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Sunrise Ford - Service Center

Fontana, CA

2.2
85 Reviews

85 Reviews of Sunrise Ford - Service Center

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April 16, 2024

I was satisfied with the wash and pick up of my 2017 Ford f250 sunrise Ford picked it up washed it and returned it the same day More

by Mark wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
Apr 24, 2024 -

Sunrise Ford responded

Hey Mark, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

November 15, 2023

I bought My 2020 Expedition Max from there and I take it in for Service which they supposedly do a multi-point inspection and oil service when I’m supposed to. The last one was 3 weeks ago and everything ch More

by DSahler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service and the dept is heartless
Nov 15, 2023 -

Sunrise Ford responded

Thank you for taking the time to share your experience with us, Dsahler. We’re so sorry for the inconvenience this has caused. We would like to reach out to you personally to get everything taken care of. Please call 909-346-1694 and ask for Leslie.

November 15, 2023

I took my car in for service. They refused to fix my keyless entry. BAD My car has lest than 19000 miles on it. My keyless entry fell off on Dec of 2021. They did not replace it. More

by Ms.leona57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
KEN C.
Nov 20, 2023 -

Sunrise Ford responded

Thank you for taking the time to share your experience with us, Ms.leona57. We’re so sorry for the inconvenience this has caused. We are aware of the issues and would like to reach out to you personally to take care of the issues.

June 21, 2023

Poor customer service in the service department. Appointment times dint matter to them. And they reset on your sync functions to their liking. Even deleted my phone had to reinstall it More

by Parryjh
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Daniel Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Majors
Aug 14, 2023 -

Sunrise Ford responded

Parryjh, Thanks so much for bringing this issue to our attention and please let me apologize for the unacceptable way in which you’ve been treated. Keeping our customers happy is our number one priority. Please reach out to 877-701-6707 Troy Shane Service Director.

February 17, 2023

Sold me a cheaply made plastic part and it broke on installation and they won’t stand by thier product. Disappointed that they only want to treat the customer right when they sell you a vehicle but the More

by Midgeabee74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
parts department
January 21, 2022

The service at the Ford Dealership is always Great, Tiffaney was Timely, the work and service is always Professional. And I am very Satisfied. More

by idellamitchell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffaney Lewis
November 08, 2021

Very friendly! Everyone that I came across wanted to help. I arrived approximately 14:00 and my car was finished in less than a half an hour. And did I say a very groovy bunch folks working there. More

by TO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
J. Martinez in the service dept.
September 22, 2021

busy place waited 3.5 hours to have my battery replaced in the quick change lane. WOW More

by jamie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
josue martinez
August 22, 2021

Excellent service and they always make sure everything is in good condition before they give me my truck back, keep up the good work and always be there. More

by Sal Hernández
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Puentes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luan Antuna
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Bruncati
August 09, 2021

Everyone at my dealership is Awesome, from sales to service each and every time i visit here! More

by Noah Valle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Majors
1
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