Sunset Ford of Waterloo - Service Center

I truly cannot say enough good things. I had an issue with my car due to a recall that I did not know anything about and took my car out of commission. I called many other Ford dealership I had an issue with my car due to a recall that I did not know anything about and took my car out of commission. I called many other Ford dealerships and was told that the earliest I would get it in is 2-4 months later. Obviously that is not convenient. I called Sunset Ford and they were able to get it completed same day and was so incredibly nice while I was there. I would 1000% recommend them to anyone to get their car serviced and when I'm in the market again for a new car will definitely be reaching out. Thank you so much Sunset Ford for such a great experience during a stressful time! More

It was a good experience from the scheduling of the appointment to the completion of the work. The service advisor, I believe her name was Lonnie was courteous and helpful with the information she prov appointment to the completion of the work. The service advisor, I believe her name was Lonnie was courteous and helpful with the information she provided. The vehicle was completed on time and I was notified when it was available for pick up. More

Lonnie is great to work with, she goes the extra mile and I wouldn't go anywhere else for service. I wouldn't go anywhere else for service. More

The lack of a porter shows. Nobody double checks things before they are put out on the lot when done. Being told my vehicle was fixed and it wasn’t was upsetting. The total was Nobody double checks things before they are put out on the lot when done. Being told my vehicle was fixed and it wasn’t was upsetting. The total was also upsetting for the repair. More

Lonnie is great to work with. Good communication about repairs and timeframes and accurate estimates. Good communication about repairs and timeframes and accurate estimates. More

Great status updates and explanations of repair costs, was able to quickly schedule an appointment. was able to quickly schedule an appointment. More

Great service. Kept me informed of progress. Needed nee battery, quickly installed. Balanced my tires. Kept me informed of progress. Needed nee battery, quickly installed. Balanced my tires. More

Service center I text a lot, so asked her to send me about my truck and when can pick it up. Very polite and great communitarian. about my truck and when can pick it up. Very polite and great communitarian. More

You kept me informed every step of the way and provided great service in a timely manner great service in a timely manner More

Personable. . very helpful answered all our questions.. made us great deal definitely would use Sunset Ford of waterloo again. . very helpful answered all our questions.. made us great deal definitely would use Sunset Ford of waterloo again. More