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411 Reviews of Sullivan Cadillac - Service Center
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Verified Customer
September 26, 2024
Prompt, courtiest service. Found nail in tread. Declared it non-fixable with patch or plug. I am not sure of "why", since the nail was centerline on tread, not on the side w Found nail in tread. Declared it non-fixable with patch or plug. I am not sure of "why", since the nail was centerline on tread, not on the side wall. Tire had 6700 miles; premature for nail to penetrate. More
by sailortom122
Employees Worked With
September 26, 2024
you do need to be able to handle any pending appointments when someone is out when someone is out More
by REDROSE67
September 18, 2024
Very efficient. Service department was organized and on top of things. PHOENIX helped as soon as I walked in the door. Allen advised regarding my tire. Outsta Service department was organized and on top of things. PHOENIX helped as soon as I walked in the door. Allen advised regarding my tire. Outstanding service. More
by LEIGH7888
Employees Worked With
No one
September 15, 2024
The staff was nice and helpful. Only complaint was the mechanic left black grease and dirt all over my light grey dash by the starter button. I’m sure this happens and he just forgo Only complaint was the mechanic left black grease and dirt all over my light grey dash by the starter button. I’m sure this happens and he just forgot to wipe it clean. It’s just never happened before all the times I’ve taken in it for service so I was surprised. I was able to clean so no harm done. More
by louisemodlin
Employees Worked With
Service department
September 13, 2024
2 tires inflated to 37psi and should have been 30psi you could not access my points and I do not know how to run your aps or what to do could not skip name so picked the first name could not access my points and I do not know how to run your aps or what to do could not skip name so picked the first name More
by RJM1CC
September 08, 2024
Service consultant could benefit from additional customer training. I was not greeted, she did not introduce herself or ask who I was. The first thing she said was ‘do you have your keys” training. I was not greeted, she did not introduce herself or ask who I was. The first thing she said was ‘do you have your keys” More
by lorichale
Employees Worked With
Stephanie Adaro
September 08, 2024
Stephaine was so polite very knowledgeable on what was going on with my car. Only thing I was surprised about was how much the labor bill was. going on with my car. Only thing I was surprised about was how much the labor bill was. More
by CINDY.WHITING
Employees Worked With
Stephanie in service. Excellent
September 07, 2024
The service department personnel is good. Edwin is a pleasure to work with and Chuck is a very knowledgeable and helpful mechanic. The waiting area needs some updating, though. In my opi Edwin is a pleasure to work with and Chuck is a very knowledgeable and helpful mechanic. The waiting area needs some updating, though. In my opinion, however, the management and sales staff are blatant thieves whom give car sales in general their slimy reputation. They tried to offer me a pittance for my car which after 1 day I have already been offered almost 5 times what they offered. They also tried to inflate the price of a car in their lot by claiming someone wanted the car - so much so they moved the car out of the lot and said someone was test driving it when it was stuck out of sight in the back. If I were to buy another Cadillac, which is unlikely after my repeated experience with this dealership's management, it will be in Orlando or Tampa, not from these clowns. More
by SCOTTMINOS
