Suntrup Buick GMC

Best car buying experience ever We just bought a 2020 Yukon Denali from Suntrup and it was by far the best car buying experience we have ever had! Eric Trigg is the best salesman, he We just bought a 2020 Yukon Denali from Suntrup and it was by far the best car buying experience we have ever had! Eric Trigg is the best salesman, he couldn't have been more helpful or accommodating and is still very attentive after the sale! Crystal McElroy is the bomb too!! She helped us through the ordering process (we ordered our new Yukon so we could get exactly what we wanted) and couldn't have been more amazing than what she is!! We honestly felt like we knew both Eric and Crystal forever after just meeting them. We feel like we are part of the Suntrup family and couldn't be happier with the experience. Thank you everyone at Suntrup!!! More

Military or first time Missouri car buyers beware My wife and I recently purchased a 2019 GMC Acadia from Suntrup Buick GMC in St Peters, MO. Our previous vehicle had a transmission go out unexpected My wife and I recently purchased a 2019 GMC Acadia from Suntrup Buick GMC in St Peters, MO. Our previous vehicle had a transmission go out unexpectedly, and just before a major relocation out of state, so we needed a replacement vehicle and quick. After several days of visiting dealerships and many hours searching online, we decided to purchase a car from Suntrup, and trusted our salesperson, Wayne Burns to take care of us. He never missed an opportunity to present himself as a fellow veteran in an attempt to build trust and rapport, and we trusted him and the finance specialist, Doug Rhodes, to take care of our family with the details of this major purchase. Due to the unexpected nature of this expense, we had a tight monthly budget and a target price range in mind, and as such, my wife and I reiterated several times that any car purchase decision would be made on the bottom line, particularly the final monthly payment. Having done my homework, I presented Wayne and later Doug with a pre-approval letter from our bank, and Doug said to wait with Wayne and he would take care of the financing. While Doug spent almost 20 minutes trying to upsell us on an extended warranty (including financing options), at no time was sales tax ever discussed, rates shown, or options to finance the tax ever provided. Based on the nature of my military service, we had purchased or sold cars in several different states (VA, AL, TX) and even Japan, and in each instance, sales tax was ALWAYS collected at the point of sale/the dealership. Doug told us he already set everything up with our bank, and all we needed to do was sign the required forms and we would be on our way in our new GMC. We left the office with only 2 forms – a title application and a “sales invoice” which only listed the amount financed and our trade in value. Several days later, I was absolutely shocked at the DMV when they required nearly $2,600 to register the vehicle. They explained that in Missouri, the dealership doesn’t collect the sales tax and it is required to be paid at the DMV. I was completely surprised that the dealership failed to mention this material piece of information, something that now made the vehicle exceed our monthly budget. I immediately attempted to contact Doug in finance to explain why we weren’t offered the option to finance sales tax. He was out of the office, but his counterpart explained that this is the way it is always done in Missouri. Finding that unacceptable that people are routinely accustomed to paying almost 10% of the purchase price in cash at the DMV, I contacted the sales manager. Sales manager Crystal McElroy seemed very surprised by my inquiry, despite having explained to her that Doug talked directly to my bank, and provided the dollar amount to them directly without offering to finance the sales tax. I find it very hard to believe that customers never finance sales tax when dealing with Suntrup, and I still wanted her to explain why Doug never explained local sales tax rates or offered to finance the tax, as had been the norm when buying a car ANYWHERE else. She stated that Doug or Wayne did nothing wrong, and reiterated that this is how business is done in Missouri – further adding that this was the first call she had ever received on the topic. From this, I can only conclude that this dealership either made a mistake in not offering to finance the tax or left out this material information to get us to buy a car we could not afford. In either case, I was at a severe information disadvantage (despite my research) and trusted Suntrup to guide us through the details of buying a car in Missouri. The attitude of the dealership during my four attempts to remedy the situation was that we “should have known better because you signed the deal” and this is how business is done in Missouri. Based on these interactions I am convinced this dealership uses Missouri law in how taxes are collected to their advantage in order to persuade buyers to purchase more expensive vehicles – a tactic that is particularly effective against military or first time Missouri buyers. If they can fool someone with an accounting degree and an MBA who has purchased several vehicles (and does their research), they can fool anyone. This is my first online review, and this is in no way my first attempt to resolve a major issue with my vehicle purchase from Suntrup Buick GMC. As a big believer in dealing with people directly and honestly, I have made multiple attempts to solve this issue at the lowest level possible with the finance department, sales manager Crystal McElroy, and general manager Ken Kline. It is my only hope that others can learn from my mistake during my car buying experience – particularly those military customers who are at a disadvantage due to routine moves and living in different states. More

