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Suburban Toyota of Troy
Troy, MI
1,195 Reviews
"From your first car to your dream car and everything in between."
Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,195 reviews
May 20, 2023
last visit was on 11/22 and always ask them to check my brakes even they charge me $50.00 to check my brakes and always saying every thing is normal . this Monday 05/15/23 i was visiting to check noise c brakes even they charge me $50.00 to check my brakes and always saying every thing is normal . this Monday 05/15/23 i was visiting to check noise coming from under my car that is about 5 moths after the last visit on 11/22 he came with shock words i have to change back my rotors and pads . I told him last 6 visits i asked to check my brakes and now you coming to tell me that . Now those people no one should trust them any more. More
by louismekhaeil
May 15, 2023
Long story short, after making an appointment to see a car they had for sale the following day, and confirming the time I’d arrive at the dealership a few hours prior to arriving on the day of, arrived fo car they had for sale the following day, and confirming the time I’d arrive at the dealership a few hours prior to arriving on the day of, arrived for my appointment to be told the car had sold free day before. I forgot to mention…we live in Chicago so had drove 4+ hours. Really nothing else I can say without getting upset all over again. More
by spinnefx
Employees Worked With
Guy Mulder, Scott Tekely, Matt Stone
March 08, 2023
IF you can get a response from them it's a pack of lies. Terrible place. Terrible place. More
by karenmonster
January 04, 2023
Lazer was extremely helpful and I appreciated how patient he was with my dad and I. I decided to trade my car in and he helped me find a car that was perfect for me, definitely recommend him! he was with my dad and I. I decided to trade my car in and he helped me find a car that was perfect for me, definitely recommend him! More
by racheldupree93
Employees Worked With
Lazer Volaj
December 28, 2022
George helped us find our Sienna, process was easy, price was fair and he advocated on our behalf. was fair and he advocated on our behalf. More
by Kevin W
Employees Worked With
October 20, 2022
Meredith contacts you back LIGHTNING FAST. Super friendly, super helpful, incredibly informative. 10/10 would highly recommend. Give this lady a raise. <3 Super friendly, super helpful, incredibly informative. 10/10 would highly recommend. Give this lady a raise. <3 More
by jen4k2
Employees Worked With
Meredith Langton
August 25, 2022
Peggy Beattie was very patient with me as I looked at multiple vehicles. Thanks Peggy! My experience at Suburban Toyota of Troy (STT) was great EXCEPT they would NOT work with my credit union (Dort Feder multiple vehicles. Thanks Peggy! My experience at Suburban Toyota of Troy (STT) was great EXCEPT they would NOT work with my credit union (Dort Federal) on financing. Instead, I got stuck with Wells Fargo and their terrible, 4.89%, interest rate. My car cost $23,500, my credit score is 775 and I put $10,000 down. That interest rate is a sham. I’ll be refinancing with my credit union at 1.99%. :) More
by amoreyrn
Employees Worked With
Margaret (Peggy) Beattie, Derrick Walker
August 20, 2022
Garrett is awesome. I am currently waiting for him to find a new Rav4 for me. I am currently waiting for him to find a new Rav4 for me. More
by windywallace
Employees Worked With
