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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,052 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,052 reviews
March 14, 2025
They sold me a car with a major engine problem which repair costs more than the car itself. The problem wasn’t caught on the inspection and they failed to revisit the car service’s history, which they c repair costs more than the car itself. The problem wasn’t caught on the inspection and they failed to revisit the car service’s history, which they could have done since the car was first sold at a dealership of the same group. They knew this car has had problems with the engine cooling system from day one since it’s a flawed engine design. Ford had a recall on it and the solution for this car was a new engine. Apparently, they replaced it with another flawed engine because the problem resurfaced. They were not upfront about the problem, no discount was ever offered for a doomed car and now I’m dealing with them ignoring my contacts. Please be advised the way they conduct business when it comes to handling major repairs. I hope I can change my review soon but so far, my experience has been absolutely awful. More
by shellycaroline
March 13, 2025
I’ve bought a few cars from Brad and every time I get first-class service. I never feel like he’s “selling” me anything. He listens to what I need, we discuss my options and he answers every question so first-class service. I never feel like he’s “selling” me anything. He listens to what I need, we discuss my options and he answers every question so that I drive outta there knowing I got the best value for my money. He’s a cool guy that is always up for talking about our dogs…what dog-mom or dad wouldnt love that?! More
by Casey Mo
March 13, 2025
Just leased 2 2024 F-150s for my business with Nick. He was extremely knowledgable, made the business financing process easy, and got it all done in one visit. Will be returning next year to acquire 2 a He was extremely knowledgable, made the business financing process easy, and got it all done in one visit. Will be returning next year to acquire 2 additional vehicles. More
by sean.bagan
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