Great We had a great sales person Eric, I would do it again. Everyone there were great to work with. You should try them for a car. We had a great sales person Eric, I would do it again. Everyone there were great to work with. You should try them for a car. More

New Enclave Recently bought a new Buick Enclave from Suntrup. Not something I usually look forward to. However our sales person was Don Grider. Don was great t Recently bought a new Buick Enclave from Suntrup. Not something I usually look forward to. However our sales person was Don Grider. Don was great to work with. He took all the time we needed to select and drive our new car. He answered all our questions and explained all the nuances of the Enclave. We feel we made a good deal and will definitely trade here in the future. Crystal came and answered questions we had for her. More

Hollie made it easy! Hollie McElroy made the entire process EASY! She listened to the features we wanted in a truck, gave us a great selection to check-out, allowed us to Hollie McElroy made the entire process EASY! She listened to the features we wanted in a truck, gave us a great selection to check-out, allowed us to test drive overnight and all without "sales" pressure. We love our new truck from Suntrup Buick GMC and will definitely recommend them to family/friends looking for a great deal! Thank you Hollie E! More

Nothing short of amazing. From the moment I walked into this dealership I was taken back by the courtesy, friendliness, and professionalism. Our salesperson, Brandon, went abov From the moment I walked into this dealership I was taken back by the courtesy, friendliness, and professionalism. Our salesperson, Brandon, went above and beyond to make buying a new car an excellent experience. Brandon is knowledgeable, extremely polite, and hard working guy. I will recommend Brandon to anyone I know looking to buy a Buick or GMC. More

Had a great truck buying experience! Sales Mgr Wayne Burns was awesome...very knowledgeable and fully transparent. He guided me thru every step of the process and made sure that I fully u Sales Mgr Wayne Burns was awesome...very knowledgeable and fully transparent. He guided me thru every step of the process and made sure that I fully understood all of the technical features of my new GMC Sierra truck. More

Great service I inquired about a car through FB market place and received a reply within seconds. Shortly thereafter I was transferes to Eric Trigg who worked with I inquired about a car through FB market place and received a reply within seconds. Shortly thereafter I was transferes to Eric Trigg who worked with me for the car purchase. Everyone I interacted with was extremely professional and friendly. Great place to buy a car! More

New car purchase Bought a new Buick Envision from Suntrup, also bought last car there. Our salesperson was great. Her name was Hollie. This is my second purchase fro t Bought a new Buick Envision from Suntrup, also bought last car there. Our salesperson was great. Her name was Hollie. This is my second purchase fro them both were great experiences . Also took my first vehicle there for all service work. From sales to service couldn’t ask for better More

Best staff ever! After visiting several other dealerships, We ended up driving the Suntrup Buick GMC about and hour from our house. It was well worth the drive. We w After visiting several other dealerships, We ended up driving the Suntrup Buick GMC about and hour from our house. It was well worth the drive. We were met at the door by Vivek Abraham and he had the SUV Buick Enclave Avenir ready to be test driven. He was very helpful and answered all of our questions, very friendly, and helped us after the sale. Doug Rhoads in finance was also very helpful and went above and beyond to help us. This was one of my best experiences ever in buying a car! More