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Sullivan Cadillac

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.6
785 Reviews
The team at Sullivan Cadillac would like to welcome you to our dealership in Ocala, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Ocala, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Ocala count on the high-quality vehicles and services found at Sullivan Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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4040 SW College Rd

Ocala, FL

34474

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Showing 785 reviews

May 28, 2025

Not what I would expect. They sold me a CPO that was in a collision. More

by PONCEDUDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salesman Not on list
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May 28, 2025 -

Sullivan Cadillac responded

Thank you for your feedback. We understand your concerns regarding the Certified Pre-Owned vehicle you purchased. At Sullivan Cadillac, we aim to maintain high standards in our vehicles and transparency in our sales process. We encourage you to reach out to us directly to discuss your experience further. Your satisfaction is important to us, and we want to ensure we address any issues. Sincerely, The Sullivan Cadillac Team

May 29, 2025 -

PONCEDUDE responded

My wife and I bought the 2018 XT5 Cadillac under the assumption and feedback given to us by the salesman, as our Caddy being a “CPO” vehicle. Reason for which we did not question the salesman or requested a Carfax report. He unfortunately, is no longer with your organization. Approximately 6 to 7 months ago, my wife and I went to trade in the Caddy for another vehicle at another dealership. The salesman at that dealership pulled up the Carfax. When the salesman gave us the information of the vehicle being in a prior collision, the appraisal of our Cadillac dropped by $10,000. It is then, that the salesman showed us the Carfax and the report on the collision of the vehicle as being major damage. My spouse and I were completely taken by surprise, and needless to say so disappointed that truthfulness and transparency, was not the gold standard of Sullivan Cadillac. Your sales manager, Mr. Richard Gruber, or general manager, have sent us multiple invitations to trade-in our Cadillac for another Caddy. In lieu of, what had transcribed previously, my spouse and I would never do or recommend anyone to do business with Sullivan Cadillac again. It has been a very disappointing experience. Considering the fact that we did not receive full disclosure about the vehicle, we would never consider purchasing another vehicle from your organization. The standard of Cadillac and the reputation of Cadillac has stood for itself for many years. Deceptive business practices are not the gold standard of Cadillac. However, word-of-mouth can carry much weight, especially when neighbors friends and family asked or inquire as to your personal vehicle.

May 28, 2025

Excellent nothing to complain about. have nothing better to say great service great people and service More

by CORPZERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Perez
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May 28, 2025 -

Sullivan Cadillac responded

Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience at Sullivan Cadillac. Our team is dedicated to providing top-notch service, and your kind words mean a lot to us. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

May 27, 2025

excellent customer service, had a great experience. Stephanie was extremely helpful answering all my questions More

by DAVIDA1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Adaro (Service Consultant)
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May 27, 2025 -

Sullivan Cadillac responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Sullivan Cadillac and that Stephanie was able to assist you so effectively. We appreciate you taking the time to share your feedback, and we hope to see you again soon! Sincerely, The Sullivan Cadillac Team

May 26, 2025

Great staff and beautiful facility and grounds. Will definitely be a returning customer. Our sales person, Joey, did a perfect job! More

by SWAMPLIFE1968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Sullivan Cadillac responded

Thank you so much for your review! We're happy to know you had a great experience at Sullivan Cadillac and that Joey provided you with excellent service. We appreciate your feedback about our staff and facility. We look forward to welcoming you back as a returning customer! Sincerely, The Sullivan Cadillac Team

May 25, 2025

We have been a customer of Sullivan and purchaseed several cars from them always enjoued lookin at the cars for sale the new ones and used ones. More

by leerandj
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful feedback! We truly appreciate your loyalty to Sullivan Cadillac and are thrilled to hear that you've enjoyed browsing our selection of both new and used cars. Your satisfaction is important to us, and we look forward to assisting you with your next vehicle purchase. See you again soon! Sincerely, The Sullivan Cadillac Team

May 25, 2025

Very friendly and prompt when serving my vehicle. Free car wash is a great perk too More

by IZZYP579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Dallett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service stephanie
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May 25, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're delighted to hear that you found our team at Sullivan Cadillac to be friendly and prompt in servicing your vehicle. It's great to know that you appreciate the complimentary car wash as well! We look forward to serving you again in the future. Safe travels! Sincerely, The Sullivan Cadillac Team

May 23, 2025

Prompt and courteous service in a comfort area with nice and coffee. Friendly and kind More

by ttthomas20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 23, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed our prompt and courteous service, as well as the comfort of our lounge area at Sullivan Cadillac. We strive to create a friendly atmosphere for all our customers. We appreciate your feedback and hope to see you again soon! Sincerely, The Sullivan Cadillac Team

May 23, 2025

Great service, nice waiting area and very fast! They completed my service requests in a very short time. The car was washed & clean when I picked it up. Yes, it’s pricey but the quality is worth it More

by mark.s.long
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John - service
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May 23, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful feedback, Mark! We're thrilled to hear that you had a great experience with the service at Sullivan Cadillac. It's fantastic that you enjoyed our waiting area and appreciated the quick turnaround time and the cleanliness of your vehicle. While we understand that quality service can be an investment, we're glad you feel it's worth it. We look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

May 23, 2025

Service dept was slow to pickup the phone when i called to make an appointment, but were excellent from the time i arrived to the time i left. Did have to return to get a tire valve cap that was left off. More

by BARTRAMABB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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May 23, 2025 -

Sullivan Cadillac responded

Thank you for your feedback! We're glad to hear that your experience at Sullivan Cadillac was excellent once you arrived. We appreciate your understanding regarding the phone response time and will work to improve in that area. Your comments about the tire valve cap are also noted, and we strive to ensure everything is perfect for our customers. We hope to see you again soon! Sincerely, The Sullivan Cadillac Team

May 23, 2025

More than friendly and willing to go out of their way to you. they actually went to another dealer to get me my car. More

by BNEESEAKAHOMER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby Moscorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Sullivan Cadillac responded

Thank you for your kind words! We’re thrilled to hear that our team went above and beyond to assist you in getting your car. At Sullivan Cadillac, we strive to provide exceptional service, and we're glad that you experienced that. We hope to see you again soon! Sincerely, The Sullivan Cadillac Team

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