Sunrise Toyota

I bought a car from them in 2004 and even though I knew someone who worked at the dealership (in prep) they were lax in returning phone calls, promised the car a certain date and didn't deliver, frustratin someone who worked at the dealership (in prep) they were lax in returning phone calls, promised the car a certain date and didn't deliver, frustrating to get a hold of, and always seemed to be rushing you off the phone or out the door. I recently started looking for a new car again and returned only to discover the experience has gotten worse. Even though I had given our salesman approval to run my credit report in the first 30 minutes we were there and the Saleman was quick to charge my credit card for a deposit, it took 2 1/2 HOURS before I was informed of what my interest rate would be (which would have been way too high). When I told him I wanted a refund he proceeded to keep me there another hour trying to convince me to buy. Finally, when he got the point I wasn't going to buy ANY car at their interest rate (and that I needed to think about whether I was going to buy with cash or my own financing) he processed the refund on my deposit but refused to give me a formal receipt. A week later when I still didn't have my money back I had to go down there to demand it back and a manager wouldn't even come out to see me, take care of it, or apologize (and I had ASKED for a manager). I had to deal with the same salesman, who proceeded to charge my credit card ANOTHER $500! In the end I finally got all my money back but I will NEVER return to this dealership. This is a BIG mistake on their part, being it could have turned into a 3-car deal (mom, husband and I are all in the market). They ASSUMED because I didn't like their interest rate I wasn't going to buy at all. Well WRONG. My mother and I ended up getting a much better deal at another dealership, and I paid CASH for my car. When we go to look at cars for my husband, it won't be at Sunrise Toyota. Under "Quality of Work" I did give them a 4 -- this is only because I haven't had any problems with their service department. They have always been pleasant and efficient. It's quite a shame the sales department is so far behind in the times that they keep potential customers there WAY too long before getting them price and financing info. In todays day and age when we can all go online and price out a car, look at interest rates and check our credit all in a matter of 10 minutes, there's no reason it should take a salesman 3 hours. And in all my other shopping experience in looking for a car I didn't come across ANY OTHER DEALERSHIP that was a time-consuming, pushy and unprofessional. To the contrary, most others were just fine. More