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Suburban Toyota of Troy
Troy, MI
1,218 Reviews
"From your first car to your dream car and everything in between."
Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,218 reviews
October 10, 2025
Service team was courteous and clear with their communications. No surprises and let me know if there were any changes needed. Did not feel like I was trying to be upsold on services I didn't need communications. No surprises and let me know if there were any changes needed. Did not feel like I was trying to be upsold on services I didn't need at this time. More
by johnathan.nakai
Employees Worked With
October 10, 2025
Very friendly and easy to do business with and they kept in contact as I was waiting for my car to arrive in contact as I was waiting for my car to arrive More
by Tony
October 06, 2025
A nice service team working in suburban Toyota of Troy . They are friendly, co operative and responding. They are friendly, co operative and responding. More
by mdaminulhaque2084
Employees Worked With
October 05, 2025
Very professional, efficient and personable staff. Very reasonable wait time in comfortable Lounge with coffee. Very reasonable wait time in comfortable Lounge with coffee. More
by wabriggs39
Employees Worked With
September 28, 2025
Ashley Elsalman, my contact service mgr. AND the Toyota mechanics were superb! I would never consider buying any other brand or having my car serviced anywhere else. ! Ashley and this dealer AND the Toyota mechanics were superb! I would never consider buying any other brand or having my car serviced anywhere else. ! Ashley and this dealership were my initial contact in buying my current Camry! Please share my thanks to all mentioned. More
by chsblackwell
Employees Worked With
Ashley Elsalman
September 25, 2025
Everyone here was great! Prompt responses and even stayed late to help me get the job done. Andreas was phenomenal!!! Prompt responses and even stayed late to help me get the job done. Andreas was phenomenal!!! More
by Paytenmahoney
September 18, 2025
It was mostly a pleasant experience. What was not was I was charged $4.50 for "parts" to rotate the tires. I asked about it when I got the bill which was followed by "your credit card, p What was not was I was charged $4.50 for "parts" to rotate the tires. I asked about it when I got the bill which was followed by "your credit card, please". I asked again. I was told the service guy would need to explain. The explanation is that any parts such as clothes, tools are charged to the customer. This is new to me. I have never seen this before anywhere. The review was sent to my husband saying I should review this. In the 2000s do we still beleive that the man owns this car when I bought it and paid for it. Unbelievable. BTW, this is not the first time I have mentioned that this is my car and they should send things to me. I am being kind to give this a 4 star. More
by DB
Employees Worked With
Josuha Ostrovskiy
