Sunset Ford of Waterloo - Service Center

Awesome Experience We bought a 2015 Titanium Escape and love it. Jerry Edwards and Mike Carr went over and above for us and we sincerely appreciate it. The whole Suns We bought a 2015 Titanium Escape and love it. Jerry Edwards and Mike Carr went over and above for us and we sincerely appreciate it. The whole Sunset experience was the best we ever had buying a car. We are from Massachusetts and were on vacation, came in for an oil change and ended up buying a car. Brad in Service was great, Jerry spent a LOT of time with us and Mike was very helpful and efficient. We couldn't be happier with the experience. Would highly recommend Sunset! More

Great All the people I have dealt with have be friendly and really care about the customers, and there prices and services are better than anywhere else. I All the people I have dealt with have be friendly and really care about the customers, and there prices and services are better than anywhere else. I have bought a car or had service done and I would recommend that everyone take there cars there to be serviced and to go there first if they are looking for a new car. More

Excellent Service! Today I took my 2012 Ford Focus in for its 10,000 mile checkup. I was greeted by Brad Middendorf who quickly took my information and determined that Today I took my 2012 Ford Focus in for its 10,000 mile checkup. I was greeted by Brad Middendorf who quickly took my information and determined that I needed an oil change and tire rotation. He then directed me to the customer waiting area where I enjoyed a nice cup of coffee. About 30 minutes later Brad came in and informed me that there was a serious problem with the rear tire on the driver's side and that the tire needed to be replaced. A couple of weeks ago while on Christmas vacation in southern Missouri I had accidentally bumped a concrete median and blew out the front tire on the drivers side. The company that replaced the tire did not notice that the rear tire was also damaged. The technician at Sunset Ford did notice and saved me another blow out in a few weeks (or days!). I had road hazard insurance on the tires and Brad contacted the insurance company and arranged for a replacement tire at no cost to me (thank you Brad!). The oil change and tire rotation were completed promptly and I was soon back home. What more can I say but excellent service! More

Very accommodating I got the pleasure if working with Mike Rich personally he was very helpful and took care of my service needs. I am thankful I got to work with such a I got the pleasure if working with Mike Rich personally he was very helpful and took care of my service needs. I am thankful I got to work with such a nice guy. I am glad I found a dealership who can be so accommodating! I will return in the future for sure. Thanks again Mike!! More

Good Customer Service Customer service continues long after purchasing your vehicle. Brett is great to work with. He cheerfully helps me with all my technology questions. Customer service continues long after purchasing your vehicle. Brett is great to work with. He cheerfully helps me with all my technology questions. (Blue tooth) More

Took my vehicle in for service, left with a different one! While my vehicle was in for service, saw something on the showroom floor. Started talking with Jeff Bakken, would up buying it about an hour later. While my vehicle was in for service, saw something on the showroom floor. Started talking with Jeff Bakken, would up buying it about an hour later. Excellent, knowledgeable, friendly staff - definitely recommended! More

Went in for an oil change and got a new car???? What a difference a oil change makes. I went to get my oil change and was looking at just some of the cars. Jerry Edwards came up to me and we starte What a difference a oil change makes. I went to get my oil change and was looking at just some of the cars. Jerry Edwards came up to me and we started talking, about the Ford Explorer, next thing I know I was sitting in a 2015. Well that is a little above my price range. But Jerry knew right away two SUV that I might be interested in. It was love at first sight with my 2013 Ford Explorer, I couldn't have ask for more on my SUV. And to top it all off, we never felt pressured and to me that is important. Jerry was fun to work with, because I like to have a fun but long lasting relationship with my dealer. I loved Sunset Ford in Waterloo, they have always been so helpful and ALWAYS there for me and my husband. Feels good to be treated like family. And I cannot say enough About Jerry what a great guy to work with , look forward to making years at SUNSET FORD. I also enjoy my visits with Brett Bergman who always jumps up and gets me my carwash as I walk in. And Robb Kostial in Service who never thinks I have a dumb questions. Hats off to these guys. More

Very pleased with mike rich. Did everything he could to make the deal. Will give him a call on my next vehicle. Thank you. Nathan make the deal. Will give him a call on my next vehicle. Thank you. Nathan More

On June 07/2013 our family was heading down to Disney World in Orlando Florida when we were in Byron Georgia about 6 hours from Orlando our truck was smoking from behind and a motorist had alarmed us by World in Orlando Florida when we were in Byron Georgia about 6 hours from Orlando our truck was smoking from behind and a motorist had alarmed us by flagging us on the highway , so we got off at nearest exit and called Ford Roadside assistance , which the person answered the phone was having an off day and was very rude and then I called Mike @ Sunset to ask for guidance on how to proceed to the nearest dealer for Service to be performed. After trying to find a car or truck rental facility on Saturday after 3pm is very difficult , we find one and got back off to Disney World in Orlando and had a great time with the Waterloo High School marching Bulldogs playing in the electric parade. We headed back to Byron to pick up our Ford F-150 from the Brannen ford dealer that fixed our transmission , I had called Ford Roadside assistance to ask how to process my claim and submitting such claim my claim was denied. At this time me and my wife was very upset and I called back to Mike Rich @ Sunset Ford and explained our situation after listening to our whole story , he got with Pete Heutel the owner of this dealership and the Service department claims division of his Missouri branch and Ford Motor company was able to get our claim accepted and processed. I would like to take this opportunity to Thank everyone @ Sunset Ford in Waterloo Illinois for them taking action when needed to help there customer that used to only buy form Chevrolet. ( Great Job everyone ) More