Sunset Ford of Waterloo - Service Center

I sent my vehicle to Sunset ford of waterloo because i had a wrench pop up on my dash. With my vehicle being only 2 years old and having only 26000 miles I figured that this should be covered under my bas had a wrench pop up on my dash. With my vehicle being only 2 years old and having only 26000 miles I figured that this should be covered under my basic manufactures warranty. I called Sunset ford of St louis and was told I could be put on a waitlist or I could take my vehicle to Sunset ford of Waterloo. Needing the vehicle I decided to have the vehicle towed to the Waterloo location because the Code that I could see on the app said that the vehicle had a Powertrain malfunction/ Reduced Power. When the vehicle was received at the shop they looked at the vehicle and couldn't find any issues with the vehicle a second technician they said that it looks like something was spilled on the gear shift and nothing was spilled on the gear shift. I spoke with another dealership and was told that it would be submitted under no issues found and I wouldn't have to make a payment for a diagnostic charge instead they charged me $206 for a diagnostic charge and weren't at all willing to submit the request to ford. Seems like Sunset ford doesn't want to take care of their loyal customers. I have bought 2 vehicles from sunset ford and am in the market for a truck and will be sure look for a different dealership in my area! More

Lonnie at sunset ford Waterloo is the best. Always nice and polite. Service is great Always nice and polite. Service is great More

Was easy to get along every one From the service writers to the end Thanks to the end Thanks More

I live the new valet option. Service us always fast and friendly and the text updates and questions are easy to follow and answer Service us always fast and friendly and the text updates and questions are easy to follow and answer More

Amazing service department! ! Lonnie always takes care of me when I come in for service. ! Lonnie always takes care of me when I come in for service. More

The service on my vehicle was done very quickly. The service on my vehicle was done very quickly The service on my vehicle was done very quickly More

Service advisors are nice. Scheduling is easy. Waiting room is clean. My last service done there wasnt great. Vehicle doesnt go straight afger alignment, sterero repaired and i Scheduling is easy. Waiting room is clean. My last service done there wasnt great. Vehicle doesnt go straight afger alignment, sterero repaired and issues are now worse than before the repair. My skid plate isnt attached fully and falling off truck after oil change. More

Made me feel like a valued customer & understood how detrimental down time is for us detrimental down time is for us More

Great customer service. Sid and Lonnie found me a place to work while I waited. They gave frequent updates on status of my vehicle repairs Sid and Lonnie found me a place to work while I waited. They gave frequent updates on status of my vehicle repairs More