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Sunset Ford
St. Louis, MO
5,924 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 5,924 reviews
January 23, 2014
What a joke of a dealership!!! The manager, Larry Sidberry, should not be working with the public at all. Hes ridiculous! Ive owned tons of Fords but my only Sunset purchase was in 1998. A new Cobra Sidberry, should not be working with the public at all. Hes ridiculous! Ive owned tons of Fords but my only Sunset purchase was in 1998. A new Cobra that as of today only has 8000 miles on it. My dad had recently been wanting a new truck and since I just bought an f250 in November from Suntrup Kirkwood hed really been noticing the Ford set of trucks. I searched the internet for what he was looking for and found it at Sunset. I recorded the vin, called the dealership and talked to a nice salesman who quoted me 28000 for the truck. SInce my mom had recently passed away, and of course his wife, I made it a point try to get his head somewhere else. I know it cant take away the pain but I figured what better way to get a smile from him, even if only for a second, was to buy him a new truck. We secured the funds and headed to Sunset, a 60 mile trip. When we arrived the salesman went to fetch the pickup and when he came around the corner with the keys for a test drive he declared he had "xxxxed up" and quoted the wrong price. The real price would be close to 34000. 6 grand higher than quoted. I asked the salesman to speak to the manager, Larry, and this is when things really got ridiculous. After a brief chat the salesman came over and said Larry is not going to budge 1 dime. That's when I got ticked.... I asked to speak to Larry. When he came over I explained the situation which he could of cared less about. After bickering back and forth I offered to meet him somewhere in the middle around 30, 31000. He still declined. When reminding him I just drove 60 mile to get there he said hed take a hundred bucks off the truck for gas money, then after reminding him my time was worth money too, he kind of got a smart-cocky look on his face and said how much do you make? Ill take that off the truck too. All the while my 71 year old father sitting there quietly just wanting to leave! I called Ford motor company and let them know my feelings about Larry. I then emailed him to let him know exactly what I had just done and in return received a generic email back from Larry stating he was a stand up guy and a straight shooter!! What a joke!!! You could tell my dad was somewhat frustrated so I started looking elsewhere. Ive mentioned this to 3 different Ford dealers that we have visited since and they cant believe the poor service Sunset showed us. The funny part... My family buys nothing but Fords. My aunt and uncle have been buying from Sunset and Sunset only for 20 plus years. Not only did Larry loose my business, he lost theirs. AND they buy a new car every 2 years. Over this, Larry has cost Sunset thousands of "future" dollars. Great job Larry! Keep up the fine work. So now, even after I purchase dads truck from Bommaritto I will continue to let everyone know exactly what kind of service you get on Gravois road! And that's not much!!!! More
by ken1030
Employees Worked With
Larry Sidberry
January 21, 2014
It was an awesome experience in purchasing my new Ford Edge, from the initial test drive to the finalization of the contract for purchase. I am extremely happy with my purchase and the knowledge of the s Edge, from the initial test drive to the finalization of the contract for purchase. I am extremely happy with my purchase and the knowledge of the staff at Sunset Ford and will definitely recommend this dealership to my family and friends. More
by lexeeone607
Employees Worked With
Larry Burchardt
January 20, 2014
My experience at sunsett ford was absolutely amazing , James was so on top of things and made sure I fully understood everything before I left! I absolutely love my escape and would def. recommend them!! James was so on top of things and made sure I fully understood everything before I left! I absolutely love my escape and would def. recommend them!! Thanks James you were very helpful :) More
by Cheshirebabi
January 17, 2014
