Suburban Mazda of Farmington Hills

Highly unprofessional! I leased a brand new Mazda 3 2014 with a navigation system two weeks ago, and a week later, I discovered that on the front windscreen there was a sale I leased a brand new Mazda 3 2014 with a navigation system two weeks ago, and a week later, I discovered that on the front windscreen there was a sales promotion printed in bold stating '$2500 off-ask for details'(picture posted). I contacted the sales person who sold us the car, and he forwarded me to the manager's e-mail stating that: 'The dealer we got the vehicle from in Ohio advertises differently'. I accepted the reason and went to the dealership to get the sign removed. It turns out that they did not have a person working in the service department to remove the sign, instead the manager asked the sales person to remove the sign. On that visit, I mentioned to the manager that my navigation system crashed one day and it took sometime for it turn back on. The manager gave me the excuse that it's a computer system, and like all computers it can crash sometime. He gave me complementary all weather mats to make up for it. Today, it rained again and the exact sign resurfaced on my screen. During this time, my navigation system also started giving me problems. It would stop working randomly and giving me a message that 'your vehicle is not equipped with a navigation system'. (pic posted). I emailed the manager regarding both the issues, and a reply from the sales person saying, 'The navigation , probably needs an update , you can bring it in and they can do a system update, the window thing I have no idea why it keeps coming up it might be in the inside of the window I don't know , when you bring it back it Ill see if I can get it off .' So, he is telling me that he will 'SEE' if he can get it off and the navigation system needs a system update. I got the vehicle 2 weeks ago, and they did not even bother making sure the vehicle is in a proper condition!! I have been driving with that promotion on my car, and then the navigation system crashes on me...so much for paying 2 grands extra for the navigation system! The sales rep called me back, and was extremely impolite on the phone. He told me that the nav system is not working because it's a 'computer' and 'computers do not work sometimes and it is not out fault'. He did not offer me an apology, neither did the manager call me back. He just transferred me to the service department to sort it out on my own. I am very disappointed by the customer service of Suburban Mazda of Farmington Hills and I caution everyone to beware of Suburban and DO NOT lease/finance any vehicle from them. They are extremely unprofessional. More

Friendly Sales and Service Sonya and Mark were very patient with me as I went through the process of purchasing a new vehicle. Sonya made it very easy. Whenever I came in for Sonya and Mark were very patient with me as I went through the process of purchasing a new vehicle. Sonya made it very easy. Whenever I came in for "another" test drive, she was always smiling and had the vehicle ready to take for a spin. When I finally purchased the car, when I arrived all the paperwork had been prepared and the transaction went smoothly. Even now, when I take the car in for routine service, she continues to make sure that everything is going well and that I am truly satisfied with the car. Thanks Sonya More

Graham Hits It Out Of The Park! I was in the market for a used car, it turned out that I was able to get in a brand new Mazda 3 within my budget after Brian "worked his magic". I wen I was in the market for a used car, it turned out that I was able to get in a brand new Mazda 3 within my budget after Brian "worked his magic". I went away feeling that I was taken care of and really got more than I was expecting. I'll be back for future purchases and highly recommend both Brian and Suburban for your car needs. More

Great Service from Jaime DePalma Excellent service from Jaime. Helped us select a great vehicle that was in our price range. I would definitely recommend my friends and family to Jaim Excellent service from Jaime. Helped us select a great vehicle that was in our price range. I would definitely recommend my friends and family to Jaime. She was a real pleasure to work with and very helpful! More

Good Experience Purchasing a Used Vehicle Recently, I had a real positive experience purchasing a used vehicle from Suburban Imports of Farmington Hills. The sales consultant I worked with was Recently, I had a real positive experience purchasing a used vehicle from Suburban Imports of Farmington Hills. The sales consultant I worked with was Jaime Depalma, and I finished up the transaction working with Dave Dowdy as Business Manager. In the end, I left with what I believe was a win-win deal. I got a great price on the used vehicle I purchased, and ended up with what I considered to be a very reasonable price on my trade-in. Jaime worked with me to get to a point where we could both agree on the terms, and David walked through the paperwork putting these terms in place. This is the second used-vehicle I purchased from the Suburban Collection, and would recommend them to family and friends. We've been real happy with the first vehicle we purchased in 2007, and I anticipate being equally satisfied with the vehicle I purchased yesterday. If you do your "homework" (i.e. research the vehicles you are selling/wanting, understand the process, etc.) and walk-in with reasonable expectations, I believe you will drive-away happy in the end. More

Great customer experience Brian was great at explaining the features on the car and worked hard to get us the lowest possible financing option. Everyone was friendly and knowl Brian was great at explaining the features on the car and worked hard to get us the lowest possible financing option. Everyone was friendly and knowledgeable. More

Damon Vasoughi is an excellent sales consultant. He pays attention to the details and went the extra mile to make sure all my questions were answered. He was assisted by Brian and Mark and I appreciated th attention to the details and went the extra mile to make sure all my questions were answered. He was assisted by Brian and Mark and I appreciated their care and concern in making sure I was a satisfied customer. More

Brian was outstanding and very professional. Very down to earth..I trusted his opinion and he had a very pleasant and kind way about him. I will definitely send friends and family to him. earth..I trusted his opinion and he had a very pleasant and kind way about him. I will definitely send friends and family to him. More

I could not have asked for a better overall experience. After multiple unpleasant car buying struggles in the past, it was incredibly refreshing to have such a positive experience at Suburban imports in Fa After multiple unpleasant car buying struggles in the past, it was incredibly refreshing to have such a positive experience at Suburban imports in Farmington Hills. I came to Suburban hoping to trade in my car and purchase a used vehicle. After being low-balled by multiple other dealerships, Suburban was able to give me exactly what I asked for my trade-in. They even came down on the price of the new vehicle I was hoping to purchase. The staff at Suburban, were both genuine and helpful, especially my salesman Sean Music. This dealership focuses on great costumer service rather than solely how much money can be made. I truly felt taken care of and that I had received a great deal(not often can you say that leaving any car dealership). I would highly recommend this dealership if you are looking to have a positive, simple, and stress-free experience. More