Sunset Ford of Waterloo - Service Center

Kelly in service is a pleasure to work with. Seems whenever you get a service writer we can work with you get rid of them. whenever you get a service writer we can work with you get rid of them. More

I was not very pleased with the service department this last time for a simple seat repair. The repair was scheduled in advance. C.J. The service rep told us to bring our vehicle in for the repair on 11/24 last time for a simple seat repair. The repair was scheduled in advance. C.J. The service rep told us to bring our vehicle in for the repair on 11/24 at 8 am. When we delivered the car Kelly told us that she did not know anything about the repair and C.J. Was off for the day. She found our paperwork buried in a pile of repairs. We also informed Kelly about a transmission issue we where having with our vehicle that we had to address at a later time.later that evening around 4:45 pm. We had not heard from the service dept so we decided to go to the dealership. Every attempt to call the service dept went into C.J.’s voice mail. So when we arrived at the dealership. Kelly informed us that our car was driven to their facility but they were not given the part. The company tried to call but were always transfer to CJ’s voice mail. Therefore our car was not repaired until the following day. Causing us to be with out a vehicle. The dealership has a problem with communication and follow through. More

I have always had good service at the Waterloo dealership Service department is mainly who I deal with. Everyone is very friendly and helpful keeping me updated. Service department is mainly who I deal with. Everyone is very friendly and helpful keeping me updated. More

I took my truck in to add a tailgate softener. The tailgate now closes very well The cost was reasonable and appreciated the work done by your group. tailgate now closes very well The cost was reasonable and appreciated the work done by your group. More

Updated Navigation system because of all the route changes. Better than putting it into the Nav slot & still having to bring it in cause it doesn’t always upgrade properly changes. Better than putting it into the Nav slot & still having to bring it in cause it doesn’t always upgrade properly More

Took our 2011 Taurus in for the works package to Sunset Ford in Waterloo. Kelly took great care of my daughter and the car. Always friendly and professional! Ford in Waterloo. Kelly took great care of my daughter and the car. Always friendly and professional! More

Excellent is the word that I use to describe Kyle Brewer. Knowledgeable, very pleasant and kind person. I recommend highly now and will in the future. Knowledgeable, very pleasant and kind person. I recommend highly now and will in the future. More

I have used Sunset Ford for about 8 years. As my 2010 Ford F150 is very reliable, I do not need any other services, except for oil changes and regular required maintenance. The service department is very Ford F150 is very reliable, I do not need any other services, except for oil changes and regular required maintenance. The service department is very friendly and will try to work with you when scheduling service. More

Had my first oil change for my 2020 Ford F-150. Everything went just fine. Kelly was very informative and helpful. Even got a free truck wash. Thanks Everything went just fine. Kelly was very informative and helpful. Even got a free truck wash. Thanks More

quick service Very satisfied Front alugment on F150 After I installed struts did job while I wanted just drove in no appointment Made my day I installed struts did job while I wanted just drove in no appointment Made my day More