I have been thinking about a new vehicle for a while now and I went to the Ford website just to check out the new 2014 Fusion's. A few days later I received a call from Sara Scheu and she had spoken to Lar and I went to the Ford website just to check out the new 2014 Fusion's. A few days later I received a call from Sara Scheu and she had spoken to Larry Sidberry the Sales Manager and offered to put me into a new 2014 Ford Fusion. I made arrangements to visit the dealership yesterday thinking that i would be getting my second choice in the color of the vehicle since the blue one had not come in yet. To my surprise when I arrived the blue vehicle was there and it was nearly ready for me to take home. I took it for a test drive and was surprised to see that the 2014 model handles better than the 2012 model. I agreed to take the new car and was told by Sarah that my financing had already been approved and all I would have to do was sign the paperwork. Meanwhile, she took the car to the service department to have it the last minute preparations done. We transferred my belongings from my old car to the new one, added the temp tag and I was on my way home. I have been at the dealership in the past for several hours waiting for paperwork to be prepared and finalizing the whole purchase process took about four hours. This time was different, I finished the test drive, we synchronized my phone to the car, I signed the paperwork, and was nearly ready to go in an hour. It took a little while to transfer my belongings and add the temp tag to the new car. All in all the whole process took less than two hours, nearly everything was ready before I arrived, how efficient is that, WOW what a great team is all I can say for the people at Sunset Ford. More
by startrek68
Employees Worked With
January 17, 2014
This was my first time working with Sunset Ford. We had spoken on the phone about my interest in an 07 Mitsubishi Eclipse they had on their lot. I was delighted they were prepared for my visit as the car w spoken on the phone about my interest in an 07 Mitsubishi Eclipse they had on their lot. I was delighted they were prepared for my visit as the car was spotless. My salesman couldn't have been nicer and knowledgeable about the car. I had a trade which was evaluated promptly and fairly. We were able to make a deal quite rapidly. The entire sales process went smooth. I look forward working with Sunset Ford in the future and to refer to them family and friends. I am a happy customer. Michael Weinhaus More
by mweinhaus
Employees Worked With
Dan Dopuch
January 14, 2014
I was helped as soon as I walked into Sunset Ford which I took as testament to the friendliness of the staff. Dan Dopuch took the time to ensure I understood the entire car-buying purchase and walked me thro took as testament to the friendliness of the staff. Dan Dopuch took the time to ensure I understood the entire car-buying purchase and walked me through the features of the vehicle at length. He did not try to rush through things just to get to the next possible customer. Financing was a breeze as well. The folks at Sunset Ford got me all fixed up with the vehicle I was looking for, and the overall experience was great. More
by caleblambert3614
Employees Worked With
Dan Dopuch
January 12, 2014
I bought my Ford Escape from Sunset Ford and couldn't be happier. The service was excellent, everyone went above and beyond to help me find the right vehicle for myself. I took my vehicle in for it's fir be happier. The service was excellent, everyone went above and beyond to help me find the right vehicle for myself. I took my vehicle in for it's first maintenence check and the service department was great. They got me in and out the same day and had no problems. I always appreciate the great service that Sunset Ford offers to their customers. I look forward to doing business with them in the years to come! More
by togiak14
Employees Worked With
January 11, 2014
Excellant service. Mr. Ferrell was very helpful with making the sale of our Ford Escape an enjoyable experience. I will recommend Sunset Ford to freinds and family because of his outstanding service. making the sale of our Ford Escape an enjoyable experience. I will recommend Sunset Ford to freinds and family because of his outstanding service. Mr. Ferrell is very knowledgable regarding vehicles for sale. Thank You. Steven Solberg . More
by ssolberg01
January 06, 2014
Cory Pupillo was very friendly and helped us choose the car that was right for us. He knew exactly what we were looking for. He was way more descriptive about the Taurus than any other dealer ship employee car that was right for us. He knew exactly what we were looking for. He was way more descriptive about the Taurus than any other dealer ship employees! Thank you so much Cory! More
by sulejmancatak
Employees Worked With
January 01, 2014
I would like to express my Greatest thanks for the experience I had with the Parts Department personnel at Sunset Ford.They went out of their way to make sure what I wanted was what I needed to repair experience I had with the Parts Department personnel at Sunset Ford.They went out of their way to make sure what I wanted was what I needed to repair my car.They asked questions that made me feel that they where concerned about getting me the correct part the first time.Hats off to the Parts Department at Sunset Foed More
by dicko1969
Employees Worked With
Gary Ray
