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Sunset Ford of Waterloo - Service Center
Waterloo, IL
490 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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490 Reviews of Sunset Ford of Waterloo - Service Center
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October 28, 2020
Not happy with Ford this is the the first sand last new vehicle I will ever buy from you I paid thousands for a lifetime warranty and in 2 years I have had a clutch issue and an evap leak and the evap leak vehicle I will ever buy from you I paid thousands for a lifetime warranty and in 2 years I have had a clutch issue and an evap leak and the evap leak was not covered because it was a hose that is bull crap in what xxx world is a gas evap leak not covered within two years of having car you should have just ate that expense now I know what to expect from ford not standing behind your vehicle I guess that 380 dollar bill is worth me not buying and me talking every single person I know out of buying a ford and by the way my parents have bought only fords their entire life until now thanks for taking an advantage of a loop hole in your warranty. Bye from an unsastified customer. More
by BHAMILTON1129
Verified CustomerEmployees Worked With
Other Employees :
Any Manager, Jon Rudisill, Alan Proctor, Alex Suhre, Danielle Jansen, Ashley Godfrey, Brandon Taft, Aaron Kollack, Sydney Smith
October 23, 2020
Everything was taken care as expected. Service at the desk was friendly, vehicle was clean when repair was complete. Repairs came in just as estimated. desk was friendly, vehicle was clean when repair was complete. Repairs came in just as estimated. More
by BJJONES0
Employees Worked With
CJ, Nettles
October 22, 2020
They honestly have the best in customer service!! From sales to repair service, they are top notch! Rarely do you find service advisors that goes above and beyond but Kelly did just that.... I highly reco sales to repair service, they are top notch! Rarely do you find service advisors that goes above and beyond but Kelly did just that.... I highly recommend!!!! More
by Hockey22
Employees Worked With
Kelly Banaszek
October 17, 2020
Awesome mechanic to help work through problem with my F-350 truck. Management was also very helpful in resolving our problem. I would highly recommend this dealership! F-350 truck. Management was also very helpful in resolving our problem. I would highly recommend this dealership! More
by AVARA4
October 15, 2020
Very friendly people. Started exactly when my appointment was scheduled. A pleasant experience. I have no reason to not continue to go to Sunset in Waterloo. was scheduled. A pleasant experience. I have no reason to not continue to go to Sunset in Waterloo. More
by kollack13
Employees Worked With
Aaron Kollack, Kelly Banaszek
October 14, 2020
Not sure what the name was of the man At the desk.....but the service was excellent. Xxx xxx xxx xxx xxx xxx xxx xxx the service was excellent. Xxx xxx xxx xxx xxx xxx xxx xxx More
by joycelrossel
Employees Worked With
Alan Proctor, Alex Suhre, Danielle Jansen, Ashley Godfrey, Brandon Taft, Mason Springer, Aaron Kollack, Sydney Smith, Kelly Banaszek
October 14, 2020
Nice people, convenient location, flexible drop off schedule, love the free car wash with every service appointment, very clean & well organized & up to date facility. schedule, love the free car wash with every service appointment, very clean & well organized & up to date facility. More
by Kjtksing
Employees Worked With
CJ
September 30, 2020
I was very pleased with my service. Kelly explained I was very pleased with my service. Kelly explained all the work to be performed and also reviewed the vehicle report card with me afterwards. I was very pleased with my service. Kelly explained all the work to be performed and also reviewed the vehicle report card with me afterwards. More
by Stephen
Employees Worked With
Kelly Banaszek
September 26, 2020
The service I receive is great. The people are friendly and accommodating. I appreciate all that the folks at |Sunset Ford do for me. However, I do not like surveys. Be assured that if I ever receive se and accommodating. I appreciate all that the folks at |Sunset Ford do for me. However, I do not like surveys. Be assured that if I ever receive service that is less than satisfactory, I will let you know.. More
by fredwwoods
Employees Worked With
Kelly Banaszek
January 02, 2020
Quick and simple. Always stayed in contact with me being 2hrs away. Gave me too money for trade in as well. Trustworthy people. Great staff 2hrs away. Gave me too money for trade in as well. Trustworthy people. Great staff More
by Luke
Employees Worked With
Other Employees :
Debbie Menard, Paige Blankenship, Julian Henson
