Suburban Ford of Troy

Considerate and informative. Very efficient, able to confirm my car wasn't recalled. Interested in my safety Very efficient, able to confirm my car wasn't recalled. Interested in my safety More

If you need help in the service center, SEE HOLLY! !! She’s AMAZING!! She goes over and above for customers & she really does treat you like your family!!! From day 1 that I met her, she’s been frien !! She’s AMAZING!! She goes over and above for customers & she really does treat you like your family!!! From day 1 that I met her, she’s been friendly, helpful & approachable! She has really caused me to believe in GOOD CUSTOMER SERVICE AGAIN!! I wish I could give her more than 5 stars. I KNOW I wrecked her nerves last week but she was super super patient!! Go see her today! More

Alante was polite, informative, and attentive during my visit on 1/29/25. My car was done within a respectable time frame. visit on 1/29/25. My car was done within a respectable time frame. More

Very professional fixed the recalls on my car very swiftly and amazing with keeping contact and letting you know what’s going on. swiftly and amazing with keeping contact and letting you know what’s going on. More

Joseph allport is a great employee, he’s very knowledgeable of the craft and always looking out for the people! knowledgeable of the craft and always looking out for the people! More

Outstanding Service Experience at Suburban Ford of Troy! I had an exceptional experience at Suburban Ford of Troy and couldn’t be more impressed with their service department! From the moment I arrived, I had an exceptional experience at Suburban Ford of Troy and couldn’t be more impressed with their service department! From the moment I arrived, the staff was welcoming, professional, and attentive. The service advisor took the time to thoroughly explain the issue with my vehicle and kept me updated every step of the way. The service was completed quickly and efficiently, and I felt confident that my car was in great hands. The level of customer care and attention to detail exceeded my expectations. I was also pleasantly surprised by the clean and comfortable waiting area, making my visit even more enjoyable. I highly recommend Suburban Ford of Troy for all your service needs – they truly go above and beyond to ensure a top-notch experience. I'll definitely be returning for future maintenance! More

I was assisted by Joseph Allport in service. It was a great experience overall, always is, every time. Joe was very clear in what was being done to my vehicle and very descriptive in his expla It was a great experience overall, always is, every time. Joe was very clear in what was being done to my vehicle and very descriptive in his explanation of what was needed. He was very polite, friendly and never made me feel like I was a burden when I asked questions. His compassion shows he’s in for his customer care. Highly recommend using this dealer for your service needs. More

Promt, in and out service, with a courtesy ride to where I needed to go. Joe was attentive and courteous and it will be a pleasure to bring my car back for routine services in the future. Something I can't I needed to go. Joe was attentive and courteous and it will be a pleasure to bring my car back for routine services in the future. Something I can't say about most dealerships. More

Just got my car back today. I was assisted by Joe A. in service. It was a great experience overall. Joe was very clear in what was being done to my vehicle and quite descriptive I was assisted by Joe A. in service. It was a great experience overall. Joe was very clear in what was being done to my vehicle and quite descriptive in his explanation of exactly what went into it. Something I don't see at many dealers these days. He was very polite and never made me feel like I was a burden when I asked questions. Highly recommend using this dealer for your service needs. And hats off to Joe A. I will request his help from now on. More