Sunset Ford of Waterloo - Service Center

Great service and Excellent communication. This was my first interaction with this location, but I was surprised by their knowledge and attention to detail. Service Manager: Lonnie Pope, was This was my first interaction with this location, but I was surprised by their knowledge and attention to detail. Service Manager: Lonnie Pope, was on top of everything from the moment my car arrived! Between her and Treff LaPlant everything was taken care of and they even went out of their way to get me 2 new keyfobs because mine was broken (at no extra cost!) It was a great experience all around. I would definitely recommend this location for all your service needs. They really know their FORDS but they are the best at keeping the needs of their customer's firsthand at all times! Thanks again Lonnie and Treff for an amazing job well done. I am truly grateful for all of your hard work and extra effort at getting my car back to me in a timely manner! More

charged $350 for pwr steering prob -2015 recall not received why am I charged reply received why am I charged reply More

I truly cannot say enough good things. I had an issue with my car due to a recall that I did not know anything about and took my car out of commission. I called many other Ford dealership I had an issue with my car due to a recall that I did not know anything about and took my car out of commission. I called many other Ford dealerships and was told that the earliest I would get it in is 2-4 months later. Obviously that is not convenient. I called Sunset Ford and they were able to get it completed same day and was so incredibly nice while I was there. I would 1000% recommend them to anyone to get their car serviced and when I'm in the market again for a new car will definitely be reaching out. Thank you so much Sunset Ford for such a great experience during a stressful time! More

It was a good experience from the scheduling of the appointment to the completion of the work. The service advisor, I believe her name was Lonnie was courteous and helpful with the information she prov appointment to the completion of the work. The service advisor, I believe her name was Lonnie was courteous and helpful with the information she provided. The vehicle was completed on time and I was notified when it was available for pick up. More

Lonnie is great to work with, she goes the extra mile and I wouldn't go anywhere else for service. I wouldn't go anywhere else for service. More

The lack of a porter shows. Nobody double checks things before they are put out on the lot when done. Being told my vehicle was fixed and it wasn’t was upsetting. The total was Nobody double checks things before they are put out on the lot when done. Being told my vehicle was fixed and it wasn’t was upsetting. The total was also upsetting for the repair. More

Lonnie is great to work with. Good communication about repairs and timeframes and accurate estimates. Good communication about repairs and timeframes and accurate estimates. More

Great status updates and explanations of repair costs, was able to quickly schedule an appointment. was able to quickly schedule an appointment. More

Great service. Kept me informed of progress. Needed nee battery, quickly installed. Balanced my tires. Kept me informed of progress. Needed nee battery, quickly installed. Balanced my tires. More

Service center I text a lot, so asked her to send me about my truck and when can pick it up. Very polite and great communitarian. about my truck and when can pick it up. Very polite and great communitarian. More