Sullivan Cadillac - Service Center

We paid approximately $5K for service and are not satisfied with the results of the truck. satisfied with the results of the truck. More

I am in shock over the price of service, but am so happy they take such good care of me. they take such good care of me. More

They honored cash assistance for my vehicle which only had 31000 miles and 6 months out of warranty had 31000 miles and 6 months out of warranty More

John is service was professional and informative. He kept us updated on the progress of our repair and guided us as to the steps that needed to be taken to get my extended warranty to cover the cost He kept us updated on the progress of our repair and guided us as to the steps that needed to be taken to get my extended warranty to cover the cost. He was extremely pleasant and easy to work with. More

Stefania was helpful in answering all my questions. .came to the car and gave me a crash course on stering wheel controls. It was very helpful and appreciated. .came to the car and gave me a crash course on stering wheel controls. It was very helpful and appreciated. More

Bob Vitrano was a pleasure to work with. He knew the product and had a great sense of humor as we bantered back and forth. He went over the features of the new car and set up the app on the He knew the product and had a great sense of humor as we bantered back and forth. He went over the features of the new car and set up the app on the phone. It was not like other dealerships in the past being pressured. More

When I got into the car at the delaership after the repair was complete, I noticed a distinct odor, I thought it might be coming from the installaiton of the rain sensor, but after I got home I noticed repair was complete, I noticed a distinct odor, I thought it might be coming from the installaiton of the rain sensor, but after I got home I noticed a white rag on the drivers side floor near the underside of the seat that seemed to be causing the odor. Later I noticed a stickly substance on the drivers left foot rest, which had what seemed to be a maple smell to it. So I had to clean both my floor mat as well as the substance on the foot rest. More

Thank you Bob for making my buying experience easy and smooth. My salesman was very knowlegable and friendly. Im very greatful to have a very reliable mode of transportation now. :) smooth. My salesman was very knowlegable and friendly. Im very greatful to have a very reliable mode of transportation now. :) More

Damage to the paint when my vehicle was returned. Addressed the damage with the representative. She argued with me telling me the damage was old. Contacted the service manager who seemed disintereste Addressed the damage with the representative. She argued with me telling me the damage was old. Contacted the service manager who seemed disinterested as he never asked for my name or date of service More

Fast, friendly, and well taken care of. Haven’t had any issues when coming here. Haven’t had any issues when coming here. More