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Sunset Ford of Waterloo - Service Center
Waterloo, IL
490 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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490 Reviews of Sunset Ford of Waterloo - Service Center
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August 04, 2022
Lonnie the service manager is by far the best I have ever had to deal with had to deal with More
by Chris j
Verified CustomerEmployees Worked With
July 31, 2022
We had a terrible time with a recall repair. After the prescribed repair, our vehicle could not move, the transmission was out. Ford decided it was not their problem and offered us no recourse. After the prescribed repair, our vehicle could not move, the transmission was out. Ford decided it was not their problem and offered us no recourse. Sunset went to bat for us and was able to get us back on the road with a new transmission. They really went the extra mile for us! #CustomerService More
by Dclark
Employees Worked With
Danielle
July 28, 2022
Told me my battery was bad/dead. Went to autozone and they checked the battery twice, was green and no issues. Went to autozone and they checked the battery twice, was green and no issues. More
by SIEDLE7
Employees Worked With
July 28, 2022
I am on my 5th Ford vehicle from this dealer and only trust the Sunset Ford with all my maintenance needs trust the Sunset Ford with all my maintenance needs More
by kathy.McGillis
Employees Worked With
July 28, 2022
service was great. would gladly go to them again. got me in within a week. would gladly go to them again. got me in within a week. More
by mathewcook87
Employees Worked With
July 24, 2022
Service advisor was very pleasant and helpful. The service was completed in a timely manner. The service was completed in a timely manner. More
by PAULA18
Employees Worked With
July 23, 2022
Bought my explorer there, when my son was there. Great people excellent customer service & service dept is so accommodating Great people excellent customer service & service dept is so accommodating More
by Yukon1
Employees Worked With
July 22, 2022
Easy to talk to. Good customer service nice clean facility and I like the free car wash Good customer service nice clean facility and I like the free car wash More
by trevorfirefighter2711@gmail.comTJZWB11
July 21, 2022
Representative contacted me the day before my appointment and the service department actually finished the work on my car sooner than they had anticipated. Their representatives were very courteous and polit and the service department actually finished the work on my car sooner than they had anticipated. Their representatives were very courteous and polite. Didn't make me feel like it was an imposition for them to service my vehicle for a recall on the fuel flange. Don't know the name of the mechanic who did the work but car was clean and I have no complaints about the work done. More
by Judith
Employees Worked With
July 21, 2022
Everyone is friendly, the service staff asnered all my questions in a timely manner. Got a fair price on my service. questions in a timely manner. Got a fair price on my service. More
by davisdemise.1
Employees Worked With
