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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.5
490 Reviews
Call Service Center (618) 221-1996

490 Reviews of Sunset Ford of Waterloo - Service Center

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December 17, 2022

Clean. Service was quick. Reception area was nice. Coffee was hot and fresh. Did what they said they would do More

by ALYDAR24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share this with us! It was wonderful working with you, and our team is here for any future needs. Come on back and see us!

December 17, 2022

Did good job at reasonable time and good check from service desk can't complain about anything More

by HAIRBOWS4HANNAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the wonderful review! Our team looks forward to working with you again in the future!

December 11, 2022

I’m very disappointed that I had to take my truck over to Sunset Hills for 3 days to get repaired instead of having it done in Waterloo. This is the second time I’ve had a major repair that took at least 3 d More

by Craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lonnie Mosbacher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2022 -

Sunset Ford of Waterloo responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss this further, please reach out. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

December 11, 2022

Service, was not completed as asked, mechanic declined to rotate tires as asked, they decided tires were to wore, plenty of tread on tire left. More

by Sherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lonnie Mosbacher
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2022 -

Sunset Ford of Waterloo responded

Please know that here at Sunset Ford of Waterloo, we do our best to have our customers taken care of in a timely manner and strive to provide the best possible service. We are disappointed to hear that you had a less than outstanding experience with us. If you would like to discuss your situation further, please feel free to contact me. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

December 10, 2022

Lonnie was very professional. She handle my issues in a very efficient and timely manner. More

by KATHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber
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Dec 12, 2022 -

Sunset Ford of Waterloo responded

We appreciate the great review, Kathy! Our team enjoyed working with you, and we hope to have the chance to see you again in the future. Thank you for choosing Sunset Ford of Waterloo!

December 09, 2022

Lonnie did a fantastic job in getting me in for an appointment.. Sunset got me in with no problem plus a carwash! More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber
Report | Print
Dec 12, 2022 -

Sunset Ford of Waterloo responded

Thank you so much, Dan! We appreciated the chance to work with you and hope to see you again!

December 08, 2022

Got in at my appointment time and did not have to wait long staff was friendly and pleasant More

by NATLKAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the wonderful review! Our team is here for any future needs, and we hope to see you again!

December 07, 2022

They were quick and very polite. Handled everything perfectly. Will definitely be having our service completed here again. More

by cari.wagner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber
Report | Print
Dec 08, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for sharing your experience with us! Our team enjoyed working with you, and we will see you next time!

December 07, 2022

I hate the up selling every time I go in for a oil change, almost as bad as dobbs More

by Johnmac1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie Menard
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Dec 08, 2022 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share your experience with us. We strive to provide the best possible service, and we are sorry to hear that you have been less than satisfied. Our team hopes to have the opportunity to earn your business in the future. If you would like to discuss your situation further, please feel free to contact me. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

December 04, 2022

My experience concerning this last service appointment was perfect, the service advisor communicated with me every step of the way and my truck was completed within the time frame discussed. More

by s.henry_3769@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber
Report | Print
Dec 05, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for sharing your experience with us! Our team hopes to have the chance to work with you again!

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