Sunset Ford of Waterloo - Service Center

Lonnie was awesome and easy to communicate with. All my vehicular needs were met efficiently, effectively and pleasantly. All my vehicular needs were met efficiently, effectively and pleasantly. More

Lonnie in service was absolutely great to work with. Her and the tech did a great job diagnosing my vehicle getting the repair completed and working with both ford warranty and the aftermarket coverag Her and the tech did a great job diagnosing my vehicle getting the repair completed and working with both ford warranty and the aftermarket coverage to cover out of pocket cost More

The service people were very helpful and accommodating. They did the warranty work and the routine maintenance in a timely manner. Work and prices were explained in detail and I will be using sunsets servi They did the warranty work and the routine maintenance in a timely manner. Work and prices were explained in detail and I will be using sunsets services again More

When vehicle was picked up, service department was closed early, dealt with shop person who didn’t know much. After getting vehicle home, noticed the hood of the car was buckled a bit on driver’s side and th early, dealt with shop person who didn’t know much. After getting vehicle home, noticed the hood of the car was buckled a bit on driver’s side and the hood of car was completely scratched. Very disappointed, still waiting for response from Sunset. More

Very good place to take your car for service Lonnie is awesome and I would highly recommend awesome and I would highly recommend More

From answering the phone to the service and call saying it’s ready were great! Thanks! it’s ready were great! Thanks! More

They don’t have the equipment to front end alignment my f350 truck, charge me 175.00 labor to change 2 tires, charge me 30.00 shop fees, charge me for 2 new valves stems and didn’t even put valves caps on f350 truck, charge me 175.00 labor to change 2 tires, charge me 30.00 shop fees, charge me for 2 new valves stems and didn’t even put valves caps on wheels. Just poor workmanship for top quality pay. More

Helpful, responsive, polite, timely in getting appointment. Had to make 2 visit t.d s for resolution. appointment. Had to make 2 visit t.d s for resolution. More

I had to go to another dealership to get the safety issue corrected that this dealership would not take care of. TCM module. Thanks…. corrected that this dealership would not take care of. TCM module. Thanks…. More

This is the third time I have done this survey. Nothing has changed. Lonnie is t try he best service writer I have ever worked with. Nothing has changed. Lonnie is t try he best service writer I have ever worked with. More