Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sunset Cadillac of Sarasota
Sarasota, FL
85 Reviews
Filter Reviews by Keyword
By Type
85 Reviews of Sunset Cadillac of Sarasota
March 29, 2019
Odd Experience I'm giving this dealership the three stars (see update below for explanation of the two stars) because I was treated with respect when physically in t I'm giving this dealership the three stars (see update below for explanation of the two stars) because I was treated with respect when physically in the building and I think I was given a good offer for a lease deal (after the typical annoying and time-consuming back and forth game that seems frustratingly standard in the car industry). However, here's a real life example of how NOT to sell effectively: On Saturday, I went to Sunset Cadillac. After much back and forth, via a phone call after I left, the salesman (AJ) and General Manager (Steve) gave me a good deal, but I gave no commitment, no deposit, and signed nothing. I never once asked them to keep/hold a car for me. While there, I explained that it's the last week of our fiscal year at work, so it would be an incredibly busy week. AJ texted me twice on Monday and once on Tuesday, so I reiterated on Tuesday that it's an extremely busy time for me at work. He sent 3 text messages after that. On Wednesday, I updated him that, not only was work still really busy, but that I fell and ended up in Urgent Care with a sprain of my driving foot, contusions on my foot and knee, and a messed up neck and back. He immediately sent me 3 more text messages. On Thursday (the next day), I got an inappropriately toned and communicated text (see photo on my Yelp account). I'm a professional woman; I innately understand that it's their month-end and that they'll only keep the deal for a certain amount of time, but this is not a way to sell. There's the complete disregard for my work schedule, not to mention the lack of compassion for someone who had a bad enough fall to end up in Urgent Care. When I was in sales roles (for the New York Jets, in real estate, as a waitress, and even partially in my current role as a Corporate Attorney with client contact), these are not the tactics I used. UPDATE: I just saw that Sunset Cadillac is advertising the car I was looking at starting at $100 less per month than I was being quoted. I added some stuff to the base model, but not enough to merit $100 increase, so forget the good deal piece of my review (and I had to sit there for hours and “fight” for that quote $100 over the advertised price). And, I was supposedly getting a deal because my company has a relationship with them. No, thanks on their “deal.” I’m not as stupid as Steve and AJ apparently think I am. What a shame. I thought they were being honest and upfront with me (as much as most car salespeople ever are anyway). More
by ElizabethC
Employees Worked With
AJ Calabrese, Steve Montanaro
December 07, 2018
A Great Service Experience - Nick Arkotte I wanted to recognize Nick Arkoette for his excellent service in assisting me in purchasing a Pre-Certified 2016 CT6 on November 15th. I have been I wanted to recognize Nick Arkoette for his excellent service in assisting me in purchasing a Pre-Certified 2016 CT6 on November 15th. I have been searching for a Cadillac since July and when I spoke with Nick initially, he was polite and professional and invited me to visit. I shared that I travel for business and that the price of the car was still above my initial budget. As the days went by, Nick reached out to share that the price had changed and we negotiated the value of my trade in, a 2005 Nissan Altima with 170,000 miles that was bought new but has passed from son to daughter over the years. Nick was quick to respond to my questions and although plans changed as to my initial visit to Sarasota, he remained professional and personable. The day I purchased the car was the first day I saw it. Nick had it prepped and ready for me to take for the afternoon to see if I wanted to proceed. The car and the service received by Nick were right and the sale was closed. I work as a Relationship Manager with Financial Institution Leadership and Financial Advisors up and down the East Coast and appreciate a great service experience and the opportunity to build a relationship. Nick exemplifies what that means. In fact, he has reached out to me by phone and letter to congratulate me (My first Cadillac) and inquire if I am satisfied with his service and the car. That in itself, shows me the care Nick takes in making the experience before, during and after the fact memorable. Thank you for your partnership. Paul P. Martin Dunedin, Florida More
by Paul in Dunedin
Employees Worked With
Nicholas Arkoette
November 26, 2018
