Suburban Toyota of Troy

Brandon Hill was excellent. He stayed in touch and knowledgeable. I would recommend others to him and the dealership. He stayed in touch and knowledgeable. I would recommend others to him and the dealership. More

As a long time customer of the Suburban Brand and of the family that owned it I was mortified to find out that customer service is no longer a priority. I had reached a written agreement to one of their sa family that owned it I was mortified to find out that customer service is no longer a priority. I had reached a written agreement to one of their sales agents who was a wonderful agent to work with, and as my son who car is was to be was blocks away from dropping off the documents requested by the agent after we agreed on the deal and money, Oleg sold the car to a person in Ohio and told me he was sorry but did not know that his sales agent had agreed in writing with me prior. The supervisor then tells me to bad as the buyer is on his way up from Ohio nothing can be done. Hmmm. OK there goes all the prior sales, hard work of the great employees and prior owners. Top it all off no one can call back outside of the sale agent who got ran over by Oleg. Hopefully the buyer from Ohio can influence and refer as many as our family have over the years. One thing is for sure, the prior ownership never would have allowed this to get to the point where I had to even right this! More

Consistent excellence in sales and service. See Dennis Barrera for sales, and Damon Douglas for service. See Dennis Barrera for sales, and Damon Douglas for service. More

Very responsive to our vehicle needs, this was our second vehicle purchased from them. Ask for Leng in Sales! vehicle purchased from them. Ask for Leng in Sales! More

Came in to look at our first Toyota ever, specifically the Sienna. Was greeted by Leng who was friendly, but she seemed to rush us out and didn’t answer any questions we had. She merely printed out the sp the Sienna. Was greeted by Leng who was friendly, but she seemed to rush us out and didn’t answer any questions we had. She merely printed out the spec sheet and told us look at the car online since they didn’t physically have it in stock. Just not the best experience overall. More

good communication waiting for my vehicle to arrive and fast delivery of the vehicle once it arrived. fast delivery of the vehicle once it arrived. More

Cameron was fabulous to work with. He went out of his way to make a deal work for me. Very knowledgeable and honest. Upfront with communications and no games played with price. He went out of his way to make a deal work for me. Very knowledgeable and honest. Upfront with communications and no games played with price. More

Great work! Garrett suggested a car that wasn't on my radar but that turned out to be a great fit for me. Garrett suggested a car that wasn't on my radar but that turned out to be a great fit for me. More

Our sales experience was great from start to finish. I highly recommend their sales dept. I highly recommend their sales dept. More

Matthew Hinkley made our car-buying experience smooth and enjoyable. As the new car sales manager at Toyota, he went above and beyond to help us purchase two vehicles today. He was knowledgeable, efficient, enjoyable. As the new car sales manager at Toyota, he went above and beyond to help us purchase two vehicles today. He was knowledgeable, efficient, and attentive, making sure we had all the information we needed to make confident decisions. Matthew streamlined every step of the process, saving us time and reducing any stress. We highly recommend working with Matthew for anyone looking for a hassle-free and professional car-buying experience! More