will blame every one except their unknowledgeable so called repair personnel. Go anywhere else! More

I bought a used car from them in April. In June I took it to my local Ford dealership because the engine light came on. Turns out the problems were a result of work done at the Suntrup shop In June I took it to my local Ford dealership because the engine light came on. Turns out the problems were a result of work done at the Suntrup shop. I spoke with the service manager about the problem and she said they would not cover the cost of repairs. She did this with a smirk on her face. Absolutely unprofessional in the way she handled the situation. More

This is shorter version of an email I sent to the GM of Suntrup Ford-Kirkwood. I couldn't reach Butch or Craig Suntrup but would like them to see how their good name is being tarnished. On March 19th 20 Suntrup Ford-Kirkwood. I couldn't reach Butch or Craig Suntrup but would like them to see how their good name is being tarnished. On March 19th 2022, I purchased a vehicle from your dealership - a 2015 Nissan Pathfinder, and the vehicle has not been satisfactory. It started with a dead battery. I took it to Autozone where they checked it and said that it was beyond dead and should have been replaced a while ago. I have a feeling it was charged that day before test driving it. When we brought the vehicle home, we noticed that the hood was left open, not a great sign. Within a week of purchase the car began having mechanical issues: various dashboard lights popping on, not starting, not starting without using the self starter and then after starting, immediately turning off. Not dying, just turning off. When I called the dealership on March 29th to speak with the salesman who sold it He told me that he had to speak to the sales manager and will call me back that day. He did not call back that day. I phoned him the following day and he answered. What he told me did not make me happy. He told me that the car was sold “As Is” and there was not a warranty on the vehicle. He then told me that Dobbs is a good place to have them look at it and that my insurance would cover a tow to Dobbs. I have purchased other used cars As Is with no problem. I understand “As Is”. It is a used car, things happen, but not within 10 days and if issues do arise within that period, that a good, reputable dealership would look at the car in good faith. You would think as a “Thank you for buying from us and sorry this happened” gesture, a dealership would take a look at the vehicle. But, no, I was told essentially: Good Luck. Is this how a business is to be run? It is now the 6th of April and I have finally had my vehicle returned to me. At the cost of rentals and parts and labor, I have spent almost $1100. I haven’t had this car for a month yet. This is unacceptable and have not received any response from the dealership. If this is how they conduct business, I would not have patronized this dealership. And should have read the other reviews. I hope this post reaches someone who can help me solve this and not an automated response like the other reviewers I've read received. More

This dealership incorrectly charged for an oil change and could/would not reverse the transaction. Be very careful about the "free" oil change could/would not reverse the transaction. Be very careful about the "free" oil change More

Mike Quoted me $700 for spark plugs and oil change for my 2017 F150...🤬🤬 Went to another FORD DEALERSHIP, same service $361...😡🤬🤬🤬🤬🤬 Why Mike 2017 F150...🤬🤬 Went to another FORD DEALERSHIP, same service $361...😡🤬🤬🤬🤬🤬 Why Mike WHY?!?!? More