Sunset Ford - Service Center

Service tech was disingenuous. I made an appointment for oil change.. He failed to make the appointment. When I showed up for appointment he told I had wait .. two hours later I left. No oil change. I calle oil change.. He failed to make the appointment. When I showed up for appointment he told I had wait .. two hours later I left. No oil change. I called the new car sales people to buy a new car they had on the lot. Never returned the the call , bought it elsewhere... Sunset doesn’t care about long-standing customers.... More

Mile Wilhite was very helpful and has great customer service with this customer !!! 😀🎉 Been going to Mike Wilhite for the last seven or eight years,if MIKE is not in I come om day that he is in 🌟😃 service with this customer !!! 😀🎉 Been going to Mike Wilhite for the last seven or eight years,if MIKE is not in I come om day that he is in 🌟😃 More

I was able to take my vehicle in for renewal of tags. I was there for one hour and able to have it done very quickly. Excellent Experience. was there for one hour and able to have it done very quickly. Excellent Experience. More

Second oil leak in an 2018 f 150. Said it would take 24 hours to do right, then called me in 8 to say it was done??? hours to do right, then called me in 8 to say it was done??? More

Keep me updated on the service needed. Got me in for a repair quickly. Checked if my repair was under warranty and got it covered. repair quickly. Checked if my repair was under warranty and got it covered. More

Fast friendly service. Everyone was pleasant, helpful and knowledgeable. Service was done in a reasonable amount of time. I've been going to Sunset Ford for 14 years now. Never a bad experience. and knowledgeable. Service was done in a reasonable amount of time. I've been going to Sunset Ford for 14 years now. Never a bad experience. More

The service folks are thorough, kind , and quick! We will return in the future! We had Much better service than our previous dealership! Much appreciated! return in the future! We had Much better service than our previous dealership! Much appreciated! More

I was at Sunset Ford to have my six month checkup done on my car. The service was excellent and I was given a very thorough report of their work results. I am always very pleased with Sunset Ford. my car. The service was excellent and I was given a very thorough report of their work results. I am always very pleased with Sunset Ford. More

The employees work quickly with courtesy and professionalism. The waiting room was clean and the free coffee was excellent. The car was checked in and the repair was completed within the promise professionalism. The waiting room was clean and the free coffee was excellent. The car was checked in and the repair was completed within the promised time. More

Service department was awesome. Rental car gal not so much. Kind of rude. Was told on a Saturday morning I would need to bring car back in on Monday & a rental would be waiting for me. When I took th much. Kind of rude. Was told on a Saturday morning I would need to bring car back in on Monday & a rental would be waiting for me. When I took the RO to the rental window she told me I wasn't scheduled but she did have a car for me. She was rude & told me next time I need to call & schedule a rental. I tried to explain that the SA Sean had told me a car would be waiting so I did not know I had to call & schedule since the SA told me it would be available. She made some flippant remark- I don't remember what & said "like I said, I do have a car this time". RUDE! But service department, like I said, was awesome! More