Back

Sullivan Cadillac - Service Center

Ocala, FL

4.5
423 Reviews

423 Reviews of Sullivan Cadillac - Service Center

Sort by
October 25, 2024

Service was perfect and on time. Car wash was sloppy… did not dry car sent it out all wet!😩 More

by michaelmasters4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Sullivan Cadillac responded

Thank you for your feedback! We're thrilled to hear that the service was perfect and on time. We understand your concerns about the car wash; however, we use spot-free water instead of drying the vehicles to ensure a better result and make your vehicle look its best. If you would like to discuss this element of our service further, feel free to reach out. We hope to see you again at Sullivan Cadillac! Sincerely, The Sullivan Cadillac Team

October 23, 2024

I had a nail in my tire causing low pressure. The nail was easily visible. Two hours and $59.00 later we left the dealer. I've had tire repair like this before on other cars and the service took More

by george.a.ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't recall
Oct 25, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We understand your concerns regarding the time and cost of your tire repair. At Sullivan Cadillac, we strive to provide quality service, and we appreciate your feedback, as it helps us improve. If you would like to discuss this matter further, please feel free to contact us directly. We value our customers and hope to have the opportunity to serve you better in the future. Sincerely, The Sullivan Cadillac Team

October 19, 2024

Best srvice department ever. They are knowledgeable and caring and I cannot thank them enough for all they do More

by millsapsnicole
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis and Phoenix
Oct 22, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We truly appreciate your feedback about our service department at Sullivan Cadillac. It’s wonderful to hear that you found our team knowledgeable and caring. We’re here to assist you anytime and look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

October 17, 2024

Feedback from the Service lady was not good. I didn’t know when my car was gonna be done. I think her name was Stephanie. She just did not feedback well at all. They had to order and they didn’t More

by montgomerydarren2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Oct 24, 2024 -

Sullivan Cadillac responded

Our team has acknowledged this review.

October 17, 2024

First time I had my new car serviced here for the oil change and tire rotation. I feel the service department did a great job. Thanks guys More

by blgunkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service department for your oil change and tire rotation. At Sullivan Cadillac, we strive to provide top-notch service, and we appreciate you choosing us for your vehicle's maintenance. We look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

October 16, 2024

The people employed at this dealership have been a constant and consistent joy to work with. Each issue I’ve encountered has been lighter because of each person’s care for my wellbeing. More

by BEABUZ7600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 18, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We truly appreciate your kind words about the team at Sullivan Cadillac. It’s great to hear that our staff has made your experience enjoyable and has helped lighten any issues you've faced. We look forward to continuing to serve you and hope to see you again soon! Sincerely, The Sullivan Cadillac Team

October 16, 2024

This was the first time buying a vehicle on line. The final price was good More

by johnsonw7575
Recommend Dealer
Yes
Employees Worked With
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Sullivan Cadillac responded

Thank you for your review! We're glad to hear that you had a positive first experience buying a vehicle online with us at Sullivan Cadillac. If you have any further questions or need assistance, please don’t hesitate to reach out. We hope to serve you again in the future! Sincerely, The Sullivan Cadillac Team

October 12, 2024

I had a terrible experience with the service department last time I was there. Not happy Edit: I went back to the dealership and was taken care of and I will be coming back for the health of my car. More

by gretchenabaez1416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was service department
Oct 14, 2024 -

Sullivan Cadillac responded

Thank you for sharing your updated experience with us. We're glad to hear that your most recent visit to Sullivan Cadillac was positive and that you will be returning. We look forward to assisting you and ensuring your vehicle remains in great condition. See you next time! Sincerely, The Sullivan Cadillac Team

Oct 18, 2024 -

gretchenabaez1416 responded

I was contacted by Dennis woods the service manager at Sullivan and he took care of everything and the most important part for me. He explained everything to me. I left satisfied and happy with the whole experience.

October 09, 2024

A simple tire patch cost $53. 00 and took nearly 2 hours. I cannot say the cost or the wait was a good experience. More

by george.a.ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't recogize the service person
Oct 09, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We understand that you found the cost and wait time for your tire patch to be less than satisfactory. At Sullivan Cadillac, we strive to provide quality service in a timely manner, and your feedback is important to us. Please feel free to reach out directly to discuss your concerns further. We appreciate your input and hope to serve you better in the future. Sincerely, The Sullivan Cadillac Team

October 04, 2024

Very good experience as usual Dennis Woods is top notch he always is on top of everything I'M very meticulous about CT5 Blackwing and Sullivan Cadillac takes care of me every time. Fantastic service Depart More

by Mikemcquade13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Sullivan Cadillac responded

Thank you so much for your kind words about Sullivan Cadillac, and for recognizing Dennis's top-notch service! We’re thrilled to hear that your experience with the CT5 Blackwing has consistently met your high standards. Our team is dedicated to providing fantastic service, and it's wonderful to know that we are taking great care of you. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team