Sunset Kia of Venice

DO NOT PURCHASE FROM THIS DEALERSHIP If I could give this place 0 stars, I would. Since purchasing our 2023 Kia Telluride from this dealership, we have had nothing but issues and recalls with the car. E this place 0 stars, I would. Since purchasing our 2023 Kia Telluride from this dealership, we have had nothing but issues and recalls with the car. Every time we try to schedule an appointment with them, it takes weeks. Then when we would take it in, they wouldn't check what they were doing and we had to bring it in again for the same issue in a matter of weeks. Most recently, we asked them to check on the car pulling to the right after getting our tires rotated with them. They said it must be a bent suspension. They did NOTHING and sent us home with an appointment to come back in two weeks. Since this is our only car, I decided to get the issue checked at another mechanic. Turns out one of our tires was bulging, which was the cause of the issue. The dealer either didn't check what was wrong with the car at all, or saw the tire and sent us home anyway. This is a very dangerous issue, and we drive with 2 babies in our car all the time. When we called about the issue again, they said it wouldn't be covered under warranty, even though it was likely something they did during the tire rotation that caused damage to the tire in the first place. They are the WORST to deal with, if you really want a Kia, PLEASE go somewhere else and save yourself the heartache! More

Sorry to say I came in AFTER a “discussion “ with another client happened and the service guy at the desk was rolling his eyes to express his displeasure. I can understand that, customers are hard to deal wi client happened and the service guy at the desk was rolling his eyes to express his displeasure. I can understand that, customers are hard to deal with. I spoke with Tammy on the phone to make the appointment and mentioned SEVERAL TIMES that again there was an electrical problem and that the brake lights keep blowing out and that there were other problems as well. Not once did she mention to me that I would have to leave it there. The car might get driven maybe 3000 miles a year, have already replaced brake lights several times ( not only by them ) as a matter of fact I mentioned to please NOT change the brake lights because they charged $70 for a $3 bulb. Came up with my coupon. To reduce the price of an oil change . Now when I first drive up, I’ve never been instructed as to where to park, there was a large truck and another car near the service entrance so I parked the car under the covered part. Someone came out and really put me thru my paces as to how the car should be parked!!! It seemed that EVERYONE was in a terrible mood that day ( except the blond woman behind a desk). and another woman in the front area - Btw the service director Jordan has always been wonderful regardless of how busy he is I realize you may be short staffed Just won’t be returning here for service. This would be a great time to, opportunity, to retrain some ppl.in customer service. Ask me how I know? Pharmacist for MANY years and sales director in a previous life- best of luck Kia in 2025. More

Salesman, Chase was excellent. He answered all of my questions, and helped me choose the right vehicle. I have bought/ leased many cars. This was, without a doubt, the best exper He answered all of my questions, and helped me choose the right vehicle. I have bought/ leased many cars. This was, without a doubt, the best experience i have ever had. Great work Chase!! More