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Sunrise Ford - Service Center

Fontana, CA

2.2
85 Reviews

85 Reviews of Sunrise Ford - Service Center

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July 11, 2013

The service department at Sunrise Ford in Fontana is awful. The 800 customer service number from Ford is not much better. I was put on hold asked to take a survey and at the end of the survey they hung More

by whyant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
dept manager
June 29, 2013

Sales guy was great but after that the rest went to crap... Drove from Vegas to pick up a 2011 Explorer which was great until I want to leave. Paid for registration there and in Vegas. Money was refund More

by Supra94t
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
May 18, 2012

Bought my car there,it came without floormats. Sales said its an option not included. Car had a squeak since test drive, dealer could not find source, I fixed it myself. Drove 47 miles for my free oil chang More

by diannemanier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service dept, finance dept
February 29, 2012

TOOK MY 2003 F350 FOR HESITATION PROBLEMS, AFTER GOIN BACK 7 TIMES AND PAYING $$9000.00FINALLY GOT FIX. NOW I GET POOR MILEAGE,,NEVER COME BACK AGAIN! LOYD(SERVICE MANAGER)NEVER RETURN MY CALL! REALLY BA More

by RAUL LEZAMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
LOYD SERVICE MANAGER/DENNIS SERVICE ADVISER/
April 13, 2004

they have refused to fix problems that that have been addressed since the first day of purchase. I am attaching a letter sent to Michelle, the customer relations person. To date nothing they have done h More

by robso333
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
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