Sunset Cadillac of Sarasota

They me low milage SUV with a bad transmission. Which in return it is costing me 2100 to get fix..Mind they had my vehicle for a week and all they did is reset the sensor. Which in return it is costing me 2100 to get fix..Mind they had my vehicle for a week and all they did is reset the sensor. More

Excellent customer service at this dealership! So grateful for my saleman Brad Smith, and his professionalism! I love my Cadillac! So grateful for my saleman Brad Smith, and his professionalism! I love my Cadillac! More

Sales and service is great. They impose a 1% fee if you pay your service with a credit card. The profit from sales and service should be enough. Astoundingly poor business decis They impose a 1% fee if you pay your service with a credit card. The profit from sales and service should be enough. Astoundingly poor business decision. The waiting room is stocked with almost nothing. Water and a granola bar. Yum. More

I have never in all years of leasing high-end vehicles had this much trouble & frustration getting my car in for service & loaner car for me. When you need service for air conditioning not working or any had this much trouble & frustration getting my car in for service & loaner car for me. When you need service for air conditioning not working or any service you can never get an appt. Always told sorry no appt.'s until next week or no loaner cars until 3 weeks. No A/C I would think would take precedent .. considering driving in 90 degree weather in Florida with no A/C is torture. I had to take my truck to Venice last time and now my A/C is not working again and I was told no appt's for 2 weeks and no loaner until June 25th.. Very disappointing to be told we can't see you and a sorry. I will never buy another Cadillac again thanks to this experience happening over and over with appointments. More

When I called on the phone, I asked for the most knowable sales person available. They connected me with John Olten and I was happy to work with him. He knew the history of the vehicle that I was calling a sales person available. They connected me with John Olten and I was happy to work with him. He knew the history of the vehicle that I was calling about. He apologized that it was not completely detailed yet because they just took it in. John was a professionals professional, be very informed and did what he said he was going to do. I can see why Sunset kept him for 16 years. He didn't push extended warranty, lost key add on, tire warranty or the like. The transaction was completed in record time. I am very happy with the purchase. I'll look at their inventory first when I buy my next Cadillac More

Odd Experience I'm giving this dealership the three stars (see update below for explanation of the two stars) because I was treated with respect when physically in t I'm giving this dealership the three stars (see update below for explanation of the two stars) because I was treated with respect when physically in the building and I think I was given a good offer for a lease deal (after the typical annoying and time-consuming back and forth game that seems frustratingly standard in the car industry). However, here's a real life example of how NOT to sell effectively: On Saturday, I went to Sunset Cadillac. After much back and forth, via a phone call after I left, the salesman (AJ) and General Manager (Steve) gave me a good deal, but I gave no commitment, no deposit, and signed nothing. I never once asked them to keep/hold a car for me. While there, I explained that it's the last week of our fiscal year at work, so it would be an incredibly busy week. AJ texted me twice on Monday and once on Tuesday, so I reiterated on Tuesday that it's an extremely busy time for me at work. He sent 3 text messages after that. On Wednesday, I updated him that, not only was work still really busy, but that I fell and ended up in Urgent Care with a sprain of my driving foot, contusions on my foot and knee, and a messed up neck and back. He immediately sent me 3 more text messages. On Thursday (the next day), I got an inappropriately toned and communicated text (see photo on my Yelp account). I'm a professional woman; I innately understand that it's their month-end and that they'll only keep the deal for a certain amount of time, but this is not a way to sell. There's the complete disregard for my work schedule, not to mention the lack of compassion for someone who had a bad enough fall to end up in Urgent Care. When I was in sales roles (for the New York Jets, in real estate, as a waitress, and even partially in my current role as a Corporate Attorney with client contact), these are not the tactics I used. UPDATE: I just saw that Sunset Cadillac is advertising the car I was looking at starting at $100 less per month than I was being quoted. I added some stuff to the base model, but not enough to merit $100 increase, so forget the good deal piece of my review (and I had to sit there for hours and “fight” for that quote $100 over the advertised price). And, I was supposedly getting a deal because my company has a relationship with them. No, thanks on their “deal.” I’m not as stupid as Steve and AJ apparently think I am. What a shame. I thought they were being honest and upfront with me (as much as most car salespeople ever are anyway). More