Suburban Ford of Sterling Heights

Nick was great. From initial contact to final purchase his customer service was top notch. From initial contact to final purchase his customer service was top notch. More

Best dealership ever! !! Gave me such a great deal on my bronco and amazing customer service. !! Gave me such a great deal on my bronco and amazing customer service. More

I had a very frustrating experience with Christian Lange’s customer service. He was dismissive and spoke to me in a way that felt belittling, as if my concerns didn’t matter or I didn’t understand my Lange’s customer service. He was dismissive and spoke to me in a way that felt belittling, as if my concerns didn’t matter or I didn’t understand my own vehicle. Explanation: I brought my car in on April 7, 2026, for a routine oil change and to have my driver’s side tail light checked, as it had been intermittently flickering. I later received a call informing me that the issue was due to a wiring problem, not a dying bulb—which is important because my vehicle is under a full warranty that should cover this type of repair even a dying bulb. I was then told the issue couldn’t be fixed that day because the part was not in stock, but that it would be ordered and should arrive within a day or so. My car was returned to me, and I waited to hear back. However, by April 17, I still had not received any update. I had texted the service representative (Jim Saelens) multiple times, called, and even emailed, but received no response. I eventually called the dealership and spoke with a woman who was able to track down the service rep and have him call me later that evening, around 7:30 PM. During that call, he scheduled me to come back in on Tuesday, April 21. On April 21, they were scheduled to pick up my car at 9:00 AM, but it wasn’t picked up until around 11:00 AM. The purpose of the appointment was to install the ordered tail light. Later that day, around 4:00 PM, I received a call stating they could no longer fix the issue due to a crack in the tail light. This was surprising and frustrating, as there was no crack noted when the original work order was written and the part was ordered. They also take photos and videos of the vehicle during pickup and drop-off. When I questioned this, he showed me the images and gave an explanation about where the crack supposedly was from the beginning, which did not align with what had been previously documented. The situation made me feel as though I was being accused of trying to take advantage of them, which was both uncomfortable and unprofessional. After multiple calls, emails, and texts that went unanswered, I finally had to go into the dealership in person on April 27, 2026, with both of my children just to get a response. At that point, the only solution I was given was that there was nothing they could do unless I paid out of pocket for the part, and then they would install it. After asking him to print out the photos and the work order, I took everything to the front office and spoke with two employees, Nicolas Navaro and Lisa Elder, who were both very pleasant and helpful in trying to figure out next steps. I am currently waiting to hear back from Lisa to see if anything can be done to resolve this situation. Overall, this has been one of the worst experiences I have had with Ford. The lack of communication, delays, inconsistent explanations, and the way I was treated made this an extremely disappointing experience. Customer service should involve clear communication, accountability, and respect—none of which I experienced throughout this process. More

The sale agent Jarod Bell he is an awesome sales man , very efficient and professional He knows how doing his job besides been pleasant and very polite compared to many sale agents in past at different very efficient and professional He knows how doing his job besides been pleasant and very polite compared to many sale agents in past at different car dealerships in my last 36 years Thank you very much Jarod More

Isaiah was super friendly, and was sincerely interested in helping us. Ask for Isaiah when you shop at Suburban Ford of Sterling Heights. in helping us. Ask for Isaiah when you shop at Suburban Ford of Sterling Heights. More

The Team at Suburban was great from beginning to end! Rich was awesome in Sales; he listened to my needs, answered my questions about the different options he recommended based on those needs, and found Rich was awesome in Sales; he listened to my needs, answered my questions about the different options he recommended based on those needs, and found me the perfect vehicle! Then, he worked with the finance team and found me a better interest rate than What my bank had preapproved me at! Flawless service from beginning to end in all departments! More

Nick Navarro was a great salesman he was patient and listened to all of my needs… I definitely would refer him to my friends… listened to all of my needs… I definitely would refer him to my friends… More

Helpful people everything went smooth from beginning till I got the car out, highly recommend!!! I got the car out, highly recommend!!! More

Good place to buy a vehicle. They take their time to help you find whatever you are looking for. They take their time to help you find whatever you are looking for. More

Very helpful very easy to work with. I would recommend him and our car sales. I would recommend him and our car sales. More