Sunrise Ford - Service Center

Outstanding customer service. The service department took care of my car so quickly totally appreciate that. The service technician that helped was wonderful. Thank you took care of my car so quickly totally appreciate that. The service technician that helped was wonderful. Thank you More

On 12/10/19 at 08:56 AM I had my 2013 Ford Explorer towed to your location due to ignition failure. I talk with services advisor “Justin Patterson”. The problem was solved within a 5 minutes. Great to your location due to ignition failure. I talk with services advisor “Justin Patterson”. The problem was solved within a 5 minutes. Great More

BEST EXPERIENCE VERY ATTENTIVE AND FRIENDLY, EVERYTIME I BRING THE CAR FOR SERVICES THEY TREAT YOU VERY SPECIAL, MY ADVISOR SARAH IS ALWAYS HELPFUL, AND GOES ABOVE VERY ATTENTIVE AND FRIENDLY, EVERYTIME I BRING THE CAR FOR SERVICES THEY TREAT YOU VERY SPECIAL, MY ADVISOR SARAH IS ALWAYS HELPFUL, AND GOES ABOVE AND BEYOND, THANK YOU. More

Ryan Burdick is excellent service person took good care of me I recommend him to my family or friends 🤓 He’s a great fantastic person God bless him of me I recommend him to my family or friends 🤓 He’s a great fantastic person God bless him More

Treated extremely poor!!! If I could give less than 1 star I would. Horrible service broke my 300 dollar key to my mustang Refused to fix it. Then told me to get towed and refu If I could give less than 1 star I would. Horrible service broke my 300 dollar key to my mustang Refused to fix it. Then told me to get towed and refused to fix my key. Accused me of breaking it and trying to get a free key. I have never been treated so poorly in my life....PLEASE DO NOT COME HERE. More

Not pleased with customer service Bought a brand new explorer with some paint imperfections, was told they wiuld take care if it and give me a rental.. turns out they will only pay for Bought a brand new explorer with some paint imperfections, was told they wiuld take care if it and give me a rental.. turns out they will only pay for a compact car thats useless to me and my family, manager wont even hear me out (older black lady name nit important enough 4 me to remember) More

I highly recommend JUAN OROZCO, excellent sevice & knowledg I've been to the service department many times, all been good & fast service, thanks to JUAN OROZCO, knowledgeable service & answers. I highly recomme I've been to the service department many times, all been good & fast service, thanks to JUAN OROZCO, knowledgeable service & answers. I highly recommend Mr. Orozco when servicing your vehicle. I had brought in to service F250, F350, F550. Bruce Kennedy More

Poor Customer Service I have been to the service department several times this past week and twice Juan Orozco has completely ignored me as well as another gentleman but he I have been to the service department several times this past week and twice Juan Orozco has completely ignored me as well as another gentleman but he was not wearing a name tag so I don't know who he was. If your going to be in a customer service position please learn how to treat customers. It's very rude to pick up a cell phone and ignore the person standing right in front of you. How about greeting them when they walk in the door at least instead of acting like their not their. You need someone with a better attitude who would serve your company and it's customers better. I would drive to a farther dealer if he was the person I had to deal with regularly. More

was hasty to criticize. Performed an extensive diagnosis. Notified me of problems I had not know of. I am not pleased about the price, but they seem thorough. Shuttle servic Performed an extensive diagnosis. Notified me of problems I had not know of. I am not pleased about the price, but they seem thorough. Shuttle service is poor. All in all though expensive, very competent, and detailed. I jumped to conclusions in my first review. I would now recommend. More

Bad customer care When you walk in to purchase a vehicle you are treated like royalty and they will keep you there for hours until you decide to buy.. I am now having a When you walk in to purchase a vehicle you are treated like royalty and they will keep you there for hours until you decide to buy.. I am now having an issue with the lining on the door panel on the driver side and they are saying that because it's out of warranty I need to pay for the part... I spoke with Ford Motors and have filed a claim, dealer is saying that the claim has been denied and that Ford Motors is unwilling to fix it! This is a manufacturer issue but neither dealer not Ford Motors is willing to fix it!! When it comes to a manufacturer defect, it has nothing to do with the warranty on the vehicle!! As a customer I would think that the dealer would try their best to do better in order to make the customer happy! I went in today and spoke with Michelle Holguin (Customer Relations Manager) After speaking with her I realized that Sunrise Ford is all about selling not about good customer care! I do not recommend this dealer since they don't care about the problems with their vehicles! I am a first time Ford buyer and because of the way I was treated today, this is my last time buying a Ford and I can't wait to get rid of the Explorer that I purchased from Sunrise Ford!! I attemped to speak with the owner but was told he wasn't there, I also tried to email owners to email on website. The email came back as undelivered. More