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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.5
490 Reviews

490 Reviews of Sunset Ford of Waterloo - Service Center

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February 20, 2023

Good people, good service, easy to talk to and willing to take the time to help the customer out. More

by 5004curtis
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Webb
Feb 21, 2023 -

Sunset Ford of Waterloo responded

Thank you for taking the time to leave us a review! Our team truly enjoyed working with you, and we wish you all the best. See you next time!

February 19, 2023

Always a pleasure to have my car service there young lady running the service department is the best More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Sunset Ford of Waterloo responded

We appreciate your review and business! Our team enjoyed working ith you, and we will see you next time!

February 19, 2023

Quick and efficient. The were very nice to work with. Repairs completed on time and vehicle no working properly More

by Frweber524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Sunset Ford of Waterloo responded

Thank you for sharing this with us! It was a pleasure having you here, and our team hopes to work with you again!

February 13, 2023

Had the works done oil change, etc, the job was finished on time and with no issues More

by JOHNBRUENING1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Sunset Ford of Waterloo responded

We appreciate the outstanding review and your business! Our team is here for any future needs, and we wish you all the best. Come back and see us!

February 06, 2023

On time as promised. Lonnie kept me in the loop and worked with me and all this while not feeling well. She is a trooper and an asset to Sunset!! More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share your experience with us! Our team truly enjoyed having you here, and we will see you next time!

February 05, 2023

Lonnie is great at her job. Very accommodating. She always goes above and beyond to make her customers happy. More

by escape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! Our team enjoyed working with you, and we hope to have the opportunity to work with you again. Come back and see us!

February 05, 2023

We have had all services and repairs since 2017 performed at the Waterloo location. They have always been very thorough and performed professionally. More

by MUFFO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! We appreciate your business, and we will see you next time!

February 04, 2023

Very good service department Everyone was friendly and very professional work was done in a timely fashion More

by glenntonnies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber, Dustin McKenzie
Feb 06, 2023 -

Sunset Ford of Waterloo responded

We appreciate you taking the time to share this with us, and we hope to have the chance to work with you again!

February 01, 2023

Sunset identified the problem with my D150 heated seats. Ordered the part and had it fixed the next day. More

by Stephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us! We're happy that our team helped you with your vehicle and got you taken care of. Our team is here for any future needs!

January 29, 2023

The service staff were extremely attentive, helpful, and time efficient. I could not say anything nicer about our experience there. More

by Jessveath21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber, Dustin McKenzie
Jan 30, 2023 -

Sunset Ford of Waterloo responded

We appreciate the great review! Our team enjoyed having you here. Come back and see us!

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