Sunset Ford of Waterloo - Service Center

Went in for an oil change and got a new car???? What a difference a oil change makes. I went to get my oil change and was looking at just some of the cars. Jerry Edwards came up to me and we starte What a difference a oil change makes. I went to get my oil change and was looking at just some of the cars. Jerry Edwards came up to me and we started talking, about the Ford Explorer, next thing I know I was sitting in a 2015. Well that is a little above my price range. But Jerry knew right away two SUV that I might be interested in. It was love at first sight with my 2013 Ford Explorer, I couldn't have ask for more on my SUV. And to top it all off, we never felt pressured and to me that is important. Jerry was fun to work with, because I like to have a fun but long lasting relationship with my dealer. I loved Sunset Ford in Waterloo, they have always been so helpful and ALWAYS there for me and my husband. Feels good to be treated like family. And I cannot say enough About Jerry what a great guy to work with , look forward to making years at SUNSET FORD. I also enjoy my visits with Brett Bergman who always jumps up and gets me my carwash as I walk in. And Robb Kostial in Service who never thinks I have a dumb questions. Hats off to these guys. More

Very pleased with mike rich. Did everything he could to make the deal. Will give him a call on my next vehicle. Thank you. Nathan make the deal. Will give him a call on my next vehicle. Thank you. Nathan More

On June 07/2013 our family was heading down to Disney World in Orlando Florida when we were in Byron Georgia about 6 hours from Orlando our truck was smoking from behind and a motorist had alarmed us by World in Orlando Florida when we were in Byron Georgia about 6 hours from Orlando our truck was smoking from behind and a motorist had alarmed us by flagging us on the highway , so we got off at nearest exit and called Ford Roadside assistance , which the person answered the phone was having an off day and was very rude and then I called Mike @ Sunset to ask for guidance on how to proceed to the nearest dealer for Service to be performed. After trying to find a car or truck rental facility on Saturday after 3pm is very difficult , we find one and got back off to Disney World in Orlando and had a great time with the Waterloo High School marching Bulldogs playing in the electric parade. We headed back to Byron to pick up our Ford F-150 from the Brannen ford dealer that fixed our transmission , I had called Ford Roadside assistance to ask how to process my claim and submitting such claim my claim was denied. At this time me and my wife was very upset and I called back to Mike Rich @ Sunset Ford and explained our situation after listening to our whole story , he got with Pete Heutel the owner of this dealership and the Service department claims division of his Missouri branch and Ford Motor company was able to get our claim accepted and processed. I would like to take this opportunity to Thank everyone @ Sunset Ford in Waterloo Illinois for them taking action when needed to help there customer that used to only buy form Chevrolet. ( Great Job everyone ) More

I have used this dealership frequently to buy parts for our vehicles where I work and Jon has been very helpful in getting me the parts I needed in a very timely manner, helping me determine the parts I ne our vehicles where I work and Jon has been very helpful in getting me the parts I needed in a very timely manner, helping me determine the parts I needed and notifying me when my parts were in. More

Great parts guy knows what your looking for even when you dont! Always gives us great service. A truly caring person not found often enough these days ! dont! Always gives us great service. A truly caring person not found often enough these days ! More

I've had good service at other Ford dealers in the past, but since living in this area for the past eight years I now KNOW what good service is, thanks to Robb and the tech who regularly cared for my past, but since living in this area for the past eight years I now KNOW what good service is, thanks to Robb and the tech who regularly cared for my vehicles. More

Cindy was able to squeeze me in for "the works" with little to no notice. They completed the work with their usual competence and friendliness! with little to no notice. They completed the work with their usual competence and friendliness! More