Sunrise Ford - Service Center

Beware Parts.com & Sunrise Ford parts bait & switch scam Less long story: Ordered struts for my F150 from Parts.com, Sunrise Ford was the fulfiller. Got a call later from Sunrise Ford telling the advertise Less long story: Ordered struts for my F150 from Parts.com, Sunrise Ford was the fulfiller. Got a call later from Sunrise Ford telling the advertised price was wrong and they would actually be about 11% more expensive. Long story: And here's why I think they run this scam all of the time. Oscar from Sunrise left me a voicemail about the increased price. I called him back and he began telling me how his manager had looked online and the price was wrong. Then he stopped, asked me what I ordered, then told me he had me confused with someone else. He found my order and went into the same rehearsed scam about how the website had the wrong price and the new price is $xx. More

Great service Our battery went out when my wife was picking up one of our grandkids. I jumped the car and got it to Sunrise Ford. I had only an hour before we had t Our battery went out when my wife was picking up one of our grandkids. I jumped the car and got it to Sunrise Ford. I had only an hour before we had to pick up more grandkids. Our service advisor Carlos Borquez understood our need and we were done in about 30 minutes. More

Service made easy with courteous advisors I take my truck to Sunrise for servicing. I bought the truck at this dealership a year and a half ago. My most recent service I was taken care of by E I take my truck to Sunrise for servicing. I bought the truck at this dealership a year and a half ago. My most recent service I was taken care of by Ernesto Garcia and he made my drop of and pick up easy and he was very courteous. More

Excellent Service on my FOrd Car Since I bought my new car back in 2011, I have been taking it to Sunrise Ford for regular maintenance and service. I have always liked their prompt an Since I bought my new car back in 2011, I have been taking it to Sunrise Ford for regular maintenance and service. I have always liked their prompt and honest service. I have been very happy and no complaints. As soon as my car is ready they call me and inform me about it. They even wash my car and have it ready. More

Juan in the quick lane is very professional. Juan in the quick lane always gives me great service!! He always keeps me posted and goes out of his way to make sure I'm taken care of. Juan in the quick lane always gives me great service!! He always keeps me posted and goes out of his way to make sure I'm taken care of. More

Sunrise Ford Knows How To Make Things Right Every person I have dealt with in the sales and service departments have been top notch. I have always been treated fairly and completely until my i Every person I have dealt with in the sales and service departments have been top notch. I have always been treated fairly and completely until my issues have been resolved. Whether it was an unusual situation (my car was experiencing a recall item but wasn't a part of the recall) or a routine item (a regular servicing) when problems arose during the servicing, they saw it through tip the end. Over the top customer service included arranging for a rental when my car took over a week to get fixed, giving me a voucher for breakfast when I had to stay and wait for the service, and,when I experienced an oil leak after I returned home, they made a house call to fix the problem AND clean up the mess in my garage. I love this dealer and I love their sales depatment. More

worst life experience Long story short. A month ago, my brother and I, as owners, took our truck to sunrise ford fontana. We explained the problem to them and told them tha Long story short. A month ago, my brother and I, as owners, took our truck to sunrise ford fontana. We explained the problem to them and told them that the 2 front tires "felt" like they were locking by itself while driving and that we almost had a really bad accident in the freeway. We repeatedly said "we are not qualified to give a diagnostic" over and over. They said they were going to fix it and 2 weeks later according to them they did. I paid $2,000 to them and tried to drive my truck home, but the same problem was STILL there. Once again, my brother and I were almost involved in an accident. We called them and waited 2 hours for a towing truck to take the truck back to them. 1 days later, I called them asking them if they found something and I talked to a technician, he advised me to talk to the manager because he knew they messed up the first time. They found out that the problem was the transfer case and that it was going to cost me another $2,000. They told me that they ran many test in their computer and that the transmission was COMPLETELY FINE, I even talked to the technician and he confirmed it. I told them that they had to show me a paper saying that this time the problem was going to be fix and they agreed. A week and a half later, they called me saying that the problem was going to be fixed in an hour. Later that day another call saying that the technician heard something funny in the transmission and that they were going to check it at no cost pushing me to do it. I said NO fix the problem for which my truck is there, but he kept insisting and I kept saying NO. Later that night, they called me and left a message saying that now my truck is not going backwards or forward. I have spent $2,000 for nothing the first time. They expect me to pay another $2,000 for nothing again, but worse this time. I spoke with Michelle Holguin, the worse, NOT a decision maker at all. And their offer was to tear down the transmission with free labor and if there is a problem Ill pay for the whole thing. If not I'll pay to put it back. And they called it, "this is our good will". Now after fiiling a bad complain in the bureau, Im taking my truck to another dealer and I will fight this in court! More

Excellent Service I consistently have found the sales and service personnel at Sunrise Ford to be professional, competent, friendly, and efficient -- all around first-r I consistently have found the sales and service personnel at Sunrise Ford to be professional, competent, friendly, and efficient -- all around first-rate. On my most recent visit for an oil change, service advisor Elsa Olivero continued the tradition, getting me in and out without delay. I highly recommend this dealership for all of your automotive needs. Jeff Chino Hills More

The worst purchase ever I purchased a 2013 mustang V6 49,000 miles and two weeks later the water pump went out on my way to work the car over heats, two weeks later the car w I purchased a 2013 mustang V6 49,000 miles and two weeks later the water pump went out on my way to work the car over heats, two weeks later the car will not even start. I was not offered a rental. My vehichle was kept over the weekend without even giving me any courtesy call. The customer service sucks and I have not even made my first payment on the vehicle. I believe the car was traded in and never received a full inspection because when I received the vehicle not only was the inside console dirty the car contained mail from the previous owner inside all under the seats. More

Great staff, fast service and trustworthy people! We love having out Fusion Energi serviced here at Sunrise! Mark Sanders is our advisor and he is just wonderful! I highly recommend you see him! A+ We love having out Fusion Energi serviced here at Sunrise! Mark Sanders is our advisor and he is just wonderful! I highly recommend you see him! A++++ More