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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.5
490 Reviews

490 Reviews of Sunset Ford of Waterloo - Service Center

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June 07, 2023

Fifteen words is a lot of writing about how you fixed my truck but I'll trh More

by BODYSHOP-BILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great rating! Our team is here for any future needs!

June 07, 2023

The dealership is very convenient and always gets me in-and-out in a timely matter. More

by UPSMAN76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! Our team is here for any future needs, come back and see us!

June 07, 2023

Your service center is the best. Your girl at desk is the best. Efficient and great More

by lanad22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this! We appreciate your business and hope to see you again!

June 01, 2023

Always fast and courteous service. Able to get both cars in on the same day. More

by GFRIERDICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and your business! We will see you next time!

May 30, 2023

Job was completed as planned. Appointments are kind of loose. Seems like when you make an appointment the time should be kept reasonably close More

by MYRICK08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Sunset Ford of Waterloo responded

We appreciate the feedback on your experience. Our team hopes to have the chance to work with you again!

May 29, 2023

It's hard to write 15 words on a recall however the young man filling in for Lonnie was great. More

by BODYSHOP-BILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to leave a review! We're here for any future needs!

May 24, 2023

Quick service but I wish something I was told would be looked at was actually looked at. They might have just forgot but this would have been nice. More

by Cody C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

Sunset Ford of Waterloo responded

Thank you for taking the time to provide feedback on your experience. Our team hopes to earn your business again in the future!

May 24, 2023

Lonnie was very helpful in getting my project in and fixed. Her customer service was excellent. More

by Biebs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Koester
May 25, 2023 -

Sunset Ford of Waterloo responded

Thank you for the great review! We appreciate your business, and we hope to see you again!

May 22, 2023

Lonnie handled the service for our 2017 Escape timely and professionally. She wanted to keep it one more day so they could properly test the service that was formed and offered a rental for a day at no char More

by David Kennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us. We are lucky to have Lonnie on our team, and it is great to hear she took care of you. Our team wishes you all the best, and we are here for any future needs!

May 18, 2023

Lonnie was exceptional. Was so good with our kiddos She was great Wait, what the More

by THOMAS316JOHN@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Lonnie
May 19, 2023 -

Sunset Ford of Waterloo responded

Thank you for sharing this! We are lucky to have Lonnie on our team, and it is great to hear that she provided you with the service you deserve. We hope to see you again!

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