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Sullivan Cadillac - Service Center

Ocala, FL

4.5
412 Reviews
Call Service Center (352) 732-4700

412 Reviews of Sullivan Cadillac - Service Center

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July 20, 2023

This has been the absolute best car experience from the very beginning! The service department is incredible and I am so grateful! More

by ARILIBBY108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew in service department five stars, John Rollin
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Jul 21, 2023 -

Sullivan Cadillac responded

We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, The Sullivan Cadillac Team

July 19, 2023

I had 2 issues. After 1st service visit, neither fixed. After 2nd service visit, one fixed. More

by BLYTHEANDTERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Advisor
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Jul 21, 2023 -

Sullivan Cadillac responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Sullivan Cadillac Team

July 17, 2023

The service was quick and good. The service people were polite and explained everything. The car was cleaned well. More

by VICKIKLEITZ
Recommend Dealer
Yes
Employees Worked With
Service department
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Jul 19, 2023 -

Sullivan Cadillac responded

Thanks for the kudos, Vicki. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Sullivan Cadillac Team

July 17, 2023

Jaime Daigle was very helpful. She was pleasant and helped me out with a courtesy car. She has helped me in the past and has been delightful to work with. More

by preynoldssr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Reynolds
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Jul 19, 2023 -

Sullivan Cadillac responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Sullivan Cadillac Team

July 16, 2023

Great service super friendly. Always an easy experience and I enjoy coming there thank you so much More

by LIZFLETCHERNYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
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Jul 18, 2023 -

Sullivan Cadillac responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Sullivan Cadillac. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Sullivan Cadillac Team

July 16, 2023

Very cooperative service writers and prompt service. The service was to replace a battery and for 500plus dollars it seemed a little high priced More

by DAVIDA1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2023 -

Sullivan Cadillac responded

We appreciate your kind words about our service team. Thank you for choosing Sullivan Cadillac for your vehicle needs. Sincerely, The Sullivan Cadillac Team

July 15, 2023

The Service Writers were friendly and thorough during check in and departure. The tasks were complete and proper the first time around. The car was washed as an added bene. More

by DANNY65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Sowell and Jamie Daigle
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Jul 18, 2023 -

Sullivan Cadillac responded

Danny, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sullivan Cadillac Team

July 14, 2023

I was at the dealership for 4 hours for the car’s first service. They were having software problems that were not resolved and I haven’t heard word one from them since and it has been a month. More

by haigazian
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jul 17, 2023 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Sullivan Cadillac Team

July 13, 2023

As usual, always attentive, professional and helpful. Sullivan Cadillac's Service Dept gets it done. More

by DLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Jul 17, 2023 -

Sullivan Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Sullivan Cadillac Team

July 13, 2023

Very accommodating staff. The waiting area was clean, neat and comfortable to wait for your car being serviced. More

by CHERYLSCHMIDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Tucker
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Jul 17, 2023 -

Sullivan Cadillac responded

To say thank you is not enough, Cheryl! We are thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Sullivan Cadillac again! Sincerely, The Sullivan Cadillac Team

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