Sunset Ford

I bought my truck from here a couple years ago and had to bring it in for recall related problems. Even just the check in process was ridiculous. I scheduled the service in advance and no one was of help whe bring it in for recall related problems. Even just the check in process was ridiculous. I scheduled the service in advance and no one was of help when walking in. After I finally got it checked in they gave no rental car. They didnt even look at my truck for several days and continously gave deadlines that kept slipping, along with parts that needed to be ordered. They wouldn't even give a rental until I reminded them that the recall warranty covered it. Once I got the truck back they called me to come back and have it serviced again because the recall they said they did, they actually didn't do it and now Ford wouldn't reimburse them until it was. I was told it would be a quick 30 minute in and out which then turned into a 2 hour wait with absolutely zero inconvenience compensation. I will not be back to this dealer and will actively tell others to avoid it. They will happily waste your time and expect you to just accept it, even if you were a customer of theirs getting that vehicle serviced in the same dealership. AVOID AND GO SOMEWHERE ELSE! More

I bought a 2014 Ford Escape from Sunset ford back in 2013, and it was time to by a new car, so I decided to check back and see what Sunset had available. I walked in and was met by Josh Marshall, and we 2013, and it was time to by a new car, so I decided to check back and see what Sunset had available. I walked in and was met by Josh Marshall, and we talked about what was available. Since I was interested in a PHEV, he showed me a selection of vehicles on the lot. I was happy with my old Escape, so we concentrated on the new ones, and I decided to buy one. The good news is that I like my 2026 Ford Escape as much as I was happy with the prior one. The bad news is that 2026 is probably the last year for the Escape; so, if you want one, you should go get it soon. More

Logan was super friendly from the start. He made the whole proces feel easy and comfortable, answered all my questions without any pressure, and genuinely seemed like he cared about helping He made the whole proces feel easy and comfortable, answered all my questions without any pressure, and genuinely seemed like he cared about helping rather than just making a sale.Great atitude, attentive, and easy to work with.Definitely a really positive experience thanks to him More

I knew I wanted an Escape hybrid. Sunset had one at the price I was looking for. Everything went smoothly from the test drive to the purchase. No high pressure tactics. Logan explaine Sunset had one at the price I was looking for. Everything went smoothly from the test drive to the purchase. No high pressure tactics. Logan explained everything. It was a pleasant experience. More

Very helpful, saw the car online walked in and got helped with it right away. with it right away. More

Logan was great to work with and dealership was flexible with negotiations. Would recommend to others. Didn’t feel pressured and felt like they were willing to work with my needs. with negotiations. Would recommend to others. Didn’t feel pressured and felt like they were willing to work with my needs. More

Huge shoutout to Josh and Eddie! They were absolutely amazing to work with and made the whole car-buying process incredibly smooth. They went above and beyond to help me find the per They were absolutely amazing to work with and made the whole car-buying process incredibly smooth. They went above and beyond to help me find the perfect vehicle and hooked me up with a great deal. If you're looking for a stress-free experience, definitely ask for Josh and Eddie! More

Mike was a great guy, would really recommend him to anyone interested in buying. Made the whole process very simple and straight forward, thanks again Mike. anyone interested in buying. Made the whole process very simple and straight forward, thanks again Mike. More

The purchase process was super easy. Tim and Terry were great to work with. I would buy another car from them in the future. Tim and Terry were great to work with. I would buy another car from them in the future. More

It was a great experience & happy with everything! Looking forward to enjoying my new truck. Looking forward to enjoying my new truck. More