The Ultimate Customer Service I would like to thank Sunset Cadillac Sarasota sales and leasing consultant, Doug Hillman, and business manager, Samantha Hardy, for their profes I would like to thank Sunset Cadillac Sarasota sales and leasing consultant, Doug Hillman, and business manager, Samantha Hardy, for their professionalism and enthusiasm. Compared to my other car buying experiences, the representatives at Cadillac had my best interests in mind. My purchasing experience went without any flaws and the customer service was excellent. They made my wife and I feel comfortable and well attended to. I purchased my previous Cadillac XTS Platinum 3 ½ years ago from this same dealership. I thought I had my ultimate dream car until I purchased the 2016 CT6 Platinum Twin Turbo model. This car has surpassed all expectations. The comfort, interior design, performance, reliability, and value for the money all get 5 stars. To receive a back massage while driving is amazing. This one of many amenities made me want to own this vehicle right away. Cadillac made the ultimate man cave on wheels away from home. Over any other competitor in its class, I highly recommend the consideration of purchasing this stylistic luxury vehicle from Doug Hillman and Samantha Hardy at Sunset Cadillac Sarasota. More
by Rellystyle
Employees Worked With
Samantha Hardy, Doug Hillman
November 18, 2018
Great experience One of my smothest car buy ever, will recommend sunset cadillac and his wonderfull staff. Mr marshall guided us through the process always with a gra One of my smothest car buy ever, will recommend sunset cadillac and his wonderfull staff. Mr marshall guided us through the process always with a grat smile Thank you!!! More
by Sunser
Employees Worked With
Marshall Zimny
November 16, 2018
Great Experience! A big thank you to Heather for all she did to get us in the Escalade we wanted! From start to finish we felt like valued clients and she made the buyi A big thank you to Heather for all she did to get us in the Escalade we wanted! From start to finish we felt like valued clients and she made the buying process enjoyable. More
by Leigh S.
Employees Worked With
Heather FitzMaurice
November 07, 2018
Very Pleased With Sales and Service for Many Years As the owner of five Cadillacs over the years both here and in Illinois, I have seen the evolution of customer service go from poor in the Chicago are As the owner of five Cadillacs over the years both here and in Illinois, I have seen the evolution of customer service go from poor in the Chicago area to excellent here at Sunset (Coast). I have worked with Greg Peters in Service for almost 15 years, and this is one of the reasons I chose a Cadillac again. Working with Mary Philippsen is an absolute pleasure -- no pressure just what are your wants and needs. She is a true professional both knowledgeable and personable. I look forward to more very good years with Sunset. More
by ladyinblack
Employees Worked With
Greg Peters, Service, Maryanna Philippsen
November 05, 2018
Very professional. It was nice to deal with salesman that are professional and not salesman that tries to get you to purchase a vehicle whether you like it or not. I fee It was nice to deal with salesman that are professional and not salesman that tries to get you to purchase a vehicle whether you like it or not. I feel like I was treated fairly and would highly recommend them. More
by None
Employees Worked With
Doug Hillman, Nicholas Arkoette
November 02, 2018
Best car buying experience ever This is the fourth Cadillac we have purchased from Sunset Cadillac of Sarasota. The professionalism exhibited by everyone we dealt with (especially o This is the fourth Cadillac we have purchased from Sunset Cadillac of Sarasota. The professionalism exhibited by everyone we dealt with (especially our salesman Jared Brantley) was above and beyond reproach. Everyone bent over backward to get us the best deal possible. Like I said in my review title in all my years of buying cars, it was "my best car buying experience ever." More
by Felton10
Employees Worked With
Becky Ferguson, Scott Johnston, Jared Brantley
October 30, 2018
Good service Doug did a great job finding me the car I was looking for with the right options would recamend him to anyone looking for a good car Doug did a great job finding me the car I was looking for with the right options would recamend him to anyone looking for a good car More
by P941
Employees Worked With
Doug Hillman
October 30, 2018
Enjoy working with Mary Philippsen This is our 4th Cadillac we have bought/leased from Mary. Mary's professionalism and customer service always goes the extra mile in working the deal! This is our 4th Cadillac we have bought/leased from Mary. Mary's professionalism and customer service always goes the extra mile in working the deal! More
by mgpirrone
Employees Worked With
Becky Ferguson, Maryanna Philippsen
