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Sullivan Honda - Service Center

Torrington, CT

4.7
85 Reviews

85 Reviews of Sullivan Honda - Service Center

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February 21, 2025

I can always count on Sullivan Honda to take care of my vehicles. They took care of my recall, changed my oil, checked and topped of all fluids, checked brakes, etc.,. More

by pete h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Beaulieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Sullivan Honda responded

Hello Pete, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Feb 26, 2025 -

Sullivan Honda responded

Hello Pete, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

February 13, 2025

Oil and filter change done in under an hour. Service appointment quick and accurate. my vehicle is five years old now and I’ve always had it serviced at Sullivan Honda, that pretty much says it More

by djs0596
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Waters
4.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Gambino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Sullivan Honda responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

February 12, 2025

The service is personal, the people working there listen to the customers and try to solve issues that a customer is concerned with. More

by cheeneysis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Sullivan Honda responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sullivan Honda. Feel free to reach out to us if you need anything. Have a wonderful day.

January 18, 2025

love Sullivan Honda, took me in right away and did a excellent job and did not wait long More

by SNCinCT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Sullivan Honda responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 13, 2025

Took care of my flat tire in record time; courteous, clean place, etc.word word word More

by mrdthp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idont remember
Jan 16, 2025 -

Sullivan Honda responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

January 12, 2025

Handles on my white vehicle were left oily and dirty. My automatic headlights were left turned off. Scheduled a tire rotation with my oil change and they didn't do it. That's the second time in a row, no More

by Honda Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service desk staff was not the problem
Jan 14, 2025 -

Sullivan Honda responded

Hi, we regret your most recent visit with us was not up to the standards we strive for. We would like the opportunity to make this up to you. Please contact our manager at (860) 496-0077 so we can make your experience a positive one.

December 05, 2024

They fixed 2 of my recall issues within just a few hrs,I've been to this dealership in the past & it seems like they have gotten even better,excellent service More

by kathymango181@gmail.com
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

Sullivan Honda responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

Dec 12, 2024 -

Sullivan Honda responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

November 25, 2024

Sullivan Honda coordinated the recall and repair on my Accord Hybrid. They did an excellent job and it was mostly covered by insurance. Thank you! More

by gmathas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Sullivan Honda responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 07, 2024

I have only used this dealership once to address a recall issue and was pleased with the service. They had a great attitude and it was a painless experience. More

by tro1972
Recommend Dealer
Yes
Employees Worked With
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Sullivan Honda responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 18, 2024

Sullivan Honda has done an outstanding job servicing my CRV. They even went above and beyond when I arrived a day early (my mistake) and did the service anyway. Great group that I would highly recommend. More

by 2023 CRV Hybrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Todor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2024 -

Sullivan Honda responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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