Suburban Mazda of Farmington Hills

Finally got the CX-5. I really love it. I have to say that the Suburban Mazda of Farmington Hills is probably the best Mazda dealer in this area. Kaila is nice and ans I really love it. I have to say that the Suburban Mazda of Farmington Hills is probably the best Mazda dealer in this area. Kaila is nice and answers my questions patiently. She gave me relevant suggestions kindly and guided me through the purchasing process. I would give a 5-star to her if we could have sit down to have the conversation instead of standing there all the time. More

I purchased my new Mazda CX-5 in just one visit. Kaila was so helpful, fast, but not pushy. She was very responsive and available throughout the process. Kaila also was so great in facilitating my t Kaila was so helpful, fast, but not pushy. She was very responsive and available throughout the process. Kaila also was so great in facilitating my trade-in vehicle. She represented Mazda very professionally, explained to me all the features of the car and guided me throughout the whole process. I definitely recommend anyone looking for a new reliable, comfy and safe-to-drive car to consider Mazda CX-5 and visit Kaila at Suburban Mazda of Farmington Hills. Abdel Halim Mohamed More

Purchased our new CX-5 quickly and painlessly. Kaila was very responsive, available throughout the process, and did not pressure us to purchase more car then we came for. 5 stars. Kaila was very responsive, available throughout the process, and did not pressure us to purchase more car then we came for. 5 stars. More

Every staff person was helpful and attentive and knew that they were doing. No one was high pressure. that they were doing. No one was high pressure. More

Desiree worked hard to get my my new CX-5 with the exact specifications I wanted, for a fair price. Even more impressive in this crazy market. specifications I wanted, for a fair price. Even more impressive in this crazy market. More

My experience at Suburban Madza was pleasant. There was a slight issue with my transaction but Desiree quickly resolved it! There was a slight issue with my transaction but Desiree quickly resolved it! More

Desiree was very knowledgeable and helpful throughout the whole buying experience. I would highly recommend her . whole buying experience. I would highly recommend her . More

Desiree was great, easy process to do online, I only wish she would be more responsive in returning phone calls. she would be more responsive in returning phone calls. More

Desiree was able to help me get exactly what I wanted, and made sure everything was as expedient as possible. Thank you for all your help! and made sure everything was as expedient as possible. Thank you for all your help! More

I am writing my second review here. Because, I was given an hour long talk of explaining how they can retaliate against me on my first review by Chris, and wasn't given my car until he Because, I was given an hour long talk of explaining how they can retaliate against me on my first review by Chris, and wasn't given my car until he could finish talking. I was worried about my car so I gave in at that time. I am posting it to make sure anyone else doesn't need to go through this. An advanced tip please read all the documents given by the dealership (not Mazda). First, I was given a car without the final inspection and was never told about it. It was a mistake from the sales person Zack. But, the service team accused me for doing a spot purchase and that's why the inspection got missed. Anyways, I found an initial inspection sheet in which they have checked the box for tire pressure set to recommended value (36 psi). But, the technician told me that they keep the tire pressure of 60 psi even though they document it otherwise. Second, I was getting an Airbag malfunction warning, when I went to the dealership, Dennis told me that it is happening because of the weight sensor. Later, I found out on the invoice that they ordered an airbag for my car. Basically, I was driving a car with a faulty airbag for 3 months, because that much time it took them to fix it. That too after I made several calls to the parts department to check if my part has been received. That's was lie number 2. Third, because I drove around 1500 mi on 60 psi pressure (who would check tire pressure on a brand new car) my hub developed some issues. It started vibrating above 55 mph. They said they have replaced a new part but the vibrations hasn't gone. I tried contacting their manager Lou but could never reach out to him. And, on multiple occasions was discouraged by the service team to talk to him. Fortunately, I found another dealership not too far from this